Function IT Services
Challenge:
- Every single day IT teams are flooded with many support queries
- These queries can range from complex ones like a server breakdown to simple one asking to install a software
- IT teams are facing a challenge to prioritize the requests to provide better resolutions
Solution:
- The Kore.ai ITSM virtual assistants efficiently handle simple requests and provide a quick resolution
- In case of complexity, the assistant automatically creates a support ticket on your behalf in the system
Benefits:
- Many of the queries have resolved by the virtual assistants resulting in a 30-40% reduction in IT support queries
- The team is now concentrating on high-priority tasks and increasing the overall productivity by 20%
System Integration: BMC Helix, ServiceNow, Freshservice, Jira, and other popular ITSM portals
