Product Pricing & Bundles
Buy our AI products individually or create your own unique AI product bundle to fit your exact needs.
Our Plans
Adjust your parameters below to see our prices.
1K Sessions per month
Recommended
ESSENTIAL
Everything you need to get started building an Chatbot for customers or employees.
$60/mo
0.05¢ per session
- ESSENTIAL Includes
- 100 FAQs
- 1000 pages for answers AI
- Past 7 days for analytics
- 30 Days of data retention
- 100 messages per minute
- Full Academy access pass
- Email support
- 30+ Digital Channels
-
Voice Channel
Add-on
-
Advanced RAG
Add-on
Recommended
ADVANCED
Higher limits and more advanced features to make your chatbot do more.
$180/mo
0.15¢ per session
- Everything in ESSENTIAL Plus
- 500 FAQs
- 10,000 pages for answers AI
- Past 30 days for analytics
- 90 Days of data retention
- 200 messages per minute
- 50 Custom KPIs for Analytics
- Bot SDK
- Live chat Support
-
Voice Channel
Add-on
-
Advanced RAG
Add-on
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
Let's Talk
Contact Us
- Everything in ADVANCED Plus
- 10,000 FAQs
- 100,000 pages for answers AI
- Past 90 days for analytics
- 1 year of data retention
- 1,200 messages per minute
- Unlimited Custom KPIs for Analytics
- Advanced RAG Capabilities
- Training Credits
Add-ons, Solutions & Services
Explore some of the available add-ons, solutions & services
Automation AI Add-ons
Consumer Solutions
BankAssist
Employ your virtual banking assistant powered by a domain-specific LLM in just 30days for chat, voice and web.
Call us
Enterprise tier only
RetailAssist
Boost customer satisfaction and empower employees with a ready-to-deploy virtual retail assistant for digital, voice and in-store devices
Call us
Enterprise tier only
HealthAssist
Deliver conversational support for patients, providers, members and employees with our ready-to-deploy virtual healthcare assistant across 40+ channels
Call us
Enterprise tier only
Employee Solutions
HR Assist
Deliver tailored engagement at scale across all employees. Enriching the experience along their journey from recruitment.
Call us
Enterprise tier only
IT Assist
Enable employee self-service and augment Help Desk workflows with Generative AI-Assisted technology to resolve outstanding tickets faster.
Call us
Enterprise tier only
Services
Customer Success
Professional services via vetted partners to help design, configure and setup your system as needed.
For 2.5K Sessions 20 hours included FREE (If paying yearly)
$100 per hour for additional
Frequently asked questions
Everything you need to know about the product and billing.
Kore.ai offers simple usage based pricing at a per session level. One billing session is up to a 15 minute conversation between a user and the AI chatbot. If the interaction ends before 15 minutes, it is still considered one billed session. If a conversation surpasses the 15 minute mark then you will be billed for a session for each 15 min increment thereafter.
Yes, Automation AI gives you a 14 day trial with no credit card needed to get started. We also provide 50,000 AI credits that allow you to fully explore all the generative AI features for both design time and runtime. If you choose to, we also allow you to bring your own API keys to power genAI features.
After the free trial ends, and if you have inputted your credit card information, you will automatically be charged on the plan you have chosen.. If no payment method has been set up, the chatbot will not be available to customers after a small grace period. If you need to reactive an expired trial, please contact us and we’d be happy to help.
Accounts are billed on a monthly or annual basis for the chosen plan. Payment by credit card is accepted for the Essential and Advanced plans. If you are in need of an Enterprise plan or if your company can’t pay by credit card, please contact us.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Yes, you can upgrade or downgrade anything within the Kore.ai’s platform itself. If you wish to upgrade or downgrade to an enterprise account please contact us.
