Monitor Overall Performance
of virtual assistant tasks
Identify task failures, incomplete dialogs, service and script breakdowns. Gain in-depth insights into their virtual assistant’s performance at identifying and executing tasks.
Key Metrics that Matter
Intent Found
Get valuable information about all the user utterances that were successfully mapped to a trained intent, including the dialog tasks triggered by KG intents.
Intent Not Found
Contain all the user utterances that
the platform was not able to map to a bot
intent/FAQ.
Failed Task
Analyze all the user utterances that were successfully identified to intent, but the task could not be completed.
Performance
Monitor all the scripts and API services across the bot tasks from a single window.
Pinned
View all the records that you have marked as important or pinned from the intents and failed tasks.
