New Product Announcement: Small Businesses can put AI to work using our new XO Express
Partnering With Businesses to Generate Value from AI
From generative AI applications to RAG/LLM-based search to optimizing experiences, Kore.ai gives you the platform, no-code tools, and solutions to do AI right.
Accelerate the use of generative AI to serve business needs at scale
Generative AI delivers scaled output. This results in increased efficiency, enhanced productivity, and expanded business resources. Kore.ai offers a gen AI application platform that enables companies to harness scaled output across key business use cases for gen AI.
Increased process automation
Accelerate the optimization of processes by putting genAI agents to work to automate routine tasks and workflows.
- Claims Processing
- Customer Order Processing
- Inventory Management
- Invoice Generation
- Receivables/Payables Workflow
- Supply Chain Optimization
Enhanced creativity and content creation
Increase business assets using generative AI to produce new content for creative, technical and business purposes.
- Marketing Content
- Personalized Campaigns
- Sales Communications
- RFP Responses
- Service Agent Scripts
- Draft Contracts
Accelerated document discovery
Improve business operations by automatically summarizing data from documents, extracting insights, finding exceptions, reviewing for sentiment, forecasting trends and more.
- Email Management
- Social Media Analysis
- Call Transcript Analysis
- Support Ticket Analysis
- Contract Discrepancy Review
- Cash Flow Forecasting
Enhanced business knowledge
Leverage genAI agents to conduct research, mining large bodies of online content to derive new insights and recommendations.
- Market Intelligence
- Competitive Reporting
- Regulatory Rule Tracking
- Supply Chain Planning
- Pricing Trend Data
- Product Feature Comparisons
Democratize access to all forms of information for business use
Information is a valuable business asset but is only useful if easily discovered and accessed. One of the most promising use cases for generative AI is search, and Kore.ai’s retrieval augmented generation (RAG) approach is purpose built to understand diverse, siloed content and deliver accurate responses to natural language queries.
Empowered workers
Help employees find the information they need to excel at their job.
- Comprehensive and contextual results
- In natural language
- Improved productivity
Improved user experience
Make it easy for website visitors to discover the content they are looking for.
- Easier information discovery
- Increased engagement
- Longer time on page
Increased customer engagement
Drive conversions faster by enabling customers to find exactly what they are looking for.
- Simplified product discovery
- Recommendations
- Options to A/B test
Enhanced service strategy
Enable customers to self-serve, finding information quickly and easily.
- All answers in one place
- Intelligent assistance
- Improved productivity
Create engaging and valued interactions for customers and employees
Kore.ai enables end-to-end experiences from automated to human assisted. We are the leader in bringing intelligent virtual assistants to life. Leveraging both conversational and generative AI we successfully achieve automated yet human-like engagement with clean handoff to a human when needed.
Greater retention and lifetime value
Drive customers to answers and resolutions faster, saving human talent for more challenging, specific and creative tasks.
- Automate over 80% of customer inquiries
- Award-winning conversational AI, powered by pre-trained LLMs
- 24×7 premium automated omni-channel service and support
- Fine-tune responses using generative AI
Happier customers and agents
Give agents AI-powered virtual assistants to provide real-time answers, coaching and proactively suggest next best actions to agents.
- 20% increase in productivity
- 30% improvement in first-call resolution rates
- 25% increase in CSAT
- Seamless transitions from Intelligent Virtual Assistants to live agent
More focused and productive employees
Make your team more productive with intelligent Virtual Assistants that can discuss questions, mine internal data, and solve problems for employees
- Automate over 80% of common employee inquiries
- Available 24×7, across voice and chat in 135 languages
- Pre-trained HR, recruitment, IT & procurement use cases
- Pre-built integrations with all major ITSM, ERP, and HCM platforms
Improve application engagement
Allow all applications in your technology environment to connect to one another and leverage the power of generative and conversational models.
- Out-of-the-box conversational AI engine added to your applications
- Multilingual global interface across voice and chat
- Enterprise-grade controls to control data access
- Automate over 80% of customer inquiries
Kore.ai’s Global Scale
The Kore.ai Platform
The single platform needed to generate value from AI across business use cases
The Kore.ai Platform eliminates the need to build and maintain the mechanics necessary to leverage AI. It is engineered with safety and responsibility in mind and is agnostic when it comes to models, data, deployment infrastructure and applications. Our no-code development approach and pre-built accelerators make AI accessible to a wider audience. We deliver simplicity, flexibility and control when applying AI.