Compare Automation AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
CHANNELS
Digital Channels
Voice (SIP)
Voice (Third-party IVR integration)
Agent Handoffs / CCaaS Integration
Digital - Handoff to XO CCaaS
Voice - Handoff to XO CCaaS
Digital - Handoff to 3rd Party CCaaS
Voice - Handoff to 3rd Party CCaaS (SIP Transfer)
Basic RAG
(Answers)
FAQs & Knowledge Graph
Limited
Limited
Answer Generation from Structured and Unstructured Content
Content Limit
Limited
Limited
Content from Webpages and Files
Content from File Uploads
Extraction and Chunking Strategies (Text)
Retrieval Strategies (Vector, Hybrid)
GenAI Answer Summarization using 3rd party LLM
Advanced RAG
Content from Connectors (Local Directories)
Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.)
Content from Connectors (Cloud File Storage - GDrive, Box etc.)
Extraction of tables and images [Standard]
Auto-sync
Business Rules
Custom Retrieval and Ranking Strategies
Extraction and Chunking Strategies (Rule, Layout aware)
Content Workbench (enrichment, modification etc.)
Enterprise RAG
Extraction of tables, images, charts and graphs [Advanced]
Custom Extraction Pipelines
Answers Cache
Multimedia Content Indexing and Search (Video, audio)
Custom Connectors
Custom Extraction Strategies (Document Annotation Tool)
Connectors support for OnPrem Versions
Role based access control to content
Search Experience (Search bar, boosting, facets)
A/B Testing
Intelligent Virtual Assistant Automation Flows (IVA)
AI-powered Dialog Builder
Data Tables
Multi-lingual Capability
Limited
Limits on Automated Use Cases
Limited
Universal Bots
Intent Discovery Model
Proactive Automated Outbound Notifications
Context Management
Max. Context Size per Conversation
Limited
Limited
Limited
Max. Context Lifetime per Conversation
Limited
Limited
Limited
GenAI Features
Co-pilot Features
LLM powered Runtime
Data Anonymization
GenAI Node and GenAI Prompt Node (Adaptive Dialogs)
GenAI Models
Commercial LLMs (bring your own key)
Kore.ai XO GPT - Data Data Anonymization
Kore.ai XO GPT - Guardrails
Kore.ai XO GPT - Finetuned Models (Contextual Input Rephrasing, Response Rephrasing, Summarization)
Bring Your Own Enterprise LLM
Lifecycle Management
Test and Debug Console
Regression Testing Tools
Import/Export of the App
Versioning
Limited
Limited
Analytics
Interactions History
Answer Analytics
NLP Insights [Intent Analytics]
Task Execution Logs
Automation Analytics
Conversation Flow Analytics
Custom Dashboards
Custom KPIs
limited
Analytics Data
Date Range to View Analytics
Limited
Limited
Data Retention
Limited
Limited
Access to Analytics APIs
Administration
Predefined Roles
Custom Roles
AD Sync
SSO
Cloud Connector
Others
Reusable Content and Environment Variables
Powered by Kore.ai logo on web chat
BotKit - SDK
Rate Limits
Rate Limits
Limited
Limited
Limited
Deployment
Kore.ai Public Cloud
Kore.ai Private Cloud
Customer Cloud or On-premise
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Limited
Limited
Severity 1 Issue - Workaround
Limited
Limited
Limited
Severity 2 Issue - Workaround
Limited
Limited
Limited
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Custom Training Credits
Our Plans
Adjust your parameters below to see our prices.
Recommended
ESSENTIAL
Everything you need to get your agents started interacting with customers.
$29/mo
up-to 30 agents
- ESSENTIAL Includes
- Up TO 30 Agents
- Inbound Voice & Web Chat Channels
- Flows, Queues & Voicemail
- Omni-Channel Agent Console
- Realtime Queue Monitoring
- Full Academy access pass
- Email support
-
Proactive Campaigns
Add-on
-
XO voice Gateway
Add-on
Recommended
ADVANCED
Higher Limits and more advanced features to help your agents do more.
