Use Case: Automate Customer Support

Industry: Telecom

Function: Customer Support

Challenges:

• Telecom companies over the world are facing the heat due to stiff competition
• Hence, customer satisfaction is supreme, and they cannot risk losing one
• Delivering pleasant & quick support to the customers  can be an uphill task

Solution:

• Businesses can train virtual assistants with relevant questions and use cases
• Kore.ai intelligent virtual assistants offer self-service to customers, thus handling support requests efficiently
• The virtual assistants help customers find the required information and provide resolution in a short time

Benefits:

• Higher retention rate with improved user experience
• Up to 30% reduced cart abandonment rate as the conversational capabilities of virtual assistants nudge customers closer to purchase