XO11: Experience Optimization

Put intelligent virtual assistants to work, optimize the ability to search and find answers, hand off to human agents seamlessly, and cost-efficiently manage a contact center or help desk.

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XO Automation

Create AI-Powered Virtual Assistants

XO Automation is a business-user-friendly Intelligent Virtual Assistant (IVA) builder that creates personalized experiences for your customers and employees. Our generative AI-powered platform has an easy-to-use interface that enables you to get IVAs running quickly in days or weeks, not months.

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Gen AI Node

Move beyond scripted flows and create autonomous dialogs for customer conversations using generative AI.

XO GPT

Provide fine-tuned models customized for customer experience conversational use cases.

Conversation Design Studio

More than 400+ pre-built templates and reusable components help users build IVAs without writing any code.

Responsible AI Safeguards

The Kore.ai Platform is governed by guardrails that provide controls over privacy, safety, and appropriateness.

Contact Center

Build an AI-First Contact Center

Contact Center AI improves customer service by seamlessly connecting customers to the right resource with the correct information, ensuring personalized and efficient experiences every time.

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Seamless Omnichannel

Connect customers to support across multiple channels – voice, email, chat, social media – to ensure integrated service experiences regardless of how they reach out to your business.

AI-based Routing

Intelligent routing matches customers with the best agents based on customer intent and profile, and agent skills – ensuring prompt, expert service to improve response times and enhancing overall satisfaction.

Configurable Agent Desktop

Agent desktop offers a highly configurable, easy to use, intelligent hub that allows agents to efficiently manage customer interactions across channels with access to all necessary tools in one streamlined interface.

Outbound Campaigns

Engage customers with proactive, personalized outreach using data-driven insights to design scalable campaigns to achieve your marketing goals and generate qualified leads.

Agent AI

Assist Agents, Delight Customers

Agent AI uses generative AI models to automate workflows, provide real-time advice, and offer dynamic agent guidance to improve customer satisfaction and increase revenue.

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Task Automation

Streamline workflows, accelerate query resolution, and simplify customer interactions by automating responses to ensure fast, accurate, and efficient one-click answers.

Next-best Action

Provide agents with suggested responses by analyzing the current conversation, customer profile, and preferences, enabling tailored interactions that enhance satisfaction and deliver personalized experiences.

Real-time Guidance

Provide agents with AI-powered playbooks for more consistent and compliant interactions that accelerate ramp time and improve agent confidence and performance.

Coach in Real Time

Offer immediate, context-specific coaching based on customer conversations and speech patterns to boost agent confidence, promote continuous learning, and improve customer satisfaction.

Search AI

Get Relevant, Accurate Answers, Quickly

Search AI understands customer and employee questions and instantly provides accurate answers using your business content and data.

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Extraction

Consolidate all knowledge trapped within your company documents, websites, database, and more into a unified source of truth.

Retrieval

Get complete flexibility to configure retrievers and chunk relevance.

Generation

Ask questions and get answers conversationally by seamlessly integrating any Language Model.

Role Based Access Control (RBAC)

RBAC enables both personalized information and data restrictions based on the user profile, team and location.

XO Platform Services

Features

XO is cloud and language model agnostic and integrates with the technology and applications you choose to provide platform management services you require.

Integrations

Enhance efficiency and collaboration

Easily integrate and transfer data across diverse applications and systems with custom and pre-built connectors within the XO Platform.

Insights AI

Use real-time data to optimize performance

XO’s Analytics & Insights tools provide detailed dashboards to analyze real-time data generated by the virtual assistant during interactions.

Omnichannel

45+ voice and digital channels

Natively support enterprise and social messaging apps with pre-built integrations to MS Teams, Slack, WhatsApp, as well as SMS and email.

Multilingual

Engage customers in 135+ languages

Train your virtual assistant in one language and our auto-language detection and auto-translation handles the rest.

Life Cycle Management

Ensure outstanding experiences every time

End-to-end bot life cycle management tools to design, build, train, test, deploy and maintain.

Security and Compliance

Enterprise-grade security and compliance

Provide top-tier security, employing highly secure protocols and enterprise-level encryption to safeguard against vulnerabilities.

Scalability and Flexibility

Enterprise-grade scalability potential

Create AI solutions that are not just powerful but also scalable.

Deployment

Tailored deployment solutions

Versatile, enterprise-grade deployment options, ensuring performance, security, and scalability that align with your unique requirements.

Integrations

Integrations with XO

You can either leverage pre-built integrations or create custom ones to connect with your systems of record or proprietary enterprise applications.

Seamlessly coordinate single or multiple APIs across your workflows, enabling the rapid development of AI Agents and customer experiences at scale.

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Customers and Analysts

We’ve helped hundreds of global companies

Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.

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Security & Compliance

Stay safe knowing you’re fully secure and compliant with Kore.ai

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PCI

GDPR

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Partners Who Can Help

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Kore.ai Named a Leader in The Forrester Wave™ for 2024

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Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.

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XO11: Experience Optimization

Put intelligent virtual assistants to work, optimize the ability to search and find answers, hand off to human agents seamlessly, and cost-efficiently manage a contact center or help desk.

Trusted by

Delivering Worldwide

Create AI-Powered Virtual Assistants

Gen AI Node

XO GPT

Conversation Design Studio

Responsible AI Safeguards

Build an AI-First Contact Center

Seamless Omnichannel

AI-based Routing

Configurable Agent Desktop

Outbound Campaigns

Assist Agents, Delight Customers

Task Automation

Next-best Action

Real-time Guidance

Coach in Real Time

Get Relevant, Accurate Answers, Quickly

Extraction

Retrieval

Generation

Role Based Access Control (RBAC)

Features

Enhance efficiency and collaboration

Use real-time data to optimize performance

45+ voice and digital channels

Engage customers in 135+ languages

Ensure outstanding experiences every time

Enterprise-grade security and compliance

Enterprise-grade scalability potential

Tailored deployment solutions

Integrations with XO

We’ve helped hundreds of global companies

Manager

Future-Oriented Low-Code Multi-Channel Bot Development Platform

Naveen K

The most convenient Conversational AI platform with low-code capabilities

Kore.Ai Continues To Deliver, Support And Service The Absolute Best Solution For Anyone.

Stay safe knowing you’re fully secure and compliant with Kore.ai

Partners Who Can Help

Kore.ai Named a Leader in The Forrester Wave™ for 2024

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