$49/mo
up-to 300 agents
- Everything in ESSENTIAL Plus
- Up to 300 Agents
- 30+ Digital Channels
- Call Back Request & Surveys
- Custom Widgets & Dispositions
- Listen, Watch, Join Conversations
- 50 Custom KPIs for Analytics
- Live chat Support
-
Proactive Campaigns
Add-on
-
XO Voice Gateway
Add-on
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
$79mo
No Limit on agents
Contact Us
- Everything in ADVANCED Plus
- Unlimited Agents
- All Available Channels
- Routing By Intent & Affinity
- Inbound/Outbound Blending
- Call/Screen Recording, Co-Browse
- CRM Sync & Integrations
- Proactive Outbound Campaigns
- Private Cloud Deployment
Add-ons
Explore some of the available add-on services for Automation AI
Expert Service Consultation also available
Professional services via vetted partners to help design, configure and setup your system as needed.
Sign up in app
Variable Pricing
Frequently asked questions
Everything you need to know about the product and billing.
We offer a simple seat based pricing per agent.You can choose to setup your seats as named agents or concurrent agents based on your business needs.
With named agents, each agent gets their own seat and is billed accordingly. This is best for smaller teams that have regular hours of operation and for the lowest cost.Concurrent licenses offer your organization the greatest flexibility. These are based on the maximum number of users who will login simultaneously into the system and are helpful for larger teams and 24/7 operations.
Yes, Contact Center AI give you a full 30 day trial with no credit card needed. We also provide 50,000 AI credits that allow you to fully explore all the generative AI features agents use.
After the free trial ends, and if you have inputted your credit card information, you will automatically be charged on the plan you have chosen.. If no payment method has been set up, the trial will expire and CCaaS functionality will become limited after a small grace period. If you need to reactive an expired trial, please contact us and we’d be happy to help!
Compare Contact Center Plans
Compare the features of each plan and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
Channels & Interaction Middleware Support
XO Interaction Gateway (SIP Connectivity Only, no ASR/TTS)
Limited
Limited
Inbound voice channel
Webchat channel
Other channels (social, messaging ...)
Digital Web click to call / chat / video Gateway Connectivity
Integration to 3rd Party CCaaS
Context travels with the interaction from the Web and other channels
Experience Design
Low Code Flow Builder to Manage Routing & IVR Trees
Event-based Flows (Waiting, Transfer, Out of hours etc)
Support for Queue Voicemail
Callback Request by Customers
Surveys for voice & chat
Skills and Rule Based Routing
Routing and Queues
Intent based Routing, Predictive Routing and affinity based routing
Inbound/Outbound Blending (by same agent)
Agent Console
Omni-channel Console (voice, video, digital, email)
Transfer between Agents & Queues
Response Reminders - Enable response SLAs for agents/customers on demand
Custom Widgets
Canned Responses
System & Custom dispositions for after contact work
Team Collaboration - Agent-to-agent Chat
Call Recording
Screen Recording
Co-browsing
Audio/Video Escalations of Chats
AI Generated Summary (on agent transfer and post conversation end)
GenAI based response rephrasing (on agent transfer and post conversation end)
Supervisor Console
Real Time Queue Monitoring - Queue Length, wait time
Real Time Agent Monitoring - Agent performance, Current Workloads
Real Time Conversation Monitoring - Listen, Watch, Join
Notifications/Email on Service Level Breach
Customer Profile
Customer Profile Management - Basic
Customer Profile Management - Advanced (CRM Sync / Integrations, Cohorts)
Ticketing
Ticketing - Basic [TBD]
Ticketing - Advanced [TBD]
Proactive Campaigns & Outbound
Campaign Management Framework
Voice Campaigns
Digital Campaigns
List Management
Campaigns Dashboard
Analytics
Agentless Dialer
Progressive Dialer
Predictive Dialer
Preview Dialer
AMD (Answering Machine Detection)
3rd party Dialer integrations
Analytics - CCaaS
Reporting (Historical and Real-time)
Dashboard - Supervisor View
Dashboard - Agent's View
APIs
Deployment
Kore.ai Public Cloud
Kore.ai Private Cloud
Customer Cloud or On-premise
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Limited
Limited
Severity 1 Issue - Workaround
Limited
Limited
Limited
Severity 2 Issue - Workaround
Limited
Limited
Limited
Administration
Predefined Roles
Custom Roles
AD Sync
Cloud Connector
SSO
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Bespoke Training Credits
Our Plans
Adjust your parameters below to see our prices.
