Use Case: Add Dependents

Industry: Insurance

Challenges:

• For many insurers, inefficient processes are a bottleneck to great customer experience
• Adding/modifying dependent details in policy usually takes a lot more time and the customers end up calling the customer service center for assistance

Solution:

• Kore.ai’s virtual assistants can integrate with your insurance applications and add/modify dependents details just through chats
• Businesses can reduce the dependency on contact centers and enable customers to use self-service channels for simple actions

Benefits:

• Optimum time utilization with relevant and instant information and action
• Enable the call service centers to focus on more critical tickets