Kore.ai Experience Optimization Platform

No Code With Depth

A platform designed to be easy for business users to configure but robust enough for technical users to adapt their legacy infrastructure and scale the solution to meet their needs.

Fully Explainable AI

Delivers conversational AI that utilizes natural language understanding, deep learning, and cloud computing to provide an intuitive conversational experience. Interoperability is accomplished leveraging FHIR, HL7 & Private API’s using restful web services.


Converse with users in their preferred language. Supports 100+ languages with auto-detection capability.


Supports 30+ voice and digital channels. The Kore.ai platform natively supports enterprise and social messaging apps including MS Teams, Slack, WhatsApp as well as SMS and email. Speed deployments with pre-built integrations with leading IVRs and customized voice channels.

Superior and Proprietary 3-Engine NLP

Machine learning, fundamental meaning and knowledge graph to deliver the highest automation rates and superior accuracy across all channels.

Knowledge AI

The information in your web pages, documents, knowledge repositories or enterprise content management systems (CMS) can quickly and easily be extracted, synthesized and used to answer FAQs efficiently and perform tasks.

Enterprise Engagement

Automate interactions with patients, members, caregivers, providers, agents, employees and consumers with a single enterprise platform


Data dashboards include granular insights to understand and tune experiences with exportable analytics and logs including intent recognition performance, drop-offs and custom KPI metrics for HCAHP and employee engagement.


Highly scalable enterprise-grade deployment options and security to meet virtually any business requirement. Supports on-premise, cloud and hybrid deployment options. Supports horizontal scaling and offers standard back-end infrastructure components such as NodeJS and MongoDB.

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Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms