Marketing

Open positions in our marketing team.

Motion Graphics Lead
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Motion Graphics Lead

Job Summary

Experienced Motion Graphics Designer with a strong portfolio showcasing a wide range of creativity, technical proficiency, and a keen eye for detail. The ideal candidate will have at least a minimum of 10 years of professional experience in motion graphics design and a track record of delivering high-quality visual content.

Responsibilities

  • Collaborate with the creative team to understand project goals and requirements.
  • Conceptualize, design, illustrate, storyboard and animate engaging motion graphics content for various platforms and mediums.
  • Create visually stunning and cohesive designs that align with brand guidelines and project objectives.
  • Utilize industry-standard software and tools. Adobe After Effects, Adobe Animate, Cinema 4D, 3Ds Max, SVGator
  • Stay current with the latest design trends and techniques to ensure innovative and fresh approaches.
  • Work closely with clients and stakeholders to incorporate feedback and make necessary project revisions.
  • Manage multiple projects simultaneously and meet tight deadlines without compromising on quality. 

Qualifications

  • Fluent in English
  • Minimum 7-10 years of professional experience in motion graphics design. Can bypass experience if the portfolio is strong enough.
  • Solid portfolio showcasing a diverse range of motion graphics projects
  • Ability to illustrate by hand and digitally, using vector software (Adobe Illustrator, Affinity Designer or similar)
  • Experience with Unreal Engine is a significant plus.
  • Understanding of design principles, animation techniques, and visual storytelling, and how to develop visual standards for animation globally
  • Excellent communication skills with the ability to present ideas and concepts effectively.
  • Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
  • Proven ability to work independently and collaboratively within a team.
Global Pitch Design Lead
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Global Pitch Design Lead

Job Summary

At Kore.ai, we believe the role of the Global Pitch Design Lead is a critical role for the growth of the business and the success of the Marketing team. With a global salesforce of over 200 people and an increasingly busy executive team, it is fundamental to our success that Marketing helps to present our company and products in high-value meetings with prospects, investors, press & media, and current clients.

You will be joining the Global Creative Team, responsible for delivering all visual and creative that is communicated externally across the globe. 

We are looking for an individual who can quickly translate “back-of-a-napkin” slides into client-ready presentations. This means taking slides from executives (at all levels of design), understanding what they are trying to communicate, translating their slides into new designs if necessary to better convey their message, and applying brand guidelines for content, design, and creative.

We are not looking for someone who just “makes slides prettier” or someone who “re-skins” slides. We are looking for someone who can take basic slides and make them clear, concise, beautiful, and, most importantly, intuitive and useful to the user/audience.

Key Responsibilities:

  • Lead the design of all global presentations and keynotes.
  • Have 10 years of experience in PPT and Google Slides.
  • Lead the Global Pitch design team, ensuring they grow to understand executive instruction and deliver to standards set by the creative leadership; collaborate with other creative skill leads to develop tailored presentations, templates, and keynotes.
  • Mentor and coach designers, fostering their growth and development in understanding the business context of presentation design.
  • Manage the flow of presentation projects across the global organization, making sure templates are created, trained, and maintained
  • Work on detailed technical product slides and deliver them as simply and design-led as possible
  • Build a team that can cover the global day and engage with the system of intake and delivery.
  • Creating a system for last-minute, emergency work.
  • Innovate within established brand guidelines to continually scale up the quality of Pitch Design.
  • Stay updated on presentation design trends, best practices, and emerging technologies to drive continuous improvement.
  • Liaise with both internal and external stakeholders to gather feedback and ensure alignment on design objectives.

Minimum Qualifications:

  • Fluent in English.
  • Experience working in consulting roles or with consulting firms.
  • Minimum of 7+ years of professional presentation design experience, with a focus on pitch decks and consulting presentations. Can bypass experience if the portfolio is strong enough.
  • Strong portfolio showcasing a diverse range of presentation projects, particularly in the business and consulting sectors.
  • Proficiency in presentation design software such as PowerPoint, Google Slides, pitch.com, Prezi, and others. 
  • Excellent understanding of business and a developed understanding of how to communicate and why to communicate business messaging, translated into compelling visual narratives.
  • Experience leading a team of designers and providing strategic direction.

Further Attributes

  • Knowledge or skill in additional design software such as Adobe Creative Suite, especially animation software for 2D and 3D. 

Extra wow factor (but not essential)

  • Knowledge of Figma
  • Knowledge or skill with additional design tools or software relevant to business presentations.

Sales

Open positions in our sales team.

Sales Engineer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Sales Engineer

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at  https://kore.com/press/

POSITION / TITLE: SALES ENGINEER

He/She will be responsible for the technical relationships with prospects and will work internally with sales and product development to identify and communicate solutions to meet customer business needs. The Solutions Engineer is a resource for the sales division.

RESPONSIBILITIES

  • Conduct sales meetings and deliver sales presentations that demonstrate Kore product either online or in person with qualified prospects with the Account Manager.
  • Effectively articulate Kore platform features & differentiators to prospects and help them understand the technical value and benefits of the solution.
  • Clearly articulate value of Kore offerings to audiences ranging from CxOs to Engineers.
  • Provide hands-on deep technical product walk-through of product features for various technical audiences and address technical questions and overcome barriers of adoption.
  • Help client define an evaluation criteria & demonstrate how Kore meets it.
  • Participate in consultations and/or product capability assessments with prospects.
  • Prepare and deliver targeted PowerPoint presentations product demonstration for prospects.
  • Setup and/or build product demo environments and assets.
  • Assist in delivering proof of concept / pilot projects that demonstrate Kore value.
  • Create proposals and responses to RFI/RFP documents.
  • Conduct solutions workshops with prospects to define business requirements and processes.
  • Be a subject matter expert in the field of messaging, mobile, and cloud to become a trusted partner to the prospect.
  • Develop & maintain relationships with prospects, existing customers, and channel partners.
  • Assist marketing with trade shows, case studies, creating demo scripts, demo videos and white papers.
  • Travel to customer and prospect meetings is expected. The amount of travel may vary each week. We expect the overall 25-50% nights spent on the road.
  • Develop and maintain a broad knowledge of the technology industry especially enterprise bots and messaging platforms to stay aware of trends, issues and competition.

