Fully Functional IT Virtual Assistant for Employees
Get help on IT support requests through self-service assistant while IT support staff can focus on higher priority tickets
Kore IT Assist is a fully functional, omnichannel and domain trained virtual assistant that empowers human-like conversations to respond to most asked employee queries and tasks related to IT. It can be as simple as asking for a password reset to something as critical as automatically triggering an infrastructure alert.
Domain Trained
The virtual assistant understands IT vocabulary and can help employees with more than 50+ IT queries and tasks
Omnichannel
It can be easily deployed on-premise or cloud and channels where your employees are
Scalable and Secure
It can be customized to add more use cases based on what your employees ask for and is built for highly secure enterprises
IT Assist can help you achieve
Features of IT Assist
Request fulfillment
- Install SW/HW
- Network access
- Access service
Password reset
- Active directory
- Applications
- Outlook
Incident management
- Password reset
- Account unlock
- Open/Close incident
Automation
- Raise Incident/Outage
- Raise EscalationÂ
- Create Major Incidents
Asset management
- Return device
- Procure SW/HW
- Approve gadget request
FAQ’s
- Configure network
- Connect to printer
- Network & systems
Learn more about IT Assist
Check out these helpful resources or reach out so we can chat about how your business or organization can benefit from virtual assistants built on the Kore platform
