Use Case: Patient Engagement and Outreach

Industry: Healthcare

Challenge:

• Patients make calls to hospital contact centers to get assistance for the generic problems like headache, running nose, and high temperature
• It is a burden for hospitals to maintain an exclusive nurse call center and provide timely support to the calls. It is impacting the experience of the patients, in-turn the hospital’s reputation

Solution:

• Intelligent virtual assistants automate this process by engaging users on preferred digital channel
• The solution integrates with an authentic source at the backend. It interacts with the patient and takes note of their symptoms, and suggests a remedy
• In case if the assistant is not able to provide a resolution, it prompts to book an appointment with a doctor

Benefits:

• Virtual Assistants can act as the first point of contact for patients, freeing up the frontline teams for other priorities
• It answers common queries quickly and accurately, and patients don’t have to rely on the physician’s availability
• Personalized experiences help in improving the hospital reputation and brand