EXPERIENCE REQURIED

  • At least 5 years of experience in pre-sales or software development or a technical role working with enterprise software systems.

MUST HAVE SKILLS 

  • Mobility / wireless solutions experience (device manufacturers; network providers; mobile network standards; on device applications; mobile web browser applications; SMS applications).
  • Functional enterprise software integration experience using standard integration protocols such as Webhooks, REST APIs, Web Services, and RSS.
  • Software application development experience – mobile application development experience is a nice to have.
  • Ability to understand enterprise security, encryption and single sign-on capabilities.
  • Proficient with Microsoft Word, Excel, PowerPoint, MS Project and Visio.
  • Excellent verbal and written communications skills.
  • Exceptional time management and organization skills.
  • Experience communicating with CxO executives, Marketing and other line of business owners, and technical audiences is desired.
  • Proficient with online presentation and training services (RingCentral, GoToMeeting, WebEx, etc).
  • Experience with Salesforce.com or equivalent sales force automation tool.
  • Proficient with Smart Phones: iPhone, Android, Windows Mobile, and Blackberry.
  • Proficient with MacOs, Windows 7 or 8, and Linux.

OTHER SKILLS WE’D APPRECIATE

  • Industry vertical experience in financial services, healthcare, travel and hospitality, mobile ecommerce or social networking is a nice to have.

EDUCATION QUALIFICATION  

  • Bachelors in Engineering or Masters in Computer Applications Business Information Systems (BIS) is a plus

Customer Success

Open positions in our customer success team.

Customer Success Manager
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Customer Success Manager

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

RESPONSIBILITIES

  • Collaborate closely with Sales, Professional Services, Product, and Support Teams to gain a 360-degree view of the customer to ensure adoption of our products and platform.
  • Work cross-functionally to facilitate a seamless Customer on-boarding process, ensuring a smooth go live and introduction for the Customer from the outset. 
  • Actively review support tickets and proactively work with customers to address any adoption issues.
  • Collect statistics and develop reports to ensure we understand our customers usage and on-going adoption of our platform and solutions
  • Proactively reach out to VP/Director level at customer to ensure adoption and on-going success
  • Responsible for managing the customer renewals, ensuring we have a happy successful customer base growing with us
  • Present regular product updates and coordinate product roadmap reviews with our customers
  • Work collaboratively with the Marketing team to build Customer testimonials and referrals. 

EXPERIENCE REQUIRED

  • Overall 2+ years of experience in Customer Success

MUST HAVE SKILLS

  • Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success. 
  • Data-driven with a commitment to process; drive / track consistent engagement process. 
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture. 
  • Excellent interpersonal skills. 
  • Creative thinker with the ability to troubleshoot issues quickly and effectively. 
  • Excellent written and verbal communication skills. 
  • Strong presentation skills. 
  • Extremely well-organized and analytical with an ability to work well under pressure. 
  • Strong team player as well as a proactive individual contributor. 
  • Ability to grasp technical concepts and communicate to customers in a simple manner.

   EDUCATION QUALIFICATION  

  • Bachelors Degree

Content Management

Open positions in our content management team.

Technical/Content Writer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Technical/Content Writer

Our content development and experience team is looking for a senior technical writer comfortable with both the “technical” and the “writing” aspects of the job. The ideal candidate should have experience working with software technologies via investigation, experimentation, SME interaction, and creating content for a technical audience, especially developers.

Responsibilities: 

  • Develop, negotiate, and drive customer-focused content strategy in line with product strategy.
  • Assess the need for, plan, and deliver a range of documentation for our developer audience, including API content, reference guides, conceptual content, how-to content, and release notes.
  • Question and highlight inconsistencies, and seek simplification in the product, including UI and Code.
  • Collaborate with other writers on the team to help scope and build developer documentation for the products and features they cover.
  • Work with other writers and editors to improve how we write and approach content writing for the developers.
  • Seek opportunities to automate regular tasks, such as generating ideas, editing content for language and clarity, generating sample codes, getting parameter definitions & data types from the codebase, etc.

Required Experience/Skills:

  • 7+ years of experience writing technical, developer-focused content.
  • Familiarity with programming concepts, REST API, JavaScript, and HTML.
  • Familiarity with API documentation and design tools such as Swagger and Postman.
  • Familiarity with technologies such as Web services technologies, APIs, and SDKs.
  • Ability to read, understand, and build short code samples for APIs.
  • Excellent communication and interpersonal skills.
  • Ability to quickly learn new technologies.
  • Ability to work well in an agile environment.

Preferred qualifications:

  • Bachelor’s degree in science, technology, or communications.

Engineering

Open positions in our engineering team.

Lead - Machine Learning & NLP
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Lead - Machine Learning & NLP

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.  

 Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

 Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.  

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.  

 With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.  

