Use Case: Loyalty Program
Industry: Travel
Challenges:
- Loyalty programs are a great way to improve customer experience and acquire new customers. But its implementation becomes a challenge
- Often customers aren’t aware or forget the loyalty program and miss the perks offered, diluting the whole purpose of loyalty programs
Solution:
- Kore.ai Travel Virtual Assistants ensures the user is aware of the loyalty program by notifying the user after the transaction
- Further, periodic reminders are sent to ensure users are well informed about the loyalty programs, allowing users to redeem the benefits before the offer expires
Benefits:
- Up to 25 % increase in loyalty program redemption rate, with timely reminders and notifications
- Increased customer advocacy and higher new customer acquisition