XO Platform
BankAssist
RetailAssist
SearchAssist
HealthAssist
IT Assist
HR Assist
AgentAssistSimplified Knowledge Search, Better Productivity
Boost employees’ productivity and effectiveness with an AI-powered search and information discovery platform. Help them find what they need within the systems they already use.
Provide your employees the information and answers they need with an intelligent knowledge search assistant, and offer self-serve options while personalizing their experience. Deliver relevant information to save their time and make them super productive.
Federated Search
Bring relevant information
from all content sources within your organization
SearchAssist helps you with an AI-powered 360-degree search that retrieves information from many different content sources and locations across your organization. Provide unified information discovery by bringing together all your content sources like shared repositories, emails, forums, intranet portals, help centers, and collaboration spaces to name a few.
Recommendations
Increase Engagement
with relevant recommendations
SearchAssist with its deep learning capabilities, proactively presents personalized and contextual recommendations based on industry best practices or similar users’ behavior. Every query and user action tells you what a customer wants. This helps you serve relevant product or content results, and tailored product and content recommendations, that they’ll use for decision making.
Comprehensive
Provide Comprehensive Results
with an expanded view
As SearchAssist taps into all content sources to retrieve relevant search results, it presents a brief version as well as an expanded version of the results. Users can click “Show all” to get an expanded view of the results.
Self-Serve
Conversational Interface
to find enterprise common knowledge
SearchAssist comes with superior conversational AI and cognitive search capabilities. It understands the user’s intent as articulated in natural language and helps employees by smartly matching their questions with existing HR, IT, Legal, or Travel articles. It provides relevant search results and offers proactive recommendations.
Workflows
Simplify and Expedite Process
using predefined workflows
Predefined customizable workflows allow you to take full charge of the process. It saves time and effort in defining or building a workflow.
Workflows for an approval process, setting users’ roles and responsibilities, knowledge versioning, FAQ review, and approval, to name a few are predefined and customizable so that you can simplify and expedite overall processes.
Analytics
Improve employee experience
using actionable analytics
Search Analytics are intelligent insights about all kinds of correlated data on searches and users’ behavior. Near realtime analytics makes it easier to identify search patterns and surface or push relevant information higher up during peak hours or offer it per user preferences.
Prebuilt Connectors
that works with almost everything!
SearchAssist AI capabilities complement your knowledge management system (KMS), so you can offer relevant, more connected experiences without overhauling your tech stack. Building a new connector is very easy with APIs provided.
Benefits with SearchAssist
0
%
Containment rate
0
%
Higher Engagement
0
%
Improved NPS
*Based on Kore.ai implementation/experiments
Industries
that benefit with SearchAssist
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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