 You can find full press coverage at  https://kore.com/press/ 

 RESPONSIBILITIES:  

  • Lead and manage a team of NLP engineers and scientists.
  • Design and develop innovative NLP solutions for various business problems.
  • Stay up-to-date on the latest advancements in NLP research and implement them into projects.
  • Collaborate with cross-functional teams (e.g., data engineering, product management) to ensure successful NLP integration.
  • Oversee the data pipeline for NLP projects, ensuring data quality and efficiency.
  • Develop and maintain NLP models for various tasks (e.g., text classification, sentiment analysis, machine translation).
  • Develop NLP models for various languages
  • Evaluate and monitor the performance of NLP models, iterating to improve accuracy and robustness.
  • Document and share NLP knowledge within the team and broader organization.
  • Identify and prioritize new NLP use cases within the company.
  • Recruit, interview, and hire talented NLP engineers and scientists.
  • Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics 
  • Fine tune large language models for specific Gen AI tasks
  • Test and evaluate machine learning models to ensure accuracy and efficiency.
  • Develop process pipelines for Gen AI use cases
  • Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

EXPERIENCE REQUIRED 

  • 5+ years of relevant experience in Machine Learning & NLP

MUST HAVE SKILLS  

  • Minimum 5+ years of experience in Natural Language Processing.
  • Solid experience with Python programming languages
  • Strong understanding of various NLP techniques (deep learning, machine learning, statistical methods, LLMs).
  • Experience with NLP frameworks and libraries (TensorFlow, PyTorch, spaCy, NLTK).
  • Must be able to understand the NLP aspects involved in various non-English languages and implement
  • Able to understand the different NLP Models architecture and break the model and segregate it into different parts (e.g encoding, other weights, decoding)
  • Able to understand the various encoding decoding layers in models like FLAN T5, BERT
  • Must have the ability to scale the application for millions of requests
  • Application of machine learning algorithms and techniques for natural language processing.

OTHER SKILLS WE’D APPRECIATE 

  • Application of Reinforcement learning with human feedback (RHLF) to a model 
  • Good to have skills with big data management tools, Node.js and scripting 
  • Good knowledge on content categorization algorithms 
  • Research, design and development of natural language processing algorithms 

EDUCATION QUALIFICATION   

Graduate in Engineering OR Masters in Computer Applications 

Technical Lead - Bot
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Technical Lead - Bot

POSITION / TITLE: TECHNICAL LEAD – BOT

Candidate is expected be hands on in web services, server side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.   

RESPONSIBILITIES 

  • Will work in high traffic / real-time Enterprise apps   
  • Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems   
  • Will gain experience in scaling applications and database infrastructure  
  • Able to lead the team from technical, managerial leadership perspective 
  • Inspire & motivate team-mates and be a cross-functional go-to-person 
  • Implementing proofs of concept, prototypes and production-grade software. 
  • This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical 

 EXPERIENCE REQURIED 

  • Minimum 7+ years of solid development experience and should have worked on open source platforms. 

MUST HAVE SKILLS  

  • Must have strong expertise in either JavaScript & Java, Node.js 
  • Skillset should have the following JSON, Redis / MongoDB, Web Sockets 
  • Knowledge of AI, NLP, ML, Chat bots will be added advantage.  
  • Knowledge of Conversational AI, Voice & Contact Center 
  • Experience in Web Services using REST, SOAP 
  • Knowledge on Linux / Unix flavours & Cloud platforms  
  • Knowledge of different authentication and authorization techniques 
  • Candidate must have hands on experience in server-side programming independent of technology
  • Experience building scalable, high-available mission-critical platforms  
  • UI-side development experience in any one of the technologies Angular.JS / React.JS 
  • Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels 

OTHER SKILLS WE’D APPRECIATE 

  • Kore Certification 
  • Experience with git version control system   
  • Experience on open source contribution   
  • Excellent Coding Standards 
  • Any chat bot development experience 

EDUCATION QUALIFICATION   

  • Graduate in Engineering OR Masters in Computer Applications
Technical Lead – Full Stack Developer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Technical Lead – Full Stack Developer

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

Candidate is expected to be hands on in web services, server-side experience. You will be analyzing business requirements, interacting with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of the core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes. 

RESPONSIBILITIES 

  • Build software applications – Follow coding standards, build appropriate unit tests, integration tests and deployment scripts.
  • Assist in defining software architectures – Collaborate with leads to explore existing systems, determine areas of complexity, potential risks to successful implementation, learn the applications capabilities.
  • Communicate continually with the project teams – Explain progress on the development effort
  • Work in high traffic / real-time Enterprise apps 
  • Be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems 
  • Work in a very innovative and creative environment

EXPERIENCE REQUIRED 

  • Minimum 5-7 plus years of solid development experience and should have worked on Open Source platforms 

MUST HAVE SKILLS 

  • Should have few of the following Node.js, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets.
  • Should have expertise in using HTML5 data API, jQuery Data API
  • Should have hands-on experience in using Handlebars template engine (or equivalent wiz. Mustache, AngularJS)
  • Knowledge on Linux / Unix flavors 
  • Candidate must have hands on experience in server-side programming independent of technology.            
  • Strong knowledge of code documentation and handover 

OTHER SKILLS WE’D APPRECIATE 

  • Experience with git version control system 
  • Experience on open source contribution 

EDUCATION QUALIFICATION 

  • Graduate in Engineering OR Master’s in Computer Applications
Machine Learning Developer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Machine Learning Developer

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.  

 Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

 Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.  

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.  

 With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.  

