Use Case: 24×7 User Assistance

Industry: Media & Entertainment

Function: Support

Challenges:

• Media & Entertainment industry (especially on-demand services) cannot predict the ideal time when their content is consumed
• Many a time their website/apps are accessed during odd hours, assisting users at these times can be a business challenge

Solution:

• Virtual assistants are smart and can service customers 24×7 and for 365 days, without requiring downtime.
• These can intelligently interact with customers during these odd hours and quickly provide an exemplary resolution

Benefits:

• It results in a 4X improvement in customer experience 
• Engagement with the content will also rise by 35%