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AgentAssist
The Industry-First Conversational Search Assistant
with the Added Power of LLMs and Generative AI
Deliver better search relevance, more comprehensive and complete answers, and contextually personalized search results by combining the power of Kore.ai's leading conversational search capabilities, Large Language Models (LLMs) and Generative AI technologies.
Trusted by Enterprises, Loved by Employees
350+ HAPPY CLIENTS WORLDWIDE
The Next-Gen Conversational Search Experience at Scale
Kore.ai conversational search assistant helps deliver highly relevant, accurate, contextual, and personalized search results to all users. It uses the Kore.ai powerful search technology, Large Language Models (LLMs), and Generative AI technologies to deliver next-gen search experience to various users, including employees, consumers, customer support executives, and agents.
Use Cases
Cognitive Search for Every Use Case
helping businesses deliver relevant & personalized experiences
Intelligent Search
Make Search Natural
through conversational search assistant
Traditionally, search is monotonous. It lacks contextual understanding and personalization and the experience stops at the discovery stage. There’s no context on follow-up actions, inquiries, or agent transfer.
SearchAssist is an intelligent conversational search assistant that discovers user intent from natural human chat or voice utterances and returns contextual and personalized search results through a virtual assistant or a traditional search bar on the web or mobile channels.
Chat + Search
Eliminate User Confusion
through a unified search & chat interface
Search and virtual assistants, when they operate in silos, resulting in a subpar experience. Users are either confused or frustrated as they often get incomplete or irrelevant information because the context is not shared between the two channels.
SearchAssist offers a unique search experience as users can ask questions or search for information through natural language dialogs. It understands the user context, behavior, preferences, and intent and resolves the queries through a unified interface.
Cognitive Search
Deliver Contextual Results
that enrich the search experience with the most relevant information
SearchAssist goes beyond traditional keyword-based search by combining search context, personal preferences, and search phrases to bring the most relevant search results. With its deep learning and self-optimizing AI capabilities, it continuously learns and delivers an improved search experience.
Recommendation Engine
Increase Cart Value
with useful recommendations
SearchAssist constantly monitors user’s behavior on the website and using its deep learning capabilities, proactively presents personalized and contextual recommendations to help discover relevant products or additional results that help in better decision making.
Tailored Experiences
Offer Personalized Results
using the power of AI and custom rules
SearchAssist lets you personalize the results for your users. With intuitive UI, you can set rules to define how search results should be presented. This includes boosting or filtration of search results, experimentation on the search results, and more.
Tune Results
Refine Result Relevancy
with configurable no-code interface
SearchAssist lets you refine your results to make them more relevant. It provides you with over 50 configurable parameters with default values to customize the display of search results without involving IT resources or writing a single line of code. These include personalization, boosting or filtration of search results, experimentation on the search results, and more.
Technology
Our Differentiated Technology
that enables unique user experiences
SearchAssist is built on Kore.ai experience optimization platform that brings differentiated technology to empower conversational search, build AI power knowledge engine, offer contextual and comprehensive results, define workflows and more, all through an intuitive configurable workbench.
Platform
AI-First SearchAssist Platform
empowering powerful search capabilities
Built for business and non-IT users, the SearchAssist brings everything you need to create and deliver a personalized, contextual, AI-powered search experience for your users. Built on a strong AI-first foundation, SearchAssist provides you with an intuitive and easy-to-use interface to customize search experiences.
Useful Resources
Blog
Reinventing Retail with Conversational AI Search
Traditionally, consumers would visit retail stores to buy products, but with the rapid rise in digitization and e-commerce stores, the retail industry witnessed a massive transformation.
Blog
Why AI-powered Enterprise Search is Critical for Augmented Employee Experience
As enterprises continue to produce large volumes of data and content, it is becoming challenging and time-consuming for employees to search and find the appropriate information stored in different locations…
Blog
Why Conversational Search Matters for Elevating Digital Commerce and Workplace Experience
Search is the answer to all your complex problems in this digital world. From the earliest days of the internet, people have been trying to find relevant content and products by typing the query in the search bar.
Next explore how SearchAssist can enhance your customer experiences…
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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