|
Back to Kore.ai
  • Contact Us
  • Marketplace
  • Academy
  • Sign-in
  • EN
    • JP
    • KO
Kore.ai Logo
  • Home
  • By Industries
  • By Functions
Contact Us Pricing Marketplace Academy
Sign In
Try for free

USE CASES

  • Human Resources
    • Organizational Policy FAQs
    • Leave Management
    • Visa & Permits
  • IT Services Use Cases
    • Asset Management
    • Outage Alerts
    • Software/Hardware Request Fulfillment
  • Sales & Marketing
    • Forecast Report
    • Lead Nurturing
    • Up-selling & Cross-Selling
  • Finance
    • Payroll
    • Procurement
    • Vendor Onboarding

Use Case: Software/Hardware Request Fulfillment

Function IT Services


Challenge:
  • Every single day IT teams are flooded with many support queries
  • These queries can range from complex ones like a server breakdown to simple one asking to install a software
  • IT teams are facing a challenge to prioritize the requests to provide better resolutions
Solution:
  • The Kore.ai ITSM virtual assistants efficiently handle simple requests and provide a quick resolution
  • In case of complexity, the assistant automatically creates a support ticket on your behalf in the system
Benefits:
  • Many of the queries have resolved by the virtual assistants resulting in a 30-40% reduction in IT support queries
  • The team is now concentrating on high-priority tasks and increasing the overall productivity by 20%

System Integration: BMC Helix, ServiceNow, Freshservice, Jira, and other popular ITSM portals

Request a Demo
IT Services Use Case Software Hardware Request Fulfillment
Outage Alerts
Use Cases Home
Kore.ai Logo

like what you see?

Let’s work together

Get answers and a customized quote for your projects

Submit RFP

AI Offerings

  • AI for Work
  • AI for Process
  • AI for Service

Kore.ai Agent Platform

  • Agent Platform
  • Multi Agent Orchestration
  • AI Engineering Tools
  • Search and Data AI
  • AI Security, Compliance,
& Governance
  • No-Code & Pro-Code Tools
  • Observability
  • Integrations

Pre-built AI Agents

  • Retail
  • Banking
  • Healthcare
  • HR
  • IT
  • Recruiting

Developers

  • Community
  • Docs
  • Kore.ai Academy
  • Status

Resources

  • Blog
  • Webinars
  • Whitepapers
  • e-Books
  • Case Studies
  • Research Analysis

Support

  • Partner Program
  • Our Services
  • Get Support
  • New York, USA
  • Orlando, USA
  • London, UK
  • Frankfurt, Germany
  • Dubai, UAE
  • Hyderabad, India
  • Seoul, South Korea
  • Tokyo, Japan
  • Privacy Policy
  • Terms of Service
  • Acceptable Use Policy
  • Cookie Policy

© 2025 Kore.ai Inc. All trademarks are property of their respective owners.

Facebook
X
LinkedIn
YouTube
Vimeo
GitHub
Telegram