 You can find full press coverage at https://kore.ai/press/

 RESPONSIBILITIES:  

  • Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics 
  • Fine tune large language models for specific Gen AI tasks
  • Test and evaluate machine learning models to ensure accuracy and efficiency.
  • Develop process pipelines for Gen AI use cases
  • Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

EXPERIENCE REQUIRED 

  • 3+ years of hands-on experience

MUST HAVE SKILLS  

  • Application of opensource and commercial large language models 
  • Application of machine learning algorithms and techniques for natural language processing.
  • Experience on Deep Learning.
  • Experience in Information extraction and retrieval techniques. 
  • Expertise in Python
  • Owning module development as individual contributor.  

OTHER SKILLS WE’D APPRECIATE 

  • Application of Reinforcement learning with human feedback (RLHF) to a model 
  • Good to have skills with big data management tools, Node.js and scripting 
  • Good knowledge on content categorization algorithms 
  • Research, design and development of natural language processing algorithms 

EDUCATION QUALIFICATION   

Graduate in Engineering OR Masters in Computer Applications

Software Engineering Manager
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Software Engineering Manager

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

What you’ll Do

  • Build and grow your team with a strong focus on teamwork and culture.
  • Directly manage several software engineers by providing coaching, guidance, and mentorship.
  • Contribute in developing and driving a multi-year technology and organisational strategy.
  • Identify, propose, and drive initiatives to advance the technical skills, standards, practices, architecture, and documentation of our engineering teams.
  • Facilitate technical debate and decision making with an appreciation for trade-offs.
  • Attract, onboard, develop and retain diverse top talents, while fostering an inclusive and collaborative team and culture.
  • Continuously rethink and push the status quo, even when it challenges established ideas.

What You’ll Need

  • 12+ years of experience in engineering.
  • 5+ years of leading highly performant teams.
  • Experience in front end application development, ideally with Java Script and Node.js
  • Experience in at least one programming language (Java, Python, .NET etc.)
  • Experience in at least one relational database (SQL Server, Postgres, MySQL, etc)
  • Experience in WebServices with REST and SOAP.
  • Experience with AI, NLP, ML, Chatbots is a plus.
  • Experience with agile best practices to build a strong, efficient team.
  • Experience making architectural and design-related decisions.
  • Experience and vocation in managing and enabling people’s growth and performance.
  • Experience designing and building high-scale generalizable products with outstanding user experience.
  • Experience in hiring and developing engineering teams and culture and leading interdisciplinary teams in a fast-paced agile environment.
  • Ability to remain focused on outcomes, business impact and the customer experience – must have results-oriented, collaborative, pragmatic, and continuous improvement mindset.
  • Ability to communicate and collaborate across the wider organisation, influencing decisions with and without direct authority and always with inclusive, adaptable, and persuasive communication.
  • Analytical and decision-making skills that integrate technical and business requirements.

EDUCATION QUALIFICATION  

  • Graduate in Engineering OR Masters in Computer Applications 
DevOps Lead
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: DevOps Lead

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS LEAD  

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates. 

RESPONSIBILITIES

  • Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-Premise
  • Design, implement, and migration of provisioning, build and release management processes to support development processes
  • Perform system build and release when assistance is required – this is key to identifying areas for improvement. 
  • Ensure the uptime, availability, and proper performance of all components.
  • Periodic review of the systems in terms of vulnerability, capacity management
  • Ensure all the security best practices are implemented & followed by the team.
  • Mentor & train the team members.
  • Maintain knowledge base & the required documentation of all implementations.

EXPERIENCE REQUIRED 

  • 5+ years’ experience in a 24×7 high-availability production environment 
  • 5 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring 
  • Unix/Linux operating system (including Shell, Perl or Python, or Ruby scripting) •
  • Previous experience in release engineering and/or configuration management
  • Excellent organizational skills, and oral and written communication skills 
  • Good knowledge of the application / Infrastructure architecture
  • Excellent Knowledge of automated application deployments
  • Excellent analytical / troubleshooting skills from the application perspective.
  • Able to coordinate with the other teams/customer to analyze, fix & track the issues to the closure.

MUST HAVE SKILLS  

  • Knowledge (and interest) of open-source build automation, continuous integration and code  analysis, and monitoring tools 
  • Knowledge of all cloud providers (AWS, Azure & GCP)
  • Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on Premise] & the required automation for CI/CD using helm / other tools on both cloud & on-premise.
  • Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible, Terraform, Helm, etc.,)
  • Unix/Linux operating system
  • Knowledge of industry-standard security controls & compliance policies such SOC2, HIPAA, PCI, FedRamp, etc
  •  Scripting – Shell, Perl, or Python
  • Able to work in shifts 24X7 on a need basis.

OTHER SKILLS WE’D APPRECIATE 

  • Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins 
  • Cloud Certifications in AWS, Azure / GCP
  • Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.

EDUCATION QUALIFICATION 

  • Graduate in Engineering OR Master in Computer Applications
DevOps Engineer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: DevOps Engineer

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS ENGINEER  

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates. 

RESPONSIBILITIES 

  • Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP)
  • Perform system build and release when assistance is required. 
  • Ensure the uptime, availability, and proper performance of all components 24X7
  • Ensure SLAs are followed for deployments & availability.
  • Monitor, report & track the issues for closure by coordinating with the required teams/customers.
  • Some after-hours work will be required from time to time. 

