Small Businesses can put AI to work using our new XO Express
Active Prompting with Chain-of-Thought for Large Language Models
The Five Levels Of AI Agents
Exploring the Purpose, Power & Potential of Small Language Models (SLMs)
Teaching LLMs to say "I don't know"
In the news: Kore.ai Named a Leader in the Forrester Wave™
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Enterprise Small Business
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Remove operational bottlenecks and create substantial cost savings

Utilize Intelligent Virtual Assistants and contact center automation to streamline supply chain and manufacturing processes for customers and employees.

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Manufacturing
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Order Tracking and Customer Support
Address critical customer inquiries and assist in tracking their orders to improve CSAT scores.
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Centralize Internal Communications
Create a centralized solution between vendors, customers, and employees to reduce complex workflows.
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Instant FAQs with Your Own Data
Leverage your own internal documentation to address critical customer and employee FAQs.
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Consistent Live Agent Experiences
Ensure timely 1:1 live agent support is available if the need arises on all digital and voice channels.
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AI-Native Contact Center
Deploy a next-generation contact center solution that focuses on intelligent routing, pre-configured integrations, and intuitive agent management capabilities.
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Transform Agents with Intelligent Coaching
Provide your contact center agents with real-time improvement tips and next-best actions to accelerate their development.

Resources from Customers, the Industry, and Us

RetailAssist Solution Brief

How to Create Delightful CX Experiences with AI

Discover how you can create intuitive, impactful experiences for your customers in this report.

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Rethink Your Agent Support Strategy

Rethink Your Agent Support Strategy!

This report reveals the stark contrast between agent expectations and the reality within the contact center landscape.

Check Out the report
Blog Enable Your Workforce

Engage with Your IT Workforce

Learn how you can enable your employees by streamlining IT processes and inquiries.

Read the Whitepaper

Customers and Analysts

We’ve helped hundreds of global companies

Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.

Customer Case Studies
Analyst Recognition
Gartner peer insights

Service Project Manager

Great Choice For Chatbot Platform

The usability of the platform is great. Most business users can very easily develop and maintain most use-cases while the platform still supports very complex workflows. The training resources and documentation are comprehensive and easy to navigate. the NLP engine is robust and can be trained efficiently using varied approaches. Finally, the interaction context can be leveraged to customize the user experience. Voice capabilities rated as NA as we are not using them.

Project and Portfolio Management

Manufacturing

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Gartner peer insights
Strong Conversational AI Platform With Great Out Of The Box Capabilities

In our organisation, we are using the VA platform. It a very strong product with many out of the box capabilities and great UX.

Information Technology

Manufacturing

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Gartner peer insights

Principal Product Manager

Support Bot is Helping Save 100’s of Support Hours per Quarter

We’ve been able to drive significant business value since deploying our Kore.ai built employee support Slack bot. Using the bot, we are saving hundreds of support hours per quarter across multiple business areas (IT, Finance and HR).

Product Management/Marketing

Media

Gartner peer insights

Program Manager

KORE Chatbot Is A Great Product And Is On A Runway For A High Flight

At our customer we went live with HR and IT BOT. Usage has increased over a period of time which is a good sign for user adoption and system efficiency.

Customer Service and Support

Project and Portfolio Management

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Enbridge Logo

Stacy Pelletier

Excellent experience implementing our HR virtual assistant

We had an excellent experience implementing our HR virtual assistant with Kore.ai. With HR Assist, Enbridge achieved 90% efficiency by automating routine tasks and improved its response times by 2.5x. The virtual assistant handles 900+ complex queries every month with zero human intervention.

HR Digital Enablement

Energy

Gartner peer insights

Digital Experience Manager

An AI Solution For Any Size Financial Institution!

Kore worked with us to be able to utilize this product- we thought we had limited options being a credit union and not a large bank, but they tweaked their offerings to fit our needs.

Information Technology

Banking

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Gartner peer insights

Director

Good Virtual Assistant To Provide Better Chat Self-Servicing

Kore.ai has provided us the ability to effectively integrate a Virtual Assistant into our existing chat platform. They have been flexible with the various installation options, and their product is solid, reliable and flexible.

Information Technology

Services (non-Government)

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Gartner peer insights

Director

Great Product Which Keeps Our Users Happy

Great user experience, easy to create a new bot, AI/ML capabilities and different channels

Information Technology

Banking

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Extraordinary Experiences Across Manufacturing

Read our customer success stories

More Features

Manufacturing

Easier Access for Your Employees

Facilitate your teams with instant account unlocks, guided password resets, and plan ahead with pro-active app health checks and notifications about outages and service disruptions.

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Manage Incidents Efficiently

Streamline the process of reporting and escalating incidents to the right people for faster resolutions. Get your teams on the same page and transfer to live agents for faster service.

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Supercharge Your Call Center Agents

Deploy a intelligent virtual assistant just for your agents that can provide real-time insights, next-best actions, and post-call summarization with ease.

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Intuitive Time-Off Management

Simplify time off management at scale for everyone in your organization. Help your teams with leave balances, holiday calendars, approvals and get intelligent suggestions when applying for time off.

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Automate Onboarding

Remove organizational silos with seamless onboarding. Equip new employees with the right information to help them navigate your organization better. Get feedback about processes and get ideas for improvement.

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Deliver accessible self service

Troubleshoot problems without tech support, tickets or long wait times. Get answers from knowledge bases, articles, FAQs, guides, etc., and help employees with accurate resolutions.

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Partners Who Can Help

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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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