1000 Sessionsper month
Recommended
ADVANCED
Everything you need to get started building an IVA for customers or employees.
$29/mo
$0.10/Session
- Advanced Includes
- 100 FAQs
- 1000 pages for answers AI
- Past 7 days for analytics
- 30 Days of data retention
- 100 messages per minute
- Full Academy access pass
- Email support
- 30+ Digital Channels
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
$49/mo
Contact Us
- ENTERPRISE Includes
- 500 FAQs
- 10,000 pages for Answer Generation
- Extraction & Chunking Strategies
- Content Workbench & Business Rules
- Custom Connectors, Extraction pipelines, Strategies
- Custom Retrieval & Ranking Strategies
- Search Bar Experience
- A/B Testing
- On-Prem Support
Add-ons
Explore some of the available add-on services for Search AI
Expert Service Consultation also available
Professional services via vetted partners to help design, configure and setup your system as needed.
Sign up in app
Variable Pricing
Frequently asked questions
Everything you need to know about the product and billing.
Search AI free trials are coming soon! For now, please contact us for demos and free trials of Search AI.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Compare Search AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ADVANCED
ENTERPRISE
Channels
Digital
Voice (SIP)
Voice (Third-party IVR integration)
Basic RAG
FAQs & Knowledge Graph
Limited
Limited
Answer Generation from Structured and Unstructured Content
Content Limit
Limited
Limited
Content from Webpages and Files
Content from File Uploads
Extraction and Chunking Strategies (Text)
Retrieval Strategies (Vector, Hybrid)
GenAI Answer Summarization using 3rd party LLM
SearchAssist - Advanced RAG
Content from Connectors (Local Directories)
Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.)
Content from Connectors (Cloud File Storage - GDrive, Box etc.)
Extraction of tables and images [Standard]
Auto-sync
Business Rules
Custom Retrieval and Ranking Strategies
Extraction and Chunking Strategies (Rule, Layout aware)
Content Workbench (enrichment, modification etc.)
SearchAssist - Enterprise RAG
Extraction of tables, images, charts and graphs [Advanced]
Custom Extraction Pipelines
Answers Cache
Multimedia Content Indexing and Search (Video, audio)
Custom Connectors
Custom Extraction Strategies (Document Annotation Tool)
Connectors support for OnPrem Versions
Role based access control to content
Search Experience (Search bar, boosting, facets)
A/B Testing
Lifecycle Management
Test and Debug Console
Regression Testing Tools
Import/Export of the App
Versioning
Limited
Limited
Analytics Data
Date Range to View Analytics
Limited
Limited
Data Retention
Limited
Access to Analytics APIs
Administration
Predefined Roles
Custom Roles
AD Sync
SSO
Cloud Connector
Rate Limits
Rate Limits
Limited
Limited
Deployment
Kore.ai Public Cloud
Kore.ai Private Cloud
Customer Cloud or On-premise
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Severity 1 Issue - Workaround
Limited
Limited
Severity 2 Issue - Workaround
Limited
Limited
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Custom Training Credits
Our Plans
Adjust your parameters below to see our prices.
1000 Sessions per month
Recommended
ADVANCED
Everything you need to get started building an IVA for customers or employees.
$29/mo
$0.10/Session
- ESSENTIAL Includes
- 100 FAQs
- 1000 pages for answers AI
- Past 7 days for analytics
- 30 Days of data retention
- 100 messages per minute
- Full Academy access pass
- Email support
- 30+ Digital Channels
-
Voice Channel
+06¢ / session
Recommended
ENTERPRISE
Everything you need to get started building an IVA for customers or employees.
