Changing Healthcare – One Extraordinary Experience At a Time
Enterprise Conversational AI for Healthcare Providers, Health Insurance Payers and Life Sciences.
Kore.ai has combined deep healthcare expertise and its robust experience optimization platform to deliver HealthAssist – an unprecedented, industry-leading approach to automating conversations for healthcare providers, health insurance payers, and life sciences.
HealthAssist is an intelligent, HIPAA compliant solution that delivers a digital-first, human-like conversational experience through voice and text interactions with patients, members, caregivers, providers, agents, employees and consumers across the enterprise.
HealthAssist is used by some of the world’s largest healthcare organizations to increase access to care, increase engagement, decrease costs, increase patient/member acquisition and retention, improve satisfaction, improve experiences, improve productivity and maximize care time.
HealthAssist focuses on automating repeatable, patient facing interactions including appointment management and symptom checking for appointments. HealthAssist delivers patient, caregiver, agent, employee and consumer experiences through a highly secure, HIPAA compliant solution. Integration with EHR/EMR and other enterprise systems provides expanded functionality for Healthcare Providers including Hospitals, Integrated Delivery Networks, Accountable Care Organizations, Retail HCP/Pharmacy, as well as Ambulatory Acute, Emergent, Post-Acute, Home and Telehealth Providers.
HealthAssist is an intuitive, digital, self-service solution for health insurance payers and support services that elevates health plan member engagement, streamlines member enrollment and improves member satisfaction.
HealthAssist enables members, providers, agents, employees and consumers to seamlessly interact conversationally and manage frequently asked questions, referrals, reminders, registration, enrollment, surveys, education, appointment scheduling, physician/lab/clinic/provider finder, revenue cycle management, claim submission and status, payment processing, and reimbursement.
The diversity of use cases are expanding exponentially as pharmaceutical companies are applying conversational AI to repeatable interactions with patients, providers, agents, employees and consumers. HealthAssist is creating self-service experiences to handle frequently asked questions, surveys, education, adverse event management as well as on and off label FAQs. Conversational AI also is transforming life science call center by providing a digital-first approach that is helping fill growing workforce gaps while improving experiences, patient and provider satisfaction and increasing access to care – especially when the healthcare ecosystem needs it most.
The Competitive Advantage
HealthAssist delivers personalized, human-like omnichannel experiences via 30+ voice and digital channels. HealthAssist identifies entities and intents in communication and responds with contextual awareness and empathy – something all patients and members deserve and expect. HealthAssist includes context specific ontologies that drive meaningful interactions with patients and medical professionals to drive improvements in care delivery.
HealthAssist complies with the stringent healthcare industry standard secure communication protocols to ensure robust data privacy. These protocols ensure personally identifiable information (PII) is protected between patient, provider and business associates. Additional features include data redaction, multi-factor authentication as well as a deep understanding of the laws, policies and regulations affecting the healthcare industry.
Kore.ai has a deep understanding of the healthcare industry. It understands the unique clinical and operational balance required for healthcare organizations to be effective. HealthAssist was created to operate in a highly regulated, highly controlled industry where the focus is to provide best, most comprehensive care possible while also doing it fast, responsibly and cost effectively. HealthAssist is purpose-built to respond the specific needs of healthcare providers, health insurance payers and life science organizations.
HeathAssist integrates with industry leading EHR/EMR systems as well as legacy systems for laboratory, radiology and pharmacy. HealthAssist provides seamless connectivity with multiple sources of healthcare ontologies and leading symptom-checking applications, Admission-Discharge-Transfer (ADT), patient monitoring, billing and other revenue cycle management solutions.