EXPERIENCE REQUIRED 

  • 1+ years’ experience in a 24×7 high-availability production environment 
  • 1 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring 
  • Unix/Linux operating system (including Shell, Perl or Python)
  • Previous experience in release engineering and/or configuration management
  • Excellent organizational skills, and oral and written communication skills 
  • Good Analytical Skills / Troubleshooting skills
  • Able to coordinate with the other teams to analyze, fix & track the issues to the closure

MUST HAVE SKILLS  

  • Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools 
  • Knowledge of automated deployment scripting, tools, and techniques 
  • Unix/Linux operating system (including Shell, Perl or Python) 
  • Able to work in shifts 24X7

OTHER SKILLS WE’D APPRECIATE 

  • Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins 
  • Experience in configuration and monitoring software like Icinga2 

EDUCATION QUALIFICATION 

  • Graduate in Engineering OR Master in Computer Applications
Bot Developer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Bot Developer

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Bot Developer

Candidate is expected be hands on in web services, server-side experience. You will be analyzing business requirements, interact with different business teams and will be a part of the solution design process. You will be working on Javascript and NOSQL etc. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

  • Will work in high traffic / real-time Enterprise apps
  • Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
  • Will gain experience in scaling applications and database infrastructure
  • Will work in a very innovative and creative environment

EXPERIENCE REQUIRED

1+ years of solid development experience

MUST HAVE SKILLS

  • Skillset should have few of the following Javascript and/or related technologies, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets
  • Knowledge on Linux / Unix flavours
  • Strong knowledge of code documentation and handover

OTHER SKILLS WE’D APPRECIATE

  • Experience with git version control system
  • Experience in chatbot development

EDUCATION QUALIFICATION

  • Graduate in Engineering OR Masters in Computer Applications
Business Analyst - Implementations
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Business Analyst - Implementations

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2013 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.com/press/

POSITION / TITLE : BUSINESS ANALYST 

DESCRIPTION

We are seeking a highly skilled and innovative Business Analyst to join our GALE Solutions team in developing cutting edge Generative AI solutions for various domains, including banking, healthcare, retail and more. The ideal candidate will have a strong background in business analysis, AI/ML, and a deep understanding of industry-specific requirements.

RESPONSIBILTIES

  • Collaborate with stakeholders across different domains to identify and analyze business requirements for Generative AI solutions.
  • Conduct market research and competitive analysis to identify opportunities for AI-driven innovation and growth.
  • Translate business requirements into technical specifications for the development team, ensuring alignment with client expectations and industry best practices.
  • Develop and maintain detailed documentation, including user stories, process flows, and data models, to support the development and implementation of Generative AI solutions.
  • Work closely with data scientists, engineers, and domain experts to design and implement AI models that address specific business challenges and opportunities.
  • Facilitate communication between technical and non-technical stakeholders, ensuring clear understanding of project objectives, timelines, and deliverables.
  • Monitor and analyze the performance of deployed Generative AI solutions, providing insights and recommendations for continuous improvement.
  • Stay up-to-date with the latest trends, technologies, and best practices in Generative AI and their potential applications across various domains.

REQUIREMENTS

  • Bachelor’s or master’s degree in business administration, Computer Science, or a related field.
  • 4-6 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities. 
  • Strong understanding of Generative AI concepts, techniques, and their applications across industries such as banking and healthcare.
  • Excellent analytical and problem-solving skills, with the ability to break down complex business problems into actionable solutions.
  • Familiarity with Agile development methodologies and project management tools (e.g., JIRA, Confluence).
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels.
  • Strong attention to detail and the ability to manage multiple projects simultaneously in a fast-paced environment.
  • Domain knowledge in banking, healthcare, or other relevant industries is a plus.
Product Designer (UX & Interaction Design)
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Product Designer (UX & Interaction Design)

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary  experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO)  platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare,  telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide.  With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for  these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience,  employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud  contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first  conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and  WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG,  Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company  is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including  a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned  leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at https://kore.ai/press/ 

POSITION / TITLE : Product Designer 

RESPONSIBILITIES 

  • You’ll take complete ownership of the UX and UI. Which includes research, wireframe, high fidelity  screens, Prototyping and validating the solution, developer handoff, and testing. You will be the voice of the users and you should also be comfortable with conducting any user  research to validate the ideas. 
  • You’ll be working directly with the management and product teams right from the conceptualization  stage. 
  • You have to ensure that you follow a structured thought process for designing the product and also  be ready to market your ideas. 
  • You’ll be creating clickable prototype whenever needed using InVision or Principle. Creating and managing icon and illustration library. 

EXPERIENCE REQUIRED 

  • Overall 3-12 years of experience in Product designing (UX & Interaction Design). 

MUST HAVE SKILLS  

  • Excellent communication, presentation, and storytelling skills. Expert skill level with standard  tools like Sketch, Zeplin, Invision, google Suite, etc.. 
  • Detail-oriented, strategic-thinker, decision-maker, creative thinker. 
  • Great at illustrations and iconography
  • Who can create and manage design system. 
  • Experience with designing the products is a huge plus. Who has a strong knowledge of design principles. 

OTHER SKILLS WE’D APPRECIATE 

  • Believe in thorough research before starting the design process. Detail-oriented, strategic-thinker, decision-maker, creative thinker. Quick and strong problem-solver. 
  • Drive early-stage usability testing and expert review. 
  • Experience with designing the products is a huge plus. Who has empathy on end-users, business, and also technology. 

