XO Automation is a business user-friendly Intelligent Virtual Assistant (IVA) builder that creates personalized experiences for your customers and employees. Our generative AI-powered platform has an easy-to-use interface that enables you to get IVAs running quickly in days or weeks, not months.
IVA Generative AI Framework
Generative AI Framework enables you to infuse empathy and relevance into conversations and provides real-time guidance when building conversation flows.
XO GPT
XO GPT provides fine-tuned models customized for customer experience conversational use cases. This enables more human-like conversations through paraphrasing, summarization, and understanding true user intents.
Conversation Design Studio
Conversation Design Studio allows business users to visually map out conversation flows with a drag-and-drop interface. More than 400 pre-built templates and reusable components help users build IVAs without writing any code.
Responsible AI Safeguards
Responsible AI Safeguards govern the Kore.ai Platform and protects your brand by providing controls over privacy, safety, and appropriateness with generative AI.
Guard personally identifiable information through anonymization.
Preserve your brand image by filtering for bias, toxicity, and inappropriate topics.
Understand model performance with monitoring and testing, including coherence, relevance, and consistency.
Conversation Intelligence
Conversation Intelligence unlocks actionable insights from customer conversations using multi-model orchestration.
Maintain natural dialog flow for your customers by precisely identifying user intents using both LLMs leveraging XO GPT and traditional ML models.
Enhance responses by combining LLM general knowledge with domain-specific information with empathy and context.
Interact with customers and employees around the globe with more than 100+ languages supported.
Answers AI
Answers AI scrapes your company data, documents, content managment system (CMS), and websites to make specific information easy to find for your customers and employees through a conversational interface.
Consolidate company assets and build a comprehensive data warehouse that users can conversationally interact with simply and securely.
Tailor responses using your company assets by leveraging advanced Retrieval Augmented Generation (RAG).
Ensure safe response generation with customizable safeguards.
XO Automation
Our category leading platform has an easy to use interface that enables you to get IVAs up running quickly in days or weeks, not months. Here are some more features:
Customers and Analysts
Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.
HR Digital Enablement
Energy
Lead Architect
Commercial Services Lead
Healthcare
