AI-Native Conversational Commerce Assistant
Engage shoppers with an omnichannel, next generation experience that goes beyond the digital space and into brick-and-mortar stores to meet on-demand needs anytime.
Having a personalized shopping associate empowers consumers with everything they need to find the perfect product and purchase it easily – all while giving your store associates a digital co-worker that can help them provide excellent customer service on day zero.
Automation helps your associates to focus on the shopping experience by taking care of up to 75% of repetitive retail workflows – from simple questions to complex multi-turn conversations.
Personalization at Scale
A personalized shopping assistant helps your consumers with placing/tracking orders, checking product availability, pricing and promotions, coupons for abandoned carts, and provides immediate help 24x7x365 – all while enhancing customer loyalty with each interaction.
Order Fulfilment
Support shoppers with a Digital Associate that can assist with all aspects of order fulfillment. Customers can search for a new product, order a product, track order status or even initiate a curbside pickup from the channel of their choice without the need for an agent.
Omnichannel Experiences
Offer a customer service experience that moves seamlessly across online messaging channels and continues in-store. A conversation that starts online can smoothly transition to a virtual or in-store associate, who will have detailed familiarity and context of the shopper’s journey.
Time-to-Value
Our RetailAssist solution is a no-code platform, making configuration and deployment effortless. Select the most suitable workflows, integrations, customer segments–or any other customization option you need–and start experiencing a remarkably fast time to market!
Recognized globally by leading technology and industry analysts.
Pre-integrated with industry leading customer 360 data platforms and with integrations into most native Retail backend systems.
Automate up to 75% of Consumer and Employee retail-focused use cases.
We choose Kore.ai because it has established itself as a world-class conversational AI platform. Its sophisticated NLP engine and ability to roll out to various channels quickly have been key factors in our success and the retail vertical solutions offered by Kore.ai have allowed us to bring a personalized experience to both our consumers and consultants. The speed at which we were able to move to market is a testament to the value of the Kore.ai platform.
– Venkat Gopalan, Chief Digital and Technology Officer at Belcorp
Domain trained, ready to deploy, and highly customizable solutions for the retail industry customers, employees and contact centers
See how AI powered retail solutions can improve customer and employee experience
