Make Banking Smarter and Easier
Empower your customers to master their finances with Kore.ai BankAssist, an AI-native conversational banking assistant that helps customers understand, manage and improve their finances on any channel at any time.
Finances are a fundamental part of every human being’s life that can be complex and confusing. BankAssist provides a simple way to understand and interact with finances, delighting customers with a phenomenal experience and creating a new relationship and level of trust between banks and their customers.
When users engage BankAssist
In contact center agent call/chat volume
Automated with BankAssist
*Based on Kore.ai customer data
BankAssist understands over 200 of the most common retail banking use cases from simple, single-turn questions like a balance inquiry to complex multi-turn conversations like reporting fraudulent transactions or a stolen credit card.
BankAssist automates and humanizes customer interactions on any voice or digital channel with industry-leading natural language understanding (NLU) technology.
Provide customers a virtual assistant that understands messy human language, maintains context within each use case, across use cases and across channels, and is resilient to any changes or updates customers make throughout the conversation.
Access BankAssist on any channel at any time, 24/7/365. The same intelligence, the same experience, regardless of the channel. Voice, digital, SMS, web, mobile, email, IVR and more, meet your customers on the channel of their choice.
Provide self-service automation and agent assistance in the contact center by coupling BankAssist with SmartAssist and AgentAssist, the AI-native contact center solutions offered by Kore.ai.
View detailed performance insights of BankAssist in production to identify strengths and gaps in the experience. Understand how customers engage with the virtual assistant and what the experience is like.
Leverage this data to improve the experience over time and identify new use cases to offer within BankAssist to service additional customer requests. Create the most comprehensive banking assistant tailored specifically to your customers.
Banking systems are complicated and often need as many as 15 different applications to execute customer requests. BankAssist includes out-of-the-box integrations into core banking systems, payment gateways, livechat, credit cards, IVR systems and more.
Build a quick and simple integration with Kore.ai’s Service Mapper for any system that is not supported out-of-the-box. New integrations can be completed and tested in as little as a week.
Synonyms, Traits, Patterns
English, Spanish, Japanese, German +++
Plug-and-play core banking systems
Banking and support for customers