Use Case: Asset Management

Function: IT Services

Challenge:

• Enterprise IT teams are receiving many asset requests every day
• It is very time-consuming and challenging to track each user’s assets using standalone tools or outdated spreadsheets

Solution:

• Intelligent Virtual Assistant understands your requirement and automatically creates a request in the portal on your behalf
• It helps the IT team to prioritize and fulfill asset requests quickly, thus allowing them to be ready for the new requests
• The virtual assistants improve the process with timely alerts and notifications

Benefits:

• Simplified asset management with the implementation of virtual assistants
• 30% higher satisfaction as employees are now receiving timely notifications and alerts

System Integration: BMC Helix, ServiceNow, Freshservice, Jira, and other popular ITSM portals