Industry Banking
Challenge:
- Opening a bank account is a time-consuming process for both customers and employees.
- Before opening the account, customers often need to be educated on the process before the application begins.
- The procedure requires tedious document collection, verification, and other compliance formalities.
- Repetitive questions from new customers consume the employee’s time and delay the overall process.
Solution:
- Intelligent Virtual Assistants (IVAs) can handle initial inquiries and verification, answer repetitive questions, and follow up with customers.
- IVAs can guide customers in collecting necessary information and documents, including SSN, state-issued ID cards, and address proofs, all with a conversation.
- Intelligent Virtual Assistants are available 24/7 and can automate over 85% of common inquiries across mobile, chat, web, and even SMS, with live agent availability when needed.
Benefits:
- Speed up the account opening process by 2x.
- Empower agents with data, insights, and AI coaching.
- Maximize opportunities for personalized up-sell/cross-sell.