EDUCATION QUALIFICATION  

Bachelors in Design or Masters in Design

Technical Solution Architect
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Technical Solution Architect

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

SKILL SET REQUIREMENT: Data structures, Algorithms, UML, Design Patterns, OOPS, Multi-Threading, Experience in handling of Scalability, Performance, security of large applications

JOB DESCRIPTION:

  • Develop and optimize AI solution through thoughtful architecture, design, and evaluation to meet our customers’ requirements.
  • Research and evaluate new ML/AI technologies and tools.
  • Design data pipeline for AI uses cases.
  • Very good understanding of cloud like AWS, Azure.
  • Preparing the detailed design documents and design approaches.
  • Translating the business requirements to technical specifications that can be used by the teams to develop. 
  • Define implementation approaches, algorithms and code structure to meet the requirements. 
  • This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to take a cross-team leadership role. 
  • Leads in the analysis, design, and implementation planning of the technical/business solution. 
  • Willing to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
  • Customer interfacing, understanding customer technical environment and proposing technical solutions to resolve business issues.
  • Architect experience and responsibility includes defining, prototyping and recommending the technology solutions, detailing the implementation design and identifying interfaces with other products for integration.
  • Abreast of latest technologies & tools and ability to evaluate and select appropriate tools and technologies as per the requirement.
  • Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
  • Experience with scaling and performance of large systems and web applications. 
  • Very good experience in OOPS and Multi-Threading, Machine Learning.
  • Very Good Experience in Python, Redis, Java Script, Jquery, Node JS, HTML 5, CSS3
  • Very Good Experience in user authentication and authorization models and frameworks 
  • Very good experience in defining/creating SOAP & RESTful web services.
  • Experience in consumer & employee-facing business applications.
  • Experience in Reporting & Analytics as well as Systems Integration Experience in product development, preferably Chatbots, Mobile and SaaS.
  • Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

GOOD TO HAVE SKILLS

  • Experience in Smart bots development and integrating with NLP engines 
  • Experience working with NLP engines, Artificial Intelligence frameworks etc 

EXPERIENCE REQUIRED: 10+ yrs overall technical experience and minimum of 3 years a Technical Solution Architect 

EDUCATION QUALIFICATION

  • Graduate in Engineering OR Masters in Computer Application
DevOps Security/Compliance
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: DevOps Security/Compliance

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DevOps Security/Compliance

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring, and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates. 

RESPONSIBILITIES 

  • Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-Premise.
  • Design, implement, and migration of provisioning, build, and release management processes to support development processes.
  • Perform system build and release when assistance is required – this is key to identifying areas for improvement. 
  • Ensure the uptime, availability, and proper performance of all components.
  • Periodic review of the systems in terms of vulnerability, capacity management
  • Ensure all the security best practices are implemented & followed by the team.
  • Mentor & train the team members.
  • Maintain knowledge base & the required documentation of all implementations.

EXPERIENCE REQUIRED 

  • 5+ years’ experience in a 24×7 high-availability production environment 
  • 5 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring 
  • Unix/Linux operating system (including Shell, Perl or Python, or Ruby scripting) 
  • Previous experience in release engineering and/or configuration management
  • Excellent organizational skills, and oral and written communication skills 
  • Good knowledge of the application / Infrastructure architecture
  • Excellent Knowledge of automated application deployments
  • Excellent analytical / troubleshooting skills from the application perspective.
  • Should be able to coordinate with the other teams/customer to analyze, fix & track the issues to the closure.
  • Experience in achieving security & compliance certifications such as SOC2, HIPAA, PCI, Fed Ramp, etc.

MUST HAVE SKILLS  

  • Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools 
  • Knowledge of all cloud providers (AWS, Azure & GCP)
  • Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on Premise] & the required automation for CI/CD using helm / other tools on both cloud & on-premise.
  • Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible, Terraform, Helm, etc,)
  • Unix/Linux operating system
  • Knowledge of industry-standard security controls & other compliance policies such SOC2, HIPAA, PCI, Fed Ramp, etc
  • Scripting – Shell, Perl, or Python
  • Able to work in shifts 24X7 on a need basis.

OTHER SKILLS WE’D APPRECIATE 

  • Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins 
  • Cloud Certifications in AWS, Azure / GCP
  • Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.

EDUCATION QUALIFICATION 

  • Graduate in Engineering OR Master’s in computer applications
Product Trainer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Product Trainer

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Product Trainer

The Product Trainer will be responsible for delivering top class product training on the Kore.ai Chatbot Platform to customers, employees and partners. The training should enable the participants to meet their business requirements and derive full value from the application. Training can be delivered through multiple modes like onsite, classroom, online and e – learning.

LOCATION: Hyderabad

EXPERIENCE REQUIRED

  • 3+yrs in Software Product Training

RESPONSIBILITIES

  • Deliver training on Kore.ai Chatbot Platform for employees, clients and partners.
  • Create and develop training guides, decks, videos and other training content.
  • Regular curriculum enhancement with product enhancements.
  • Keep up with product developments by interacting with various product development teams.
  • Utilize effective presentation and facilitation skills.

EXPERIENCE REQUIRED

  • 3+ Years of experience as a trainer in software product training.

EDUCATION QUALIFICATION AND SKILLS

  • Bachelor’s Degree
  • Excellent English Communication skills – oral, written, and listening
  • Interaction – facilitation, teamwork, and collaboration
  • Self – organized and ability to work with minimal direction
Application Support
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Application Support

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Application Support

LOCATION: Hyderabad

RESPONSIBILITIES

As a Service and Support Specialist at Kore, you will ensure that our customers are delighted with our customer service and ensure they are successfully using Kore. You will play a key role in the company keeping Kore’s customers happy. In order to function effectively in this role, you will also spend enough time with Kore’s Product Management, Application Development and Quality Assurance teams to understand and test the product we offer our customers. You will also be using our product on a day-today basis, so you experience what our customers are experiencing.

