Industry Travel
Challenges:
- While making reservations, customers face many issues such as baggage weight limit, payment options, choosing the right flights, and other special service requests that need customer service interaction
- This uncertainty leads to customer churn
Solution:
- Intelligent Virtual Assistants guide the customer at every step of the booking by asking relevant questions, providing suggestions, ensuring a smooth transaction
- It enables the users to complete the reservation in a single conversation or instance
Benefits:
- 25% higher possibility of the transaction completed in the first instance
- 3X increase in customer satisfaction with convenient and hassle-free transactions
