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Customer Success Stories

Since 2014, we’ve been working with global 2000 industry leading companies helping them transform their customer, employee and agent experiences. Using Kore.ai technology platform and solutions, our customers have built virtual assistants to improve various business operations.
Read or download these success stories to know how they have used conversational AI technology to address their problems and gain business benefits.

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Auto Insurance Major from North America Deploys Virtual Assistant that Handles 50% of Informational and Payments Queries

Download the case study and learn how this insurer not only automated routine queries for its customers, but also scaled up during the pandemic to provide vital informationRead More »
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Multinational Banking Leader Deploys AI-Powered Smart Call Deflection to Unclog its Contact Centers, Achieves 70% Reduction in Call Waiting Time

Download the case study and learn how a multinational bank deployed a smart call-deflection system for routine customer transactionsRead More »
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Global Banking Leader Deploys Virtual Assistants to Serve Millions of Credit Card Customers via Partners and Achieves 90% Call Containment Rate

Read the case study to find out how the bank was able to provide partner companies with call resolution by deploying conversational AIRead More »
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Canadian Multinational Energy Distribution Company Reduces Response Time to 7 Seconds Through AI-Powered HR Virtual Assistant

Read the case study and learn how the energy distribution firm was able to address HR queries of 15,000 employees with a simple FAQ botRead More »
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Global Data Management Company Resolves 40% HR Queries with AI-powered Virtual Assistant

Download the case study and learn how a data management company scaled its support functions with HR bot, procurement bot and a universal botRead More »
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German multinational bank deploys IT support virtual assistant to increase containment from 23% to 40%

Download the case study and learn how this multinational bank automated IT support queries and brought down the call abandonment rate to 0%Read More »
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