Customer experience with our support process is taken seriously at Kore and we look to you to help us deliver exceptional customer service to our customers. You will be championing our customers and ensuring that support incidents are handled with expertise, courtesy and skill. You will be in-charge of performing preliminary root cause analysis on the issues and escalating them to the appropriate teams based on the requirement. Besides fielding incoming support requests – problems/inquiries – you may also be required to contact customers via email (primarily) and chat or phone when necessary in order to respond to problems/inquiries. We expect to deal with a spectrum of customers ranging from individual users to teams of users from companies to small businesses and large corporations. Our goal is to provide the same attention to all and provide a customer experience that delights our customers

EXPERIENCE REQURIED:

  • 3 -7 years’ experience.

MUST HAVE SKILLS 

  • Must have excellent spoken and written communication skills.
  • Must possess previous experience in supporting web or mobile based applications/products and have demonstrable subject matter expertise on the application/product you supported.
  • Should have expertise in troubleshooting customer queries and performing root cause analysis on the issues which are being raised.
  • Should possess the initiative to scale up and develop sufficient expertise on our products with the internal training provided.
  • You are expected to be technically savvy with the technologies in play and to the extent that you are able to provide solutions for customers; answer inquiries from customers.
  • Demonstrable expertise in handling customer problems, inquiries via email, chat and phone
  • You will also possess sufficient technical skills in understanding the problems / questions reported from the field and be able to explain that to other internal parties involved in resolving these problems / questions, when necessary.
  • Ability to document knowledge base articles when necessary
  • Should be able to contribute towards proactive measures in assuring our customer support process improves in productivity and promotes self-service solutions – such as Knowledge Base, Users Forum
  • Have a genuine passion for and believe in customer support and its role in the success of a product for a company
  • Must have good understanding on REST APIs, Java Script and JSON

Good to Have Skills

  • Previous work experience on any bot development
  • Exposure to NLP & ML
  • Knowledge on various Auth process, Node JS is an added advantage

EDUCATION QUALIFICATION

  • Bachelor’s in engineering or master’s in computer applications
Technical Architect
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Technical Architect

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Product Marketing Manager

LOCATION: Hyderabad

RESPONSIBILITIES

  • Preparing the detailed design documents and design approaches using the various tools
  • Translating the business requirements to technical specifications that can be used by the teams to develop.
  • Define implementation approaches, algorithms and code structure to meet the requirements
  • This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to take a cross-team leadership role.
  • Leads in the analysis, design, and implementation planning of the technical/business solution
  • Willing to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
  • Architect experience and responsibility includes defining, prototyping and recommending the technology solutions, detailing the implementation design and identifying interfaces with other products for integration
  • Abreast of latest technologies & tools and ability to evaluate and select appropriate tools and technologies as per the requirement.
  • Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
  • Experience with scaling and performance of large systems and web applications.
  • Very good experience in OOPS and Multi-Threading
  • Very Good Experience in Node JS, Java Script, Jquery, HTML 5, CSS3.
  • Very good experience in defining/creating SOAP & RESTful web services.
  • Experience in employee-facing business applications
  • Experience in Reporting & Analytics as well as Systems Integration Experience in product development, preferably Mobile and SaaS.

EXPERIENCE REQUIRED

  • 9+ yrs

MUST HAVE SKILLS

C, C++,Data structures, Algorithms, UML, Design Patterns, OOPS, Multi-Threading, Experience in handling of Scalability, Performance, security  of large applications

EDUCATION QUALIFICATION

  • Graduate in Engineering OR Masters in Computer Applications
Technical Project Manager
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Technical Project Manager

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Technical Project Manager

Candidate is expected to be hands on in web services, server-side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process.  Manage execution against project plans and delivery commitments. Planning the releases, working closely with product managers, partners’ teams and engineers. Help ensuring quality and encourage innovation at all levels.

LOCATION: Hyderabad

RESPONSIBILITIES

  • Coordinate project including developing and coordinating realistic project estimates, plans and metrics
  • Ensure all releases are delivered as per the commitment, meet defined release criteria
  • Collaborate with Product owners and application specialists to groom the product backlog
  • Tracks team progress toward milestones/sprints, using key performance metrics to objectively identify if the team is on track or not
  • Provides both high level and detailed project status and health
  • Serves as a central point of contact for project questions
  • Champion release management practices within the Agile delivery teams such as TDD, BDD, refactoring, value stream mapping, continuous delivery methodologies etc
  • Drive cross-functional team activities and deliverables

EXPERIENCE REQUIRED 

  • 10 – 15 years of experience in program management of software releases in an agile SW development environment with experience as a Technical Manager

MUST HAVE SKILLS

  • 10+ years of total software engineering experience with a thorough understanding of software product development.
  • 3+ years of experience in a software engineering leadership position managing a team of 10-15.
  • Strong application development experience ideally with any of the following: Java, Java Script, Node.Js, Python, .NET etc.
  • Knowledge of AI, NLP, ML, Chat bots will be added advantage.
  • Experience in WebServices using REST, SOAP.
  • Track record of successful collaboration with cross-functional and distributed teams.
  • Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels.
  • Experience running projects using agile development principles, with knowledge of industry standard tools and best practices.
  • Demonstrated ability to interface and liaise between technical and non-technical audiences, as well as presenting to executive management.
  • Monitor and report out project progress to all stakeholders periodically. Set the processes for project execution, as appropriate.
  • Excellent organizational abilities and a proven ability in risk management and mitigation.

