Industry Banking
Challenges:
- Investment options and information are confusing and require doubts clarifications.
- Such transactions collect valuable personal information.
- Need to adhere to compliance and audit procedures.
- Existing web or mobile channels are monotonous and banks lose upsell/cross-sell opportunities.
Solution:
- The Kore.ai Banking Solution brings conversational interface on 35+ voice and digital channels, including FB messenger, WhatsApp, Alexa and more.
- Customers interact with the assistant in natural language to engage in investment-related services.
- The solution’s intelligence understands customers’ credit status, transaction history and presents upsell or cross-sell options.
Expected Benefits:
- Offer timely, omnichannel, personalized service to the customers.
- Save significant time for live agents.
- Collect, retain and retrieve customers’ information as needed.
- Improve chances to upsell and cross-sell opportunities.
