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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
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    • Update Address
    • Add a Driver
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    • Check Order Status
    • Modify an Order
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    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Modify an Order

Industry Retail


Challenges:
  • The best part of online shopping is the customer will have complete control over the activities. They can place an order, track, modify or even cancel it.
  • Customers ask for comfort at every stage and do not appreciate any sort of inconvenience.
Solution:
  • The virtual assistants let customers perform every transaction they want, including modifying the order.
  • Inform the assistant and it changes the order and updates the backend system accordingly.
Expected Benefits:
  • Increases the customer loyalty
  • Helps in achieving better brand value
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