Kore.ai Innovation Awards 2025

The Awards

At Kore.ai, we are proud of the incredible innovation and impact our customers achieve using our AI-powered solutions. To recognise and celebrate your success, we’re hosting the Kore.ai Innovation Awards 2025.

The Winners for 2025

AI Business Impact Award

Deployed HR and Agent Assist, cutting transaction time by 80%
This technology has led to a 95% intent Identification rate

Generative AI Pioneer

Launched Gen AI for 8,000 agents using Agentic AI
Agentic AI has achieved a 20% AHT reduction

AI Value Creation Award

85% success rate across all automated interaction
88% Bot Satisfaction

AI Workplace Innovator

Multiple financial planning bots live, with 85% positive feedback
Achieved 12% AHT reduction with 70% containment rate

Industry AI Transformation

55% automation for Japanese insurers via XO platform
Scaled to receive 100k calls through automation in the first 4 weeks

Innovation in AI application

New Awards App projected to reach 5M+ users in year one
Middle East’s first ‘Smarter Lifestyle’ engagement platform

Innovation in AI application

Achieved 80% straight-through rate, reducing costs by 20%
Deployed Bank Assist and XO with complex dialogues in Urdu, Arabic, and Egyptian

Contact Center Optimization Pioneer

Containment rates sit at between 30-50%

Language and Dialect Excellence

In 2025, HR Assist launched in India, Germany, UK, and Romania, handling 40% of incoming traffic
This has achieved a first time resolution rate of 75-80%