Use Case: Product Notifications

Industry: Retail

Challenges:

• To stay competitive and top-of-mind with customers, brands have to appraise their customers about the latest releases, new collections, hot trends, etc.
• However, traditional methods such as e-mails, apps, and SMS have their disadvantages

Solution:

• Kore.ai virtual assistant’s omnichannel capabilities allow a brand to connect with customers anywhere /  anytime
• Retail Virtual Assistants make this process more engaging by leveraging the past activity and order history to send personalized and periodic notifications, thus nudging customers at the right moment

Benefits:

• Improved shopping experience with personalized customer notifications on their preferred channels
• 40% increase in their revenue for brands that send timely/tailor-made notifications
• Customers don’t feel spammed with emails and SMS