Frequently Asked Questions
What is the difference between the plans?
Free accounts offer limited functionality compared to the standard plans. Enterprise plans have no limitations on them. Click on the links below to learn about each plan in greater detail :
What happens to a free trial account that has reached its limit?
Published bots become inactive, and the recorded data is deleted after 1 month. Free accounts have an option to transition to a standard account by navigating to <<link>>
Can free accounts avail support?
While free accounts cannot avail email or telephonic support, they are free to peruse the documentation and participate in community forums to discuss any challenges they face.
How can I implement SSO or Active Directory sync?
You will need an enterprise account for this. Please get in touch with us and we will take care of it.
Can I have an on-premise or hybrid deployment?
If you have an enterprise account, yes you can.
How do I estimate my TCO?
Our pricing depends on the sessions consumed by our bots. The total sessions are calculated based on
- Bot Usage (Usage Session)
- Alerts Delivered (Alert Session)
What is a session? How do I calculate my sessions?
There are two types of sessions
Usage Session – This is defined as ‘Fifteen minutes‘ of user conversation with the bot.
Example – If a user converses with the bot for 31 minutes, then it would be counted as 3 sessions (0-15, 16-30,31-End).
In the case of Human-agent transfer – If the user-bot interaction results in human agent transfer, the time spent with the human agent will be excluded from bot session.
Alert Session – Every alert delivered to a user will be counted as an Alert session
Example – If the user has set up to receive sales report every 8 hours. In a day this user will consume 3 alert sessions.
NOTE: If bot has sent a message as part of a welcome event or an on-connect event, it will not be considered as the start of the session. Usage session starts when the bot platform receives a message from the user.
Can I buy more sessions?
When free accounts approach their session limit, they will be prompted to move to a standard account.
When standard accounts approach their session limit, they will be alerted and prompted to buy more sessions, or pay as they go.
Enterprise accounts will be alerted by their account manager and the next steps can be handled on a case-to-case basis
How do I change my plan?
Simple! Just go to the bot admin and click the relevant button.
How do I cancel my subscription?
It is very easy to cancel your subscription. Please go to bot admin and click the relevant button.
Will I be charged if I use more sessions than allowed during a month/year?
You will be alerted that you are approaching your session limit. At this time, you can choose to pay for the additional sessions on a pro-rata basis or you can choose to migrate to a higher session limit if you foresee this happening regularly.
What do I get when I upgrade to Enterprise plan?
The enterprise plan lets you access the full potential of our platform. You get the following additional perks in an enterprise account
- Custom dashboard
- Auto dialog creation
- Enhanced support with a named account manager, 24×7 ticketed support over telephone and email
- SSO and Active directory sync
- Higher session limit
- Longer data retention
- Flexible deployment options – on-premise / hybrid / cloud.