Build a Multi-faceted, Sophisticated Virtual Assistants
with the no-code tool
with the no-code tool
Extends platform with LLM and generative AI, continuous learning, automated training and testing to boost efficiency.
Conversational Builder
Dialogs represent a full conversation between a user and a virtual assistant. These conversations are designed to handle multiple user intents within one interaction. For example, a customer conversation may begin with a primary intent, such as “Pay Bill,” then branch into sub-tasks like “Check Balance,” before returning to the main task.
The Kore.ai Experience Optimization (XO) Platform provides an easy-to-use, code-free platform for creating and configuring complex dialog flows and seamlessly interacting with your enterprise systems.
Empowering business users to build sophisticated virtual Assistants. An interface that allows for easy dragging and dropping, with an endless canvas.
Streamlining development with our Conversation Designer tool. Automatically generate usable dialogs and collaborate with other analysts.
Analyzing chat and voice transcripts to create dialogs. Examine past chat and voice interaction transcripts to identify patterns and topics and create dialogs.
Conversation-First Approach
Automatically transform your storyboard scenes into Dialog Tasks. The Kore.ai XO Platform provides a standardized method for conversation designers (or business analysts) and developers to construct dialogues collaboratively.
Node Panel
Construct powerful dialog flows using nodes. Simply drag and drop nodes to build back-and-forth conversations with your users. Available nodes include logic nodes, message nodes, confirmation nodes, and more.
Agent Transfer
Configure the transfer of conversations to human agents under specific conditions. Share context, conversation history, and other important details to help agents continue the conversation without the caller having to repeat the information.
Intent Discovery
Make use of historical call transcripts efficiently. Speed up IVA development by processing previous customer interactions. Identify topics from chat/call transcripts between users and agents, extract intents and entities. Review the conversations and add new intents to the IVA or train existing intents.
Survey Mechanism
Understanding your clients is crucial for providing the best experience. The Feedback Survey feature of the Kore.ai XO Platform enables you to design surveys using built-in templates such as CSAT, NLP, or Like/dislike. Initiate them at the end of an event or during the conversation. The built-in Feedback Analytics module displays overall scores and trends.
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