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Agent Desktop provides an AI-powered hub for agents to manage customer interactions across multiple digital channels, offering real-time help and integrating with virtual assistants for better service.

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    Centralize information access
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    Improve efficiency and productivity
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    Enhance customer experience
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Agent Desktop

Key Features

Unified Workspace

Centralize information access

A single agent desktop lets staff find all customer info and tools in one spot – including 3rd party systems. This makes their work quicker and smarter and improves customer communications dramatically.

AI-Powered Assistance

Improve efficiency 
and productivity

With Contact Center agent desktop agents use one system instead of many, saving time, avoiding mistakes, and answering customer questions faster, which makes the whole process more efficient.

Workforce Optimization

Enhance customer experience

Agents quickly give better, tailored help using all tools and info in one place, making customers happier with faster, more effective solutions and a smoother experience.

Partners Who Can Help

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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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Documentation

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