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SearchAssist
Design search experience like never before – Rich, Relevant, and Personalized.
Designing an intuitive search experience need not be complex. SearchAssist makes it super easy for citizen developers and non-coders to design a delightful end user experience. Using a simple Do-It-Yourself workbench, you can now configure and customize user experience, interface as well as search results.
Manage Experience
Configure how the search interface should look, including its style and behavior. Customize the result templates as well as how you want to interact with your users. With a bunch of customization options at your disposal, manage the overall search experience at zero coding or dependency on IT.
SearchAssist allows you to customize the search user interface and define how it interacts with the user.
Define end-user search experience, whether top-down or bottom-up or embedded within the assistant. Customize display icon, search box, widgets showing result information, live results, full-page results, etc.
Make your search box interactive. You can define how your search box should interact with your users.
Define greeting messages, show search options with previous queries, customize responses per your brand guidelines, define follow-up interactions to guide users, auto-complete, query suggestions, typo correction, and much more.
SearchAssist lets you to customize the search result using templates and the way in which the results should be displayed to the user so that they always see the results in a more meaningful way.
Customize result templates based on conversational search, live search, result groups, filters, etc Customize the number of results to be displayed and result style as in grid, carousel, list, text and more.
Define Experience
Creating an extraordinary search experience can lead to better customer engagement and acquisition as search is probably one of the first and very important engagement points for your visitors. Create a superior experience during the search query and provide comprehensive yet easy to comprehend personalized and contextual results.
Interface
In most cases search and chat interfaces operate in silos. They have no context of the user’s behavior or preferences. As a result, they provide incomplete or irrelevant information.
SearchAssist provides a unified interface whether users ask questions or search for information. SearchAssist understands context, users’ behavior, preferences, and intent in natural language while providing an assisted search experience or query resolution in a single window.
Federated Search
SearchAssist’s AI-powered search taps information from multiple different content sources and locations, contextually. It scans multiple content sources including FAQs, web pages, documents, and actionable intents from the bot.
Making your search results more relevant and meaningful is super easy in SearchAssist. It provides several configurable parameters to help you define how the results should appear to the user. Configure the importance of certain fields, enable synonyms and stop words to pick up relevant words or ignore certain words, or enable facets to use fields as filters, more to define how your results should be displayed.
Personalization
SearchAssist lets you set business rules allowing you to personalize and fine-tune the search results based on contexts. Rules can be set based on user context, search context, page context, or a combination of multiple contexts. Rules define the promotion or filtering of a set of results. Use personalization rules to boost, hide or filter results.
Ranking
To improve the search result relevance, the SearchAssist application allows you to fine-tune the search results using results ranking. You can hide, boost, pin or lower the results. It lets you preview and adjust the search results to your satisfaction.
Proactive
Based on user behavior, preferences, and context, SearchAssist proactively engages with the user through an Avatar that pops out on the web or mobile channel. If a user is lingering on a pricing page for longer than expected, SearchAssist avatar can prompt users with contextual information and call-to-action.
Recommendations
Based on user preferences and mass behavior, SearchAssist can help you offer helpful recommendations. This helps users in their decision-making process and also improves engagement with your brand.
Recommendations on a shopping website suggesting relevant products or offering consultations on a SaaS products website can help build good user engagement.
Omnichannel
SearchAssist provides an optimal search experience on web and mobile channels. The information displayed on both big and handheld devices is auto-adjusted based on the interface. It provides optimal results with an option to explore further.
Digital UX
SearchAssist takes the search experience to a whole new level by providing interactive and intuitive digital UX that presents or collects information using rich UI elements like input forms, widgets, information panels, and carousels making it interesting and engaging.
Agent Transfer
SearchAssist comes with the out-of-box capability to enable contextual agent hand-off without leaving the search interface. The agents get the full context of the conversation to serve the user better.
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