re:imagine 2025 Agenda

Traditional business process automation technologies and AI point solutions often fall short when it comes to handling nuanced decision-making, integrating across functions, and connecting seamlessly with enterprise systems, databases, and tools—especially under the demands of stringent security and compliance standards.

In this session, we’ll take a realistic look at the transformative potential of AI agentic flows: teams of AI agents purpose-built to optimize enterprise workflows. Explore how a no-code platform empowers both business teams and technical leaders to build, orchestrate, and manage AI agents. Transition from AI experimentation to project deployment with confidence and unlock new levels of operational efficiency.

Join us on a transformative journey from conventional customer experiences (CUX) to truly agentic experiences (AX).

This session demonstrates how Agent Nodes revolutionize virtual assistants by enabling the shift from deterministic dialog flows to dynamic, context-aware interactions. You’ll discover how to personalize customer engagement using both existing customer data and real-time learning, creating hyper-personalized experiences that adapt to individual needs and communication styles.

Finally, we’ll explore how AI for Process takes customer service to the next level, enabling virtual assistants to proactively complete tasks and processes on behalf of customers, without requiring direct interaction. Learn how this comprehensive approach not only reduces response times and streamlines operations but fundamentally reimagines what’s possible in customer experience delivery.

Join us to discover how to create a powerful, user-friendly search tool that can transform the way your organization accesses and shares knowledge. In this session, we’ll show you how to design and implement a search solution that empowers every employee—regardless of their role or technical expertise—to quickly find accurate, up-to-date information across your entire company.

By making information easily accessible, you can enhance productivity, support better decision-making, and foster a more collaborative work environment. Learn how a well-built search tool can ensure your team always has the right information at their fingertips, improving both efficiency and overall employee satisfaction.

Explore prompting strategies to get the most out of AI models for business process automation. Learn how to compare AI model responses, rapidly iterate on prompt development, and contextualize prompts to get more accurate responses.

This session explores how enterprises can navigate the complexities of generative AI adoption by reducing the incidences of AI not performing as expected. As AI evolves from experimentation to operational deployment, success hinges on embedding continuous validation into every step of the journey—from aligning AI objectives with business strategy to dynamically evaluating models in real-world enterprise workflows. Addressing the challenge of model drift is crucial, as evolving data and environmental factors can degrade AI model performance over time. By fostering transparency, mitigating bias, and ensuring governance, enterprises can manage these shifts, turning generative AI into a trusted driver of innovation. This approach unlocks its full potential while maintaining accountability and compliance in high-stakes environments.

Join us for an exclusive, closed-door session where we will showcase our latest thinking and insights hand-picked from thousands of GenAI experiments. Discover what’s on the horizon for AI innovation and gain early access to transformative developments that will shape the future of enterprise automation. Don’t miss this chance to connect, learn, and explore what’s next in AI technology—directly from one of the industry’s thought leaders.

Today’s customers expect seamless, intuitive interactions—whether shopping online or in-store. With 73% expecting businesses to anticipate their needs, retailers must leverage AI or risk losing customers to competitors.

Join industry leaders as they showcase real-world AI applications in retail. Learn how Al Futtaim enhances self-service with AI-powered virtual assistants that personalize recommendations and drive conversions, while (customer TBD) equips store associates with AI-driven knowledge to deliver expert guidance and boost sales.

Through real-world customer scenarios, discover how AI-driven solutions elevate customer satisfaction, build brand loyalty, and maximize revenue. The future of retail is intelligent—AI is the key to unlocking it.