Every user input is considered as a request. The VA stops responding when the requests or credits are exhausted.

Maximum requests (user messages) allowed per minute.

Prototype, collaborate and design conversations.

Build conversation flows, define business rules, and integrate with business systems using a low code builder.

Dialog Tasks are business use cases involving conversations.

Deliver timely, relevant, and personalized information to users.

Engage users in casual conversations.

Complement the conversational experience using visual forms and widgets to collect and present information.

Analyze agent transcripts to auto-identify intents, entities, and flows.

Extract FAQs from your existing documents like PDFs and web pages.

Turn static FAQs into an intelligent, personalized conversational experiences.

Maximum FAQs allowed.

Deploy on voice and text channels of your choice.

Interact with the assistant in 100+ languages.

Link multiple Virtual Assistants to a Universal VA to enable collaboration between teams and provide a unified experience for your customers.

Leverage the power of Fundamental Meaning, Knowledge Graph and Machine Learning engines for better NLP accuracy.

Experiment with various training models to get the best NLP accuracy.

Utterances are the training data for the ML Models.

Handle contextual intents, follow-ups and interruptions.

Identify and follow up on multiple intents from single user input.

Intelligent handling of amendments to entities anytime during the conversation.

Analyze the sentiment of the user and dynamically manage the conversations.

Measure the NLP accuracy by running automated tests.

Test intent fulfillment by automating end-to-end conversational flows.

Maximum batch test executions allowed.

Maximum conversation test executions allowed.

Test end-to-end IVR experience using Kore.ai’s sandbox.

Securely integrate with your business systems for authenticating users, transactions, and information exchange.

Seamlessly hand off the conversations to your live agents when predefined business rules are met.

Build powerful extensions to the platform using the SDK.

Instantly launch your virtual assistants on web or mobile devices. Use the SDKs to embed them in your websites and mobile apps.

Automate the SDLC process using variables to define environment-specific values.

Create, store and restore versions of the assistant for promoting across different environments.

Visually compare definition versions of the assistant to identify the changes made over time.

Evaluate the assistant’s performance using out-of-the-box metrics.

Define your custom KPIs and design dashboards based on your business requirements.

View data retention and data viewing limits.

Choose from On-prem, Hybrid & Cloud models for hosting the assistants.

Single Sign-On authentication for your domain users.

Limit on user data retention.

Invite team members for collaborative development.

Design, build and monitor the assistants using APIs.

Sync and import key user info from your organization’s directory.

Connectors to establish secure communications through firewall.

Access all developer resources for the XO Platform

Join the forum to learn, contribute and collaborate with AI/ML enthusiasts, NLP experts, and virtual assistant developers around the world

Access tutorials and how-to guides from in-depth videos

Sign up for Kore.ai Academy to access in-depth training to become an expert on the Kore.ai XO Platform

Access email support on weekdays from 8 am-5 pm with a 24-hour initial response time

Ability to create incidents and raise tickets with our support team