Use Case: Fetch Equipment Information

Industry: Manufacturing

Challenges:

• Employees working in factories spend a significant chunk of their time to find specific information from the entire manual of the equipment 
• There is a delay to access the related documents especially when they do not have to detach remotely

Solution:

• Kore.ai’s virtual assistants can document the FAQs and other vital information directly from the manual 
• The intelligent virtual agent can connect to the ERP system to fetch the product-related information 

Benefits:

• Employees do not have to take out time from the workday to search relevant documents
• Employee experience gets enhanced as they can access the back-end systems and perform related actions