Use Case: Virtual Help Desk

Industry: IT Travel

Challenges:

• The travel industry is vulnerable to many external factors. Therefore businesses are sometimes forced to reschedule or cancel the travel plans
• Communicating promptly to its customers with the right information becomes challenging, especially in times of uncertainty

Solution:

• Kore.ai Travel Virtual Assistants can avoid such clutter by updating the customers with any changes in their booking or travel plans
• Users can converse with virtual assistants to make alternate arrangements, reschedule, (or) cancel the booking
• Also, the virtual assistant can answer all the travel related queries

Benefits:

• In uncertain times, virtual assistants act as a savior for help desk teams by off-loading their work significantly
• Up to 30 % reduction in calls and chats, resulting in increased per agent output and job satisfaction
• Intuitive customer experience adds to higher customer satisfaction