Industry Telecom
Challenges:
- Telecom services providers receive millions of technical support requests every day for the issues related to the activation of services over the phone
- Long waiting time for customers to connect with contact center agents for addressing their queries
- Higher operating costs for contact centers with a large number of technical support resources
Solution:
- Offer automated first-line technical support using AI-powered virtual assistants
- Multilingual virtual assistants built on the Kore.ai platform can accurately understand and identify the user intent and context
- Deploy intelligent virtual assistants across voice and digital channels to offer 24*7 customer support service
Benefits:
- Reduced operating costs and escalation calls with improved customer service
- Higher customer satisfaction with personalized customer experience
- Expand business opportunities and revenue by turning an unhappy customer into a loyal customer