AI for Service
Leverage Generative AI innovation to empower customers and create differentiated service experiences
Capabilities
AI for Service from Kore.ai differentiates service experiences with GenAI across every interaction.
Leverage human-like self-service, intelligent agent assistance, and continuous operational improvements.
Deliver virtual agent support even when your human agents are away
Connect with your customers on any channel they choose
Provide human agents with real-time support and information
Evaluate and score 100% of customer interactions
Features
An intelligent self-service solution that responds like a real conversation, anticipating needs and understanding context.
Insight-driven agent support that identifies customer needs and enables personalized, empathetic responses.
Understand customer intent, offer conversational search capabilities and individualized results.
Unlock valuable insights to sharpen agent skills, boost performance, and elevate customer experiences.
Analyze sentiment, conversation topics, and KPIs to assess agent efficiency and drive performance improvement.
Pre-built, ready-to-deploy, industry-specific virtual assistants and automation tools for banking, retail and healthcare
Allow customers the control to resolve questions and complex issues 24/7 and on their own terms using the power of GenAI.
The transformation is reflected in concrete metrics across different stakeholder groups
Learn how companies put generative AI solutions to work to create great customer service.
Leaders in e-commerce
Agents optimized in 10+ languages
Decrease in AHT
Annual Cost Savings
Leaders in Retail Banking
Intent recognition accuracy
Conversations are automated
Annual Cost Reduction
Leaders in Telecommunications
Improvement to chatbot platform
Reduction in AHT
Cost savings in the first year
Leaders in Telecommunications
Increase in voice automation
Voice self-serve use cases
Cost savings in first three years
Leaders in Financial services
Automation rate
Reduction in interactions routed to agents
Containment rate
Speak to one of our experts about how you can start seeing value from AI for Service, today.