$49/mo
$0.15/Session
- Everything in ADVANCED Plus
- 500 FAQs
- 10,000 pages for answers AI
- Past 30 days for analytics
- 90 Days of data retention
- 200 messages per minute
- 50 Custom KPIs for Analytics
- Bot SDK
- Live chat Support
-
Voice Channel
+06¢ / session
Add-ons
Explore some of the available add-on services for Contact Center AI
Compare GALE SEARCH Plans
Compare the features of each Automation AI plans and find the one that fits the best
ESSENTIAL
ADVANCED
Channels
Digital
Voice (SIP)
Voice (Third-party IVR integration)
Basic RAG
FAQs & Knowledge Graph
Limited
Limited
Answer Generation from Structured and Unstructured Content
Content Limit
Limited
Content from Webpages and Files
Content from File Uploads
Extraction and Chunking Strategies (Text)
Retrieval Strategies (Vector, Hybrid)
GenAI Answer Summarization using 3rd party LLM
SearchAssist - Advanced RAG
Content from Connectors (Local Directories)
Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.)
Content from Connectors (Cloud File Storage - GDrive, Box etc.)
Extraction of tables and images [Standard]
Auto-sync
Business Rules
Custom Retrieval and Ranking Strategies
Extraction and Chunking Strategies (Rule, Layout aware)
Content Workbench (enrichment, modification etc.)
SearchAssist - Enterprise RAG
Extraction of tables, images, charts and graphs [Advanced]
Custom Extraction Pipelines
Answers Cache
Multimedia Content Indexing and Search (Video, audio)
Custom Connectors
Custom Extraction Strategies (Document Annotation Tool)
Connectors support for OnPrem Versions
Role based access control to content
Search Experience (Search bar, boosting, facets)
A/B Testing
Lifecycle Management
Test and Debug Console
Regression Testing Tools
Import/Export of the App
Versioning
Limited
Limited
Analytics
Interactions History
Answer Analytics
NLP Insights [Intent Analytics]
Task Execution Logs
Automation Analytics
Conversation Flow Analytics
Custom Dashboards
Custom KPIs
Limited
Analytics Data
Date Range to View Analytics
Limited
Data Retention
Limited
Access to Analytics APIs
Administration
Predefined Roles
Custom Roles
AD Sync
SSO
Cloud Connector
Rate Limits
Rate Limits
Limited
Limited
Deployment
Kore.ai Public Cloud
Kore.ai Private Cloud
Customer Cloud or On-premise
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Severity 1 Issue - Workaround
Limited
Limited
Severity 2 Issue - Workaround
Limited
Limited
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Custom Training Credits
Our Plans
Adjust your parameters below to see our prices.
1000 Sessions per month
Recommended
ESSENTIAL
Enterprise features, custom pricing, highest limits designed for enterprise.
$29/mo
$0.10/Session
- ESSENTIAL Includes
- 100 FAQs
- 1000 pages for answers AI
- Past 7 days for analytics
- 30 Days of data retention
- 100 messages per minute
- Full Academy access pass
- Email support
- 30+ Digital Channels
Recommended
ADVANCED
Everything you need to get started building an IVA for customers or employees.
$49/mo
$0.20 /Session
- Everything in ESSENTIAL Plus
- 500 FAQs
- 10,000 pages for answers AI
- Past 30 days for analytics
- 90 Days of data retention
- 200 messages per minute
- 50 Custom KPIs for Analytics
- Bot SDK
- Live chat Support
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
$79mo
Contact Us
- Enterprise Includes
- Next Best Action Recommended
- Generative Answers From FAQs & Documents
- Task Auto Fulfillment
- Real Time Sentiment Analysis
- Real-Time Agent Coaching with Adherence
- Speech Pattern, Utterance Based Coaching
- Guided Playbooks
- Auto-Summarization
- Digital Transcriptions
- PII Redaction
Add-ons
Explore some of the available add-on services for Agent AI
Expert Service Consultation also available
Professional services via vetted partners to help design, configure and setup your system as needed.
Sign up in app
Variable Pricing
Frequently asked questions
Everything you need to know about the product and billing.
