Every Enterprise is unique and complex, requiring a customized solution rather than an off-the-shelf “bot in a box”. Our range of professional services enables organizations to harness the true potential of conversational AI to deliver personalized “natural” user experiences across multiple channels and applications while ensuring low total cost of ownership and faster time to market.
Kore.ai Enterprise Services
Our end to end project implementation services includes conversational bot Design, development & configuration to optimize your business outcomes with no disruptionsWe help you implement an enterprise-ready Conversational AI program from the ground up
Chatbot Services Crafted for Enterprise Needs
Our Approach
Project Preparation
Discovery Meetings to determine business objectives, project scope, team member roles & responsibilities, organizational readiness, high-level use case definitions.
Solution Design
Design Phase has a series of Customer meetings: Project Kick-Off – with the larger team to communicate project goals, methodology, project scope & timeline. Define Requirements for High Priority Use Cases – Define High-Level Steps the BOT is expected to Perform, Acceptance Criteria, Data Entities, Dependencies, Assumptions and a Happy Path Conversation.
Solution Build
The team develops Bot Tasks, and create backend application integrations & authorizations in bot tasks. They conduct Unit testing of bot tasks and integration testing of overall bot conversation and multi-task run. The NLP & ML analysts continuously train and test the BOT for conversational AI excellence.
Solution Finalization
The team plans and conducts Key User Training and Execute UAT Cycle The development team provides fixes to the bugs reported in an expeditious way thus continually supporting the user’s doing the UAT. Once the UAT is completed, the exit criteria are met and the client provides the sign-off and the Go ahead, the Bot is released into the production environment
Go Live & Support
Kore.ai provides continued support during the Go Live phase to resolve new service requests.
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