Make Banking Smarter and Easier
Empower your customers to master their finances with Kore.ai BankAssist, an AI-native conversational banking assistant that helps customers understand, manage and improve their finances on any channel at any time.
BANKASSIST
Deliver Extraordinary Banking Experiences
that drive extraordinary business outcomes
Finances are a fundamental part of every human being’s life that can be complex and confusing. BankAssist provides a simple way to understand and interact with finances, delighting customers with a phenomenal experience and creating a new relationship and level of trust between banks and their customers.
90% Containment
When users engage BankAssist
18% Reduction
In contact center agent call/chat volume
85% of Transaction-Based Use Cases
Automated with BankAssist
*Based on Kore.ai customer data
More than 200 Banking Use Cases Out of the Box
BankAssist understands over 200 of the most common retail banking use cases from simple, single-turn questions like a balance inquiry to complex multi-turn conversations like reporting fraudulent transactions or a stolen credit card.
The bank can customize current capabilities and build out new use cases to deliver exactly the desired experience, scaling past the initial out-of-the-box capabilities.
Check Balance
- View Checking, Savings, CDs, IRAs, Credit Cards, Loans, Lines & Mortgages
- View account balances
- View available funds
- Check affordability
- External accounts
Transfer Money
- Internal Transfers between accounts that you own
- External Transfers between accounts that you own
- Schedule/Recurring transfers
Bill Payment
- Pay/Schedule a Bill
- Add a new biller
- Sign up for an e-bill
- Sign up for Auto Pay
- Set up a recurring Bill Pay
P2P Transfer
- Make/Request/Schedule/Split Payment
- Set Recurring Payment
- Add New Payee
- Modify Payee
Transactions & Spending
- View Transactions
- Get account statement
- Search by Amount, Date, Transaction Type or Descriptor within one or across all accounts
- View spending by major categories
- Set budgets & savings goals
- External account transactions
- Disputes
Account Details
- View/modify user profile details
- View Account details
- Limits
- Routing & Account numbers
- Origination Details
- Rates & Fees
- Card Lost/Stolen
- Reward Points
Alert Set Up
- Balance/Withdrawal
- Deposit
- Overdraft/Over limit
- Payment Due
- Card not present purchase
- Card purchase greater than $X
Other
- Bank/Branch/ATM locations
- Working hours
- Services offered by the bank/branch
- Relationship Manager Information
- Credit Score
- Password Reset
- PIN Reset
- Card Activation
- Payment Deferral Request
- Secure Messaging
- Feedback
INTELLIGENCE
Automate Human-Like Conversations
in Voice and Digital
BankAssist automates and humanizes customer interactions on any voice or digital channel with industry-leading natural language understanding (NLU) technology.
Provide customers a virtual assistant that understands messy human language, maintains context within each use case, across use cases and across channels, and is resilient to any changes or updates customers make throughout the conversation.
omnichannel
Bank on Any Channel
with a consistent experience
Access BankAssist on any channel at any time, 24/7/365. The same intelligence, the same experience, regardless of the channel. Voice, digital, SMS, web, mobile, email, IVR and more, meet your customers on the channel of their choice.
Provide self-service automation and agent assistance in the contact center by coupling BankAssist with SmartAssist and AgentAssist, the AI-native contact center solutions offered by Kore.ai.
MULTILINGUAL
Bank in Any Language
with the same intelligence
BankAssist is currently localized to English, Spanish, Arabic, Hindi, and Japanese. Over 100 other languages are supported with localization completed in as little as 6 weeks.
TIME-TO-VALUE
Quick Set-Up and Management
with Solutions Workbench
The Solutions Workbench is a no-code tool that makes it simple to configure and deploy BankAssist. Select the workflows, integrations, customer segments, and other configuration options to get BankAssist up and running in no time.
ADVANCED ANALYTICS
Analyze and Improve
with granular user insights
View detailed performance insights of BankAssist in production to identify strengths and gaps in the experience. Understand how customers engage with the virtual assistant and what the experience is like.
Leverage this data to improve the experience over time and identify new use cases to offer within BankAssist to service additional customer requests. Create the most comprehensive banking assistant tailored specifically to your customers.
OPEN ARCHITECTURE
Integrate with Any System
to maximize impact
Banking systems are complicated and often need as many as 15 different applications to execute customer requests. BankAssist includes out-of-the-box integrations into core banking systems, payment gateways, livechat, credit cards, IVR systems and more.
Build a quick and simple integration with Kore.ai’s Service Mapper for any system that is not supported out-of-the-box. New integrations can be completed and tested in as little as a week.
FLEXIBLE DEPLOYMENT
Deploy Strategically
to fit the needs of your business
BankAssist offers flexible on-premise, cloud-based, or hybrid cloud deployment options giving you full control of your data and operations.
3,000+ Banking Terms
Synonyms, Traits, Patterns
200+ Use Cases
True self-service
35+ Channels
Omnichannel banking
100+ Languages
English, Spanish, Japanese, German +++
45+ Integrations
Plug-and-play core banking systems
24/7 On-demand
Banking and support for customers