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Conversation Design Studio

Conversation Design Studio provides business users to visually map out conversation flows with a drag-and-drop interface. More than 400 pre-built templates and reusable components help users build IVAs without writing any code.

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    Create IVAs without coding.
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    Connect IVAs with third-party applications.
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    Use a generative AI co-pilot while building conversations.
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Conversation Design Studio

Key Features

No-code Building Tool

Scale your IVAs across use cases

Modify your designs from simple conversations to highly complex transactions using node grouping.

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    Get time back: Save time with pre-built templates and components.
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    Don’t reinvent the wheel: Automatically extract popular intents from previous user conversations with intent discovery.
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    Work across teams: Collaborate between developers and business users to create tailored omnichannel experiences using comments, notes and bookmarks.

Omnichannel Capabilities

Stay connected

Connect with popular third-party applications with no-code deployments.

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    Rinse and repeat: Create reusable flows across multiple third-party channels.
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    Continue the conversation: Enable IVAs to handoff to human agents for high touch customers while preserving context.
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    Stay true to form: Present forms and surveys with pre-made templates across channels.

Generative AI Co-pilot

Make conversations easy

Use generative AI to build conversation flows while maintaining full control.

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    Create faster: Optimize development through automatically generated conversation journeys.
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    Try before you buy: Test case suggestions to simulate end user behavior before publishing.
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    Train like a champ: Generate a list of suggested training utterances eliminating manual creation.

Collaboration tools

Collaborate and Keep Track

Create comments, notes and bookmarks to collaborate and keep track of your work.

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    Speak up: Keep others looped in the design process with comments.
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    Take note: Remember ideas and action items by taking notes for specific areas on the flow.
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    Keep Track: Never forget where you left off or navigate quickly to key areas with bookmarks.

Partners Who Can Help

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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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