Use Case: Fetch Policy Information
Industry: Insurance
Challenges:
- Many consumers waste a lot of effort searching the entire policy document to fetch specific information
- The customers call contact centers for trivial issues that significantly increase call volumes
Solution:
- Kore.ai’s virtual assistants can fetch information quickly by parsing the document
- The virtual assistant can be also be configured to answer FAQs in a jiffy
Benefits:
- Customers get the information very quickly from the virtual assistant
- Decreases call volumes and save the agents’ efforts in answering repeated and trivial issues