OTHER SKILLS WE’D APPRECIATE

  • This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical
  • More than 3 years of experience as a technical lead
  • Good hands on experience in Java/Javascript programming
  • Exposure/experience at Architect level

EDUCATION QUALIFICATION 

  • Graduate in Engineering OR Masters in Computer Applications
Product Manager
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Product Manager

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/ PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

  • Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
  • Work with the engineering teams to build and deploy solutions with optimal resources.
  • Resolve day to day queries from development team based on knowledge of customer business
  • Scope and prioritize activities based on business and customer impact.
  • Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
  • Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

  • 6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

  • Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
  • Good knowledge and understanding of software development and web technologies
  • Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
  • Worked as BA / PM or similar role in a product company (Preferred) or a services company
  • Having exposure to developer tools
  • Having some coding/engineering/design experience is a plus.
  • Prototyping and UI skills.
  • Proficient in using tools like Postman or similar
  • Ability to manage in a very fast paced environment with multiple high-level priorities
  • Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
  • Excellent written and verbal communication skills
  • Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

  • Practical knowledge of agile/iterative development process
  • Technical background with understanding and/or hands-on experience in software development
  • Experience of working with teams across locations and time-zones.
  • Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

  • Bachelors in Engineering or Masters in Computer Applications
Node.JS – SE / SSE
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Node Js Developer

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: SENIOR SOFTWARE ENGINEER

Candidate is expected be hands on in web services, server side experience.

You will be analyzing business requirements, interact with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

  • Will work in high traffic / real-time Enterprise apps
  • Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
  • Will gain experience in scaling applications and database infrastructure
  • Will work in a very innovative and creative environment

EXPERIENCE REQUIRED

  • Minimum 2-5 plus years of solid development experience and should have worked on open source platforms

MUST HAVE SKILLS

  • Skillset should have few of the following Node.js, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets
  • Knowledge on Linux / Unix flavours
  • Candidate must have hands on experience in server side programming independent of technology
  • Strong knowledge of code documentation and handover

OTHER SKILLS WE’D APPRECIATE

  • Experience with git version control system
  • Experience on open source contribution

EDUCATION QUALIFICATION

  • Graduate in Engineering OR Masters in Computer Applications

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers@kore.ai

Finance

Open positions in our finance team.

Assistant Controller
Orlando, FL

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Assistant Controller

We believe most, if not all, human-to-machine interactions can be automated for the  greater good of our customers and their employees. Most, if not all, digital experiences  today will eventually manifest as conversational interactions and truly transform the way  enterprises interact with their key stakeholders: customers, partners, and employees. We  also believe that we play a critical role in making these interactions simple, natural, and  efficient by harnessing the power of automation.  

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing  (NLP) to deliver the next generation virtual assistant creation platform, experience delivery  platforms, and vertical and horizontal industry-specific solutions.  

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive  within a fast-growing business that is expanding its global team. 

JOB TITLE: Assistant Controller FP&A 

We are seeking a reliable and detail-oriented Assistant Controller to support the  preparation of financial statements that adhere to regulatory and accounting guidelines.  Working under the guidance of our controller, you will play a crucial role in identifying  and rectifying discrepancies while assisting in the establishment of effective control  systems. 

To excel in this role, you must possess a strong understanding of accounting principles.  As an organized professional with keen attention to detail, you should be dependable  and capable of working independently and collaboratively. 

This in-office, non-remote role will report to the Corporate Controller and will work  closely with internal and external stakeholders. 

LOCATION: Orlando, FL 

Principal Responsibilities 

  • Achievement-driven professional with a strong record of contributions in streamlining finance operations, invigorating businesses, heightening productivity, improving systems & procedures. 
  • Preparation of Consolidated Financials as per US GAAP & IGAAP, Country wise Financials & ratio analysis (Revenue, cost, common size), restatement of intercompany accounts & recording intercompany eliminations. 
  • Review of revenue, employee, expense budget schedules, monthly spend analysis, variance analysis, quarterly budget review, quarterly rolling budget.
  • Evaluating performance through preparation of comprehensive variance report comparing Actuals vs. budget vs Latest Estimates for line items. Budget allocation to spend report, opportunity costs. 
  • KPI Dashboards showing metrics for revenue, cost, profitability.
  • Review Global Head Count (HC) Report
  • Prepare Cash flow Statements – Presentation to top management weekly under direct method. Includes entity wise preparation of BRS, native & functional currency cash flows, forex restatement, payroll projections based  on joining pipeline, capex and opex projections based on PO pipeline from  procurement team. 
  • Review Product vs. Services cost analysis – Analysis of platform vs. delivery verticals cost after allocation of support cost.
  • Review Customer contracts Summary – New contracts captured with number of sessions and license revenue, used in preparing deferred revenue & Billability of expenses schedule contract wise. 
  • Implementation of cloud-based accounting software – COA mapping, items, vendors, customers, invoice designing, MIS reports, SPOC for post implementation issues, etc. 
  • Statutory Compliance (Taxation): Ensuring compliance and adherence of the various Corporate and Fiscal Laws, Statues, Enactments, Guidelines prevalent in USA for Direct Taxes (Income Tax, Federal Tax, WHT, DTAA, Transfer  pricing), Indirect taxes (Sales & Use Tax) in all the transactions entered by the  organization and their assessment proceedings through sound knowledge of  the USA, procedures and appropriate documentation. 
  • Review Monthly Services PNL, Region wise Services PNL, Quarterly/Half Yearly/Annual Forecast vs LE vs Actuals.
  • Review Annual Operating Plans, Rate Cards for new projects, Resource Utilization reports, Resource Allocation Project wise, