AI for Service
Leverage Generative AI innovation to empower customers and create differentiated service experiences
Capabilities
AI-driven customer service
AI for Service from Kore.ai differentiates service experiences with GenAI across every interaction.
Leverage human-like self-service, intelligent agent assistance, and continuous operational improvements.
Task automation
Deliver virtual agent support even when your human agents are away
Deploy virtual agents to deliver service that emulates your human agents
Provide contextually-aware, personalized service
Tailor virtual agents for specific engagements
Intelligent support
Connect with your customers on any channel they choose
Route intelligently, aligning each customer to the best resources
Deliver customer interactions to agents with the best skills to help
Offer connected customer journeys for seamless hand offs between channels
Agent assistance
Provide human agents with real-time support and information
Offer context-aware suggestions during interactions
Direct agents with clarity using guided playbooks
Summarize every interaction in seconds
Quality assurance
Evaluate and score 100% of customer interactions
Mine conversations for key topics, intents, and sentiment
Improve interaction behavior with ongoing sentiment analysis
Accelerate human agent development with automated coaching and training
Features
Drive transformative service experiences
Human-like, self-service engagements
An intelligent self-service solution that responds like a real conversation, anticipating needs and understanding context.
Smart, context-aware, real-time agent assistance
Insight-driven agent support that identifies customer needs and enables personalized, empathetic responses.
Dynamic search delivering personalized answers
Understand customer intent, offer conversational search capabilities and individualized results.
Comprehensive evaluation drives service excellence
Unlock valuable insights to sharpen agent skills, boost performance, and elevate customer experiences.
Gain insights to elevate service
Analyze sentiment, conversation topics, and KPIs to assess agent efficiency and drive performance improvement.
Rapid deployment; accelerated time to value
Pre-built, ready-to-deploy, industry-specific virtual assistants and automation tools for banking, retail and healthcare
Why Kore.ai for Service
Allow customers the control to resolve questions and complex issues 24/7 and on their own terms using the power of GenAI.
Provide the option to select the channel or channels of choice according to preference and create seamless customer journeys.
Leverage generative AI to empower human agents with smart suggestions, guided assistance, and contextual insights.
Evaluate and score every conversation, analyze critical KPIs, mine topics, and understand sentiment to improve agent performance.
Proactively reach out to customers for reminders, confirmations, and marketing offers to stay engaged and enhance loyalty.
Measurable business impact
The transformation is reflected in concrete metrics across different stakeholder groups
For Customers
- 25% faster problem resolution, higher CSAT
- 10-15% increase in customer retention
- 30% increase in NPS with personalization
For Agents
- 40% reduction in agent effort
- 60% higher job satisfaction
- 15-25% performance improvement
For Business Leaders
- 30% savings from self-service automation
- 20-30% lower operational costs
- 10-15% improvement in FCR
Empowering next-level service experiences
Learn how companies put generative AI solutions to work to create great customer service.
Leaders in e-commerce
Global e-commerce platform empowers agents and reduces costs
7K
Agents optimized in 10+ languages
25%
Decrease in AHT
$1.5M
Annual Cost Savings
Leaders in Retail Banking
International retail bank uses AI to improve CX
95%
Intent recognition accuracy
75%
Conversations are automated
$97M
Annual Cost Reduction
Leaders in Telecommunications
Telco improves self-service and provides AI-powered assistance for 3K customer service agents.
40%
Improvement to chatbot platform
15%
Reduction in AHT
$3.5M
Cost savings in the first year
Leaders in Telecommunications
Large US-based telco boosts CX for 370M customer interactions annually
20%
Increase in voice automation
50+
Voice self-serve use cases
$140M
Cost savings in first three years
Leaders in Financial services
European financial services firm provides self-service to customers
94%
Automation rate
74%
Reduction in interactions routed to agents
65%
Containment rate
Create differentiated service experiences now
Speak to one of our experts about how you can start seeing value from AI for Service, today.