Pre-built Generative AI Solutions
- Specific Business Tasks
EX Pre-built Solutions
- EVA
- HRAssist
- RecruitAssist
- ITAssist
CX Pre-built Solutions
- BankAssist
- RetailAssist
- HealthAssist
No-code generative AI application platform
- Model Hub
- Prompt Studio
- AI Agents
- RLHF | RLAIF Evaluation Studio
Generative AI Ops Services
- Model Fine-Tuning
- Model Deployment
- Scalable Inferencing
- Model Governance
- Model Insights
- Guardrails
Data Services
- Vector Database
- CRM Integrations
- Data AI Connectors
- Pre-Built API Integrations
- Knowledge Connectors
Platform Services
- Omni Channel
- Multi-Lingual
- Analytics
- Scalability
- Security
- Compliance
- LifeCycle Management
- Collaboration Tools
Commercial and Community Language Models
- Open AI GPT -4
- Anthropic Claude
- Google Gemini
- Mistral 7B/11B
- LLaMA 2
- FLAN-T5
Enterprise Cloud Infrastructure
- Cloud Deployment
- Private VPC Cloud Deployment
- On-Prem Infrastructure
AI Innovators
Discover how organizations of all sizes use the Kore.ai platform to generate value from AI.
Leaders in Healthcare
Took Kore.ai up on its superior NLP and ML engine with 95% intent recognition accuracy and achieved:
- 3xreduction in response
and wait time - 90%containment
rate - CSATincreases & supercharges
self service adoption rate
Leaders in Financial Services
This financial services leader serving over 200 million accounts in 160 countries brought Kore.ai on board and saw:
- 30%increase in call
containment - 70%reduction in call
wait times - 9M+savings in first 24 months
of implementation
Leaders in Energy
The largest energy supply firm in NA adopted Kore.ai’s ‘no-code’ platform to develop their HR support virtual assistant:
- 90%containment
rate - 7second average
response time - Seamlessintegration with
workplace software
Leaders in Financial Services
This leading multinational investment bank with 78,000 employees worldwide implemented Kore.ai to address IT support challenges:
- Moved all interactions
to the VA - 74%containment
increased - 20%reduced
cost
Leaders in Financial Services
This leading 160 year old European bank replaced its basic chatbots with AI powered virtual assistants and achieved:
- 94%automation
rate - 75%reduction in chats routed
to live agents - 65%increase in chat containment rate – allowing
agents to handle more complex conversations
Leaders in Retail
Multinational car-part dealer chose Kore.ai to tackle thousands of inbound queries through digital and voice assistants in multiple languages:
- Ahead of schedule for both phases
- Doubled the targeted Y1 containment
- Achieved nearly 100% intent recognition
- Increased CSAT by 2 points within weeks
Leaders in Financial Services
This leading Spanish bank brought on Kore.ai to take CSAT to the next level while reducing their agents’ workload:
Within weeks of our implementation we saw CSAT climb; in fact the further the automation rate grew, the happier our customers got. We increased efficiency across our teams and created faster time to value for our business
Head of AI & Cognitive Services
Kore.ai Appoints Tech Industry Veteran Gaurav Mathur as Chief Executive of EMEA Operations
Kore.ai Debuts RecruitAssist: An Advanced AI Solution for Smarter, Faster, and Inclusive Recruitment
Kore.ai Launches XO Automation, Contact Center AI Availability in AWS Marketplace
Kore.ai XO Express Offers Smaller Businesses Easy Access to AI Chatbots and Contact Center Capabilities
Kore.ai Launches GALE to Accelerate Advanced Gen AI Adoption for Enterprises
Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
Kore.ai Named A Leader in Conversational AI For Customer Service, Q2 2024 Analyst Evaluation
Kore.ai’s Research Reveals Historic Shift as Contact Center Agents and Consumers Increasingly Prefer AI-Driven Solutions
The Expanding Role of GenAI in Enhancing Customer Experience and Operational Excellence
Kore.ai Unveils New XO Platform V11.0 to Accelerate AI-Automated Business Interactions
Kore.ai Named a Leader in The Forrester Wave™ for 2024
Ready to get started?
Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.