Industry Insurance
Challenges:
- Customers often forget the insurance premium date and the final payment amount.
- They struggle to identify the document or try reaching out to support agents for assistance.
- The payment portals also ask for too many details from the customer while making a payment, resulting in a poor user experience.
Solution:
- The intelligent virtual assistants powered by the Kore.ai XO Platform proactively remind users of renewal timelines and the premium amount.
- It remembers user information payment details and facilitates users to make payments, set auto-pay directly through the chat interface.
- These assistants seamlessly integrate with enterprise systems, process the payments, update the records and share the receipts with the end-user.
Expected Benefits:
- It increases the on-time payment rate significantly.
- Users will never miss a due date