HealthAssist
Deliver conversational support for patients, providers, members, and employees with our ready-to-deploy virtual healthcare assistant across 40+ channels.
HealthAssist
Improve Healthcare Experiences, One Interaction at a Time
CX Use Cases
Spend More Time in Patient and Member Care
Automate repeatable, patient-facing interactions including appointment management, symptom checking, and revenue cycle stages.
- Reduce Operational Costs: Automate customer touchpoints through digital and voice automation.
- Automate Revenue Cycle Stages: Streamline patient access to relevant information to expedite the entire revenue cycle.
SX Use Cases
Contextual Human-like Responses
Engage patients and members with exceptionally natural conversational responses. Control and customize the answer retrieval process to handle sophisticated scenarios.
- Optimize LLM performance: with complete control over parameter configuration
- Serve All customers: Use diverse prompt templates for multilingual and personalized answers
- Reduce query latency: and associated costs with advanced caching mechanisms
AX Use Cases
Contact Center Management
Improve satisfaction rates by providing patients, caregivers, and members instant access to the information they need.
- 24×7 Support on Digital and Voice: Available on 40+ channels and in 100+ languages to ensure your patients have support whenever they need it.
- Boost Agent Efficiency: Enable agents to spend more time with customers by automating workflows and providing contextual insights in real-time.
More on HealthAssist
Intelligent Virtual Healthcare Assistants
Integrations
Delivering Worldwide
Kore AI helps Customer Experience (CX) teams looking to automate self-service, provide faster transactions, and enable personalized experiences; Employee Experience (EX) teams looking to provide 24/7 help desk support, onboarding guidance and knowledge management.
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Companies served
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M+
Consumers served
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M
Employees optimized
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B+
Interactions Optimized Yearly
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%
Higher automation rates
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Shorter customer wait times
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%
Self-service containment
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Increase in CSAT
Kore.ai Named a Leader in The Forrester Wave™ for 2024
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