Agent AI free trials are coming soon! For now, please contact us for demos and free trials of Agent AI.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Compare Agent AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
IVA Features and Capabilities
IVA features Included in the associated IVA SKU
Channels
Digital Channels
Voice (SIP)
Voice (Third-party IVR integration)
Agent AI Specifc Features and Capabilities
Next best action recommendation
Transcriptions
Genrative Answers from FAQs and Documents
PII Redaction
Realtime Sentiment analysis
Feedback loop for improved suggestions
Auto-summarization
Realtime Metadata Support ( Eg -Agent information)
Task auto fulfillment
Analytics
Basic Insights Dashbaord
API end points to export metrics
Realtime Coaching & Playbooks
Real-time Agent Coaching
Speech based Coaching
Utterance based Coaching
Adherence to Realtime Coaching
Guided Playbooks
Automatic adherence to playbooks
Automation AI to build AI powered chat bots
Compare Plan
Compare Automation AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
CHANNELS
Digital Channels
Voice (SIP)
Voice (Third-party IVR integration)
Agent Handoffs / CCaaS Integration
Digital - Handoff to XO CCaaS
Voice - Handoff to XO CCaaS
Digital - Handoff to 3rd Party CCaaS
Voice - Handoff to 3rd Party CCaaS (SIP Transfer)
Basic RAG
(Answers)
FAQs & Knowledge Graph
Limited
Limited
Answer Generation from Structured and Unstructured Content
Content Limit
Limited
Limited
Content from Webpages and Files
Content from File Uploads
Extraction and Chunking Strategies (Text)
Retrieval Strategies (Vector, Hybrid)
GenAI Answer Summarization using 3rd party LLM
Advanced RAG
Content from Connectors (Local Directories)
Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.)
Content from Connectors (Cloud File Storage - GDrive, Box etc.)
Extraction of tables and images [Standard]
Auto-sync
Business Rules
Custom Retrieval and Ranking Strategies
Extraction and Chunking Strategies (Rule, Layout aware)
Content Workbench (enrichment, modification etc.)
Enterprise RAG
Extraction of tables, images, charts and graphs [Advanced]
Custom Extraction Pipelines
Answers Cache
Multimedia Content Indexing and Search (Video, audio)
Custom Connectors
Custom Extraction Strategies (Document Annotation Tool)
Connectors support for OnPrem Versions
Role based access control to content
Search Experience (Search bar, boosting, facets)
A/B Testing
Intelligent Virtual Assistant Automation Flows (IVA)
AI-powered Dialog Builder
Data Tables
Multi-lingual Capability
Limited
Limits on Automated Use Cases
Limited
Universal Bots
Intent Discovery Model
Proactive Automated Outbound Notifications
Context Management
Max. Context Size per Conversation
Limited
Limited
Limited
Max. Context Lifetime per Conversation
Limited
Limited
Limited
GenAI Features
Co-pilot Features
LLM powered Runtime
Data Anonymization
GenAI Node and GenAI Prompt Node (Adaptive Dialogs)
GenAI Models
Commercial LLMs (bring your own key)
Kore.ai XO GPT - Data Data Anonymization
Kore.ai XO GPT - Guardrails
Kore.ai XO GPT - Finetuned Models (Contextual Input Rephrasing, Response Rephrasing, Summarization)
Bring Your Own Enterprise LLM
Lifecycle Management
Test and Debug Console
Regression Testing Tools
Import/Export of the App
Versioning
Limited
Limited
Analytics
Interactions History
Answer Analytics
NLP Insights [Intent Analytics]
Task Execution Logs
Automation Analytics
Conversation Flow Analytics
Custom Dashboards
Custom KPIs
limited
Analytics Data
Date Range to View Analytics
Limited
Limited
Data Retention
Limited
Limited
Access to Analytics APIs
Administration
Predefined Roles
Custom Roles
AD Sync
SSO
Cloud Connector
Others
Reusable Content and Environment Variables
Powered by Kore.ai logo on web chat
BotKit - SDK
Rate Limits
Rate Limits
Limited
Limited
Limited
Deployment
Kore.ai Public Cloud
Kore.ai Private Cloud
Customer Cloud or On-premise
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Limited
Limited
Severity 1 Issue - Workaround
Limited
Limited
Limited
Severity 2 Issue - Workaround
Limited
Limited
Limited
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Custom Training Credits
How many sessions per month do you need?
