Personalized Conversational Search
Provide intelligent, contextual, and personalized search experience in every interaction across your web and mobile channels.
Intelligent Search Begins Here…
Conversational search assistant that makes your search natural!
Traditionally, search is monotonous. It lacks contextual understanding and personalization and the experience stops at the discovery stage. There’s no context on follow-up actions, inquiries, or agent transfer.
SearchAssist is an intelligent conversational search assistant that discovers user intent from natural human chat or voice utterances and returns contextual and personalized search results through a virtual assistant or a traditional search bar on the web or mobile channels.
Cognitive Search for Every Use Case
helping businesses deliver relevant & personalized experiences
SearchAssist Helps You Achieve
23%
Reduced Service Tickets
18%
Improved Employee Productivity
15%
Lesser Cart Abandonment
20%
Improved Customer Engagement
*Based on Kore.ai research
Eliminate User Confusion
through a unified search & chat interface
Search and virtual assistants, when they operate in silos, resulting in a subpar experience. Users are either confused or frustrated as they often get incomplete or irrelevant information because the context is not shared between the two channels. .
SearchAssist offers a unique search experience as users can ask questions or search for information through natural language dialogs. It understands the user context, behavior, preferences, and intent and resolves the queries through a unified interface.
Deliver Contextual Results
that enrich the search experience with the most relevant information
SearchAssist goes beyond traditional keyword-based search by combining search context, personal preferences, and search phrases to bring the most relevant search results. With its deep learning and self-optimizing AI capabilities, it continuously learns and delivers an improved search experience.
Increase Cart Value
with useful recommendations
SearchAssist constantly monitors user’s behavior on the website and using its deep learning capabilities, proactively presents personalized and contextual recommendations to help discover relevant products or additional results that help in better decision making.
Offer Personalized Results
using the power of AI and custom rules
SearchAssist lets you personalize the results for your users. With intuitive UI, you can set rules to define how search results should be presented. This includes boosting or filtration of search results, experimentation on the search results, and more.
Refine Result Relevancy
with configurable no-code interface
SearchAssist lets you refine your results to make them more relevant. It provides you with over 50 configurable parameters with default values to customize the display of search results without involving IT resources or writing a single line of code. These include personalization, boosting or filtration of search results, experimentation on the search results, and more.
Our Differentiated Technology
that enables unique user experiences
SearchAssist is built on Kore.ai experience optimization platform that brings differentiated technology to empower conversational search, build AI power knowledge engine, offer contextual and comprehensive results, define workflows and more, all through an intuitive configurable workbench.
AI-First SearchAssist Platform
empowering powerful search capabilities
Built for business and non-IT users, the SearchAssist brings everything you need to create and deliver a personalized, contextual, AI-powered search experience for your users. Built on a strong AI-first foundation, SearchAssist provides you with an intuitive and easy-to-use interface to customize search experiences.
