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Monitor, Assist, and Optimize

Supervisor Desktop allows supervisors to easily watch over and help agents in real time. They can check how agents are doing, ensure top-quality customer service, and manage tasks efficiently. This tool is all about guiding the team and keeping things running smoothly.

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    A single view from a unified workspace
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    Real-time AI-powered support
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    Access customer insights
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Supervisor Desktop

Key Features

Manage queues

Optimize Queue 
Management Efficiency

Supervisors can actively oversee customer chats, manage agent assignments, manage queue lengths, and prioritize urgent issues; ensuring timely responses and enhancing overall support efficiency and customer satisfaction.

Display live interactions

Live chat oversight

View live chats and calls, stepping in when needed. Supervisors can monitor service goals and get alerts about any drop in service quality, helping them act fast to keep customers happy.

Transfer between agents & queues

Transfer for successful workflow

Transferring calls and chats between agents and the right queues makes everything smoother. Get customer issues to the right person faster, saving time and making customers happier so they never have to repeat their story.

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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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