Contact Center AI for people and agents to interact with each other
Compare Plan
Compare Contact Center Plans
Compare the features of each plan and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
Channels & Interaction Middleware Support
XO Interaction Gateway (SIP Connectivity Only, no ASR/TTS)
Limited
Limited
Inbound voice channel
Webchat channel
Other channels (social, messaging ...)
Digital Web click to call / chat / video Gateway Connectivity
Integration to 3rd Party CCaaS
Context travels with the interaction from the Web and other channels
Experience Design
Low Code Flow Builder to Manage Routing & IVR Trees
Event-based Flows (Waiting, Transfer, Out of hours etc)
Support for Queue Voicemail
Callback Request by Customers
Surveys for voice & chat
Skills and Rule Based Routing
Routing and Queues
Intent based Routing, Predictive Routing and affinity based routing
Inbound/Outbound Blending (by same agent)
Agent Console
Omni-channel Console (voice, video, digital, email)
Transfer between Agents & Queues
Response Reminders - Enable response SLAs for agents/customers on demand
Custom Widgets
Canned Responses
System & Custom dispositions for after contact work
Team Collaboration - Agent-to-agent Chat
Call Recording
Screen Recording
Co-browsing
Audio/Video Escalations of Chats
AI Generated Summary (on agent transfer and post conversation end)
GenAI based response rephrasing (on agent transfer and post conversation end)
Supervisor Console
Real Time Queue Monitoring - Queue Length, wait time
Real Time Agent Monitoring - Agent performance, Current Workloads
Real Time Conversation Monitoring - Listen, Watch, Join
Notifications/Email on Service Level Breach
Customer Profile
Customer Profile Management - Basic
Customer Profile Management - Advanced (CRM Sync / Integrations, Cohorts)
Ticketing
Ticketing - Basic [TBD]
Ticketing - Advanced [TBD]
Proactive Campaigns & Outbound
Campaign Management Framework
Voice Campaigns
Digital Campaigns
List Management
Campaigns Dashboard
Analytics
Agentless Dialer
Progressive Dialer
Predictive Dialer
Preview Dialer
AMD (Answering Machine Detection)
3rd party Dialer integrations
Analytics - CCaaS
Reporting (Historical and Real-time)
Dashboard - Supervisor View
Dashboard - Agent's View
APIs
Deployment
Kore.ai Public Cloud
Kore.ai Private Cloud
Customer Cloud or On-premise
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Limited
Limited
Severity 1 Issue - Workaround
Limited
Limited
Limited
Severity 2 Issue - Workaround
Limited
Limited
Limited
Administration
Predefined Roles
Custom Roles
AD Sync
Cloud Connector
SSO
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Bespoke Training Credits
How many agents seats do you need?
Search AI for deep search capabilities with indexes and Gen AI
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Compare Search AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ADVANCED
ENTERPRISE
Channels
Digital
Voice (SIP)
Voice (Third-party IVR integration)
Basic RAG
FAQs & Knowledge Graph
Limited
Limited
Answer Generation from Structured and Unstructured Content
Content Limit
Limited
Limited
Content from Webpages and Files
Content from File Uploads
Extraction and Chunking Strategies (Text)
Retrieval Strategies (Vector, Hybrid)
GenAI Answer Summarization using 3rd party LLM
SearchAssist - Advanced RAG
Content from Connectors (Local Directories)
Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.)
Content from Connectors (Cloud File Storage - GDrive, Box etc.)
Extraction of tables and images [Standard]
Auto-sync
Business Rules
Custom Retrieval and Ranking Strategies
Extraction and Chunking Strategies (Rule, Layout aware)
Content Workbench (enrichment, modification etc.)
