Bring Enterprise Systems and Apps Together

with ready-to-use integrations

Virtual Assistant Integration Framework

for seamless connections between enterprise systems

The average enterprise uses almost 500 apps and systems. They leverage REST & SOAP APIs for integration and use various authentication mechanisms to protect these APIs.

The platform provides a comprehensive integration framework to orchestrate, authenticate, and transport applications with multiple communication protocols or technologies. It eliminates the need to write code. The custom and pre-built integration capabilities significantly reduce virtual assistant development time and cost.

Enterprise Applications

The API integration framework enables integration with systems of record (SOR). It allows assistants to push and pull data and knowledge from commonly used enterprise apps like Salesforce, Zendesk, ServiceNow, and more.

On-Premise Systems

Cloud connector enables integration with enterprise systems that reside behind your firewall. The agent facilitates secure data exchanges between on-premise systems within your intranet and cloud-based infrastructure.

IVR & Agent Software

The platform enables integration with both cloud and traditional IVR systems and leading agent software. So you can deliver more human-like voice and chat customer support, seamlessly transfer conversations to agents, and more.

RPA Integration

The platform has forged a partnership with popular RPA tools like Ui-Path, Automation Anywhere, BluePrism and has tested the integration with the latest version of their platforms. Virtual Assistants built on the Experience Optimization Platform converse with users in natural language and make required API calls with the RPA platforms asynchronously to trigger the RPA jobs.

API Request Chaining

Request chaining is a process that allows you to execute multiple requests together in a single batch. Make API calls to web services to initiate tasks and request data, where every executed request extracts and uses values from the previous request. A request chain consists of API requests and pre and post-processors.

Request Processors

Use pre-built or custom processors to manipulate data collected in a user session before, during, and after an API request is made to a web service.

Manage input parameters and values from session variables before making an API request and access payload response keys from an API request after making a call.

Integrated System Authentication

The platform supports multiple authentication models to validate user identity and access before the assistants can deliver alerts or take actions against integrated systems, including Basic Auth, OAuth v1, OAuth v2, OAuth v2 Password Grant Type, API Key.

Enable one authentication profile across all assistants and tasks for rapid deployment.

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