Function IT Services
Challenge:
- Enterprise IT teams are receiving many asset requests every day
- It is very time-consuming and challenging to track each user’s assets using standalone tools or outdated spreadsheets
Solution:
- Intelligent Virtual Assistant understands your requirement and automatically creates a request in the portal on your behalf
- It helps the IT team to prioritize and fulfill asset requests quickly, thus allowing them to be ready for the new requests
- The virtual assistants improve the process with timely alerts and notifications
Benefits:
- Simplified asset management with the implementation of virtual assistants
- 30% higher satisfaction as employees are now receiving timely notifications and alerts
System Integration: BMC Helix, ServiceNow, Freshservice, Jira, and other popular ITSM portals