SearchAssist - Enterprise RAG
Extraction of tables, images, charts and graphs [Advanced]
Custom Extraction Pipelines
Answers Cache
Multimedia Content Indexing and Search (Video, audio)
Custom Connectors
Custom Extraction Strategies (Document Annotation Tool)
Connectors support for OnPrem Versions
Role based access control to content
Search Experience (Search bar, boosting, facets)
A/B Testing
Lifecycle Management
Test and Debug Console
Regression Testing Tools
Import/Export of the App
Versioning
Limited
Limited
Analytics Data
Date Range to View Analytics
Limited
Limited
Data Retention
Limited
Access to Analytics APIs
Administration
Predefined Roles
Custom Roles
AD Sync
SSO
Cloud Connector
Rate Limits
Rate Limits
Limited
Limited
Deployment
Kore.ai Public Cloud
Kore.ai Private Cloud
Customer Cloud or On-premise
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Severity 1 Issue - Workaround
Limited
Limited
Severity 2 Issue - Workaround
Limited
Limited
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Custom Training Credits
Agent AI to assist agents with a virutal AI helper
Compare Plan
Compare Agent AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
IVA Features and Capabilities
IVA features Included in the associated IVA SKU
Channels
Digital Channels
Voice (SIP)
Voice (Third-party IVR integration)
Agent AI Specifc Features and Capabilities
Next best action recommendation
Transcriptions
Genrative Answers from FAQs and Documents
PII Redaction
Realtime Sentiment analysis
Feedback loop for improved suggestions
Auto-summarization
Realtime Metadata Support ( Eg -Agent information)
Task auto fulfillment
Analytics
Basic Insights Dashbaord
API end points to export metrics
Realtime Coaching & Playbooks
Real-time Agent Coaching
Speech based Coaching
Utterance based Coaching
Adherence to Realtime Coaching
Guided Playbooks
Automatic adherence to playbooks
Intellegent Virtual Assistant
1000 Sessions
Contact Center
10 Agents
Start with Free Trial
Contact Us
Frequently asked questions
Everything you need to know about the product and billing.
Kore.ai offers simple usage based pricing at a per session level.
One billing session is up to a 15 minute conversation between a user and the AI chatbot. If the interaction ends before 15 minutes, it is still considered one billed session. If a conversation surpasses the 15 minute mark then you will be billed for a session for each 15 min increment thereafter.
Yes, Automation AI gives you a 14 day trial with no credit card needed to get started. We also provide 50,000 AI credits that allow you to fully explore all the generative AI features for both design time and runtime. If you choose to, we also allow you to bring your own API keys to power genAI features.
After the free trial ends, and if you have inputted your credit card information, you will automatically be charged on the plan you have chosen.. If no payment method has been set up, the chatbot will not be available to customers after a small grace period. If you need to reactive an expired trial, please contact us and we’d be happy to help.
Accounts are billed on a monthly or annual basis for the chosen plan. Payment by credit card is accepted for the Essential and Advanced plans. If you are in need of an Enterprise plan or if your company can’t pay by credit card, please contact us.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Yes, you can upgrade or downgrade anything within the Kore.ai’s platform itself. If you wish to upgrade or downgrade to an enterprise account please contact us.
We offer a simple seat based pricing per agent.
You can choose to setup your seats as named agents or concurrent agents based on your business needs.
With named agents, each agent gets their own seat and is billed accordingly. This is best for smaller teams that have regular hours of operation and for the lowest cost.
Concurrent licenses offer your organization the greatest flexibility. These are based on the maximum number of users who will login simultaneously into the system and are helpful for larger teams and 24/7 operations.
Yes, Contact Center AI give you a full 30 day trial with no credit card needed. We also provide 50,000 AI credits that allow you to fully explore all the generative AI features agents use.
After the free trial ends, and if you have inputted your credit card information, you will automatically be charged on the plan you have chosen.. If no payment method has been set up, the trial will expire and CCaaS functionality will become limited after a small grace period. If you need to reactive an expired trial, please contact us and we’d be happy to help!
Search AI free trials are coming soon! For now, please contact us for demos and free trials of Search AI.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Agent AI free trials are coming soon! For now, please contact us for demos and free trials of Agent AI.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Kore.ai’s platform’s features and complex interoperability between products prevent us from mixing essential and advanced plans with enterprise plans. If you require an enterprise plan for a product, all other products must also be in the enterprise plan.
Please contact us if this is the case and our sales team will be happy to help construct a perfect enterprise plan that fits your budget and needs.
Still have questions?
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