Make information accessible to all
with an intelligent virtual assistant that responds to the customer and employee queries quickly and appropriately
Tap into your existing sea of institutional knowledge to begin building your virtual assistant’s knowledge. Improve customer or employee experience through real-time, context-specific answers. Knowledge Graphs designed on the Kore.ai XO Platform with nodes, tags, and synonyms equips your virtual assistant with all the right information to cover all the possible matches.
Build Knowledge Graph Intents
to common user queries
Provide question-answer sets to relevant nodes in the hierarchy to deliver an intelligent FAQ experience to the users. Add synonyms and channel-specific responses.
to complex user requests
Link dialog task to Knowledge Graph intent and provide an aha experience to your users by handling their FAQs involving complex conversations.
Drive Involved Conversations
by generating knowledge graph
Construct a Knowledge Graph (KG) – a hierarchy with key domain terms, make it more natural by adding context-specific questions and their derivatives, synonyms, and ML models.
While working on large data sets, leverage the Kore.ai Knowledge Graph Generator from Github to generate an efficient knowledge graph.
for accurate responses
In the real world scenario, users may provide incomplete or ambiguous inputs, which virtual assistants may fail to understand and provide incorrect responses.
Kore.ai’s advanced NLP capability in the form of a Taxonomy based approach and built-in flows help engage the user in a multi-turn conversation to clarify user inputs and identify the right intent.
by marking the critical parts of the content
Leverage the powerful Annotation tool to annotate documents identifying the key sections of the content. Mark them as Header, Heading, Footer, Exclude or even Ignore page. It will help the Knowledge Graph engine to extract content efficiently and process it to deliver optimized results.
Deliver Best Experience
by reviewing the question-answer set
A careful analysis of the Knowledge Graph helps detect errors in your questions and the path associated with the same that hamper the user experience.
Knowledge Graph Diagnosis tool allows you to identify any inefficiencies in your knowledge graphs and suggest possible corrective actions.