Competitive Landscape: Conversational AI Platform Providers
Kore is among the 5 most mentioned vendors in conversational AI platform providers’ space due to its scale and commercial success
What Analysts Are Saying About Kore
Recognized Kore among 5 most mentioned vendors in conversational AI platform providers’ space due to its scale and commercial success
– June 2021
Featured as one of the 7 leading vendors who offer IVA solutions that address enterprise-wide use cases
– June 2020
Recognized Kore as the technology provider for one of the top 25 digital transformation projects globally
– June 2020
Kore positioned as a Leader in the Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix®
– March 2020
Featured as one of the key vendors of NLP technology and conversational user interfaces (CUI)
– Jan 2020
Featured Kore as a vendor in Market Guide for Conversational Platforms 2019
– July 2019
Kore positioned as a ‘Strong Performer’ in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019.
– June 2019
Aug 2018
Mentioned Kore as a vendor for virtual support agents
Source: When Will AI Virtual Support Agents Replace Your IT Service Desk
Aug 2018
Featured Kore as a vendor for virtual digital sales assistants
Source: Gartner Hype Cycle for Customer Experience Analytics, August 2018
July 2018
Mentioned Kore as a provider of one of the primary types of conversational agent
Source: Contextualizing Virtual Assistants for More Effective Meetings in the Digital Workplace, July 2018
July 2018
Mentioned Kore as a vendor for virtual support agents
Source: Hype Cycle for ICT in India, 2018
July 2018
Mentioned Kore as a vendor for virtual support agents
Source: Hype Cycle for ICT in India, 2018
June 2021
Recognized Kore among 5 most mentioned vendors in conversational AI platform providers’ space due to its scale and commercial success
Source: Competitive Landscape: Conversational AI Platform Providers
February 2021
Profiled in Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants,
Source: Decision Makers’ Guide to Enterprise Intelligent Assistants
February 2021
Positioned as a Leader in 2020 ISG Provider Lens Intelligent Automation – Solutions & Services
Source: 2020 ISG Provider Lens Intelligent Automation – Solutions & Services
July 2020
Featured as a Conversational Platform vendor in Celent’s AI in the UI: Ladders Are Making the Difference Vendor Spectrum
Source: AI in the UI: Ladders Are Making the Difference Vendor Spectrum
June 2020
Featured in Everest Group’s Conversing With AI – Intelligent Virtual Agents (IVA) State of the Market Report
Source: Conversing With AI – Intelligent Virtual Agents (IVA) State of the Market Report
Aug 2018
Mentioned Kore as a vendor for virtual support agents
Source: When Will AI Virtual Support Agents Replace Your IT Service Desk?
Aug 2018
Featured Kore as a vendor for virtual digital sales assistants
Source: Gartner Hype Cycle for Customer Experience Analytics
July 2018
Mentioned Kore as a provider of one of the primary types of conversational agents
Source: Contextualizing Virtual Assistants for More Effective Meetings in the Digital Workplace
July 2018
Mentioned Kore as one of the conversational commerce platforms
Source: Hype Cycle for Digital Commerce
July 2018
Recognized by IDC as one of the 5 Top Innovators in the conversational AI software platform space
Source: IDC Innovators – Conversational AI Software Platforms 2018
June 2018
Positioned in Gartner Market Guide 2018 for conversational platforms
Source: Gartner Market Guide 2018 for Conversational Platforms
May 2018
Mentioned Kore as a chatbot platform for customer service
Source: The Gartner CRM Vendor Guide, 2018
May 2018
Mentioned Kore as a key technology partner for L&T Infotech
Source: Market Guide for AI-Related Consulting and SI Services for Intelligent Automation
Jan 2018
Mentioned Kore as a technology applied
to human-computer interactions
Source: Create More Compelling Immersive Experiences With Artificial Intelligence
Jan 2018
Kore has one of the best NLP engines on the market
Source: HFS Digital One
Nov 2017
Kore is using a master bot pattern in which one bot uses multiple bots in the background to execute the bidding of the user
Source: The Emergent Machine Society
Sep 2017
Mentioned Kore as a chatbot/conversational AI platform
Source: IDC Market Glance
Aug 2017
Kore creates enterprise bot controllers to reduce user confusion from virtual agent conflicts in 2018-2019
Source: Ten Ways AI Will Appear in Your Enterprise – No One Source Can Meet All Your Business Needs
Feb 2017
Kore offers a collaboration/chatbot platform with a bot marketplace of preconfigured bots
Source: Four use Cases for Chatbots in the Enterprise Now
Dec 2017
Several architectures of chatbots talking to chatbots are coming to market, such as the master bot in Kore
Source: Mobile Apps and Their Development
Competitive Landscape: Conversational AI Platform Providers
Conversational AI has emerged as one of the top drivers to deliver enhanced experience to customers, employees and agents, post-pandemic. This Gartner report is a comprehensive view of the competitive landscape for conversational AI platform providers to understand how they differentiate themselves on scale, functionality, and strategic vision to deliver continuous value to customers.
2020 – 2021 Intelligent Virtual Agent Product and Market Report
This DMG Consulting report provides an in-depth analysis of intelligent virtual agent solutions, which should become an elemental part of the strategic direction of contact centers and customer service departments. It examines the IVA market, competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving adoption and innovation.
Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020
This report is a comparative assessment of 16 IVA technology vendors based on a rigorous RFI assessment for the calendar year 2019, interactions with leading IVA technology vendors, analysis of core capabilities, references from clients, and a thorough appraisal of the current trends in the IVA market. It offers a competitive landscape of the IVA technology vendor market, highlights the key IVA technology trends, and maps strengths and areas of improvement for all the covered IVA technology vendors.
Scaling Digital: 25 Stories of Innovation
The third annual edition of the ISG digital case study e-book published by ISG Research features the top 25 case studies of impactful and innovative digital transformations for the calendar year 2019, as chosen by an expert ISG digital research review committee from submissions received from technology and service providers worldwide. ISG evaluated each case study by interviewing the customers involved, assessing the impact of each transformation on the customer’s business, and indexing the evaluation criteria to determine the top 25 case studies.
Natural Language Processing (NLP) Adoption Growth Insights, 2019
This report provides comprehensive insights into NLP technology, as interest is on the rise across many verticals. This report helps software product managers identify the most compelling vertical-specific use cases. The report also covers in detail industry adoption trends, company size adoption trends, adoption trends by respondent role, and geographical adoption trends for NLP technology.
The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019
In Forrester’s evaluation of the emerging market for standalone chatbots for IT operations, Kore figures among the eight most significant providers in the category. The report details Forrester’s findings of how well each vendor scored against 10 criteria and where they stand in relation to each other, including chatbot learning, chatbot automation, architecture and integration, chatbot readiness, development and tooling, deployment and security, bot management, vendor positioning, roadmap, and market approach. Infrastructure and operations (I&O) professionals will find a lot of value in this review in helping them select the right partner for their IT operations chatbot needs.
Gartner 2019 Market Guide for Conversational Platforms
Gartner’s Market Guide for Conversational Platforms offers valuable guidance on how to navigate the evolving virtual assistant technological landscape, which is witnessing rapid changes with each passing day. As virtual assistants have reached peak interest in the enterprise for improving customer experience, the focus shifts to choosing the right partner for your success.
Conversing With AI – Intelligent Virtual Agents (IVA) Market Report 2019
This customized excerpt from Everest Group’s IVA Market Report 2019 uncovers key aspects of Kore’s market adoption, implementation, and business impact. The report summarizes what is unique about Kore’s enterprise-grade virtual assistant platform, and highlights how it enables faster development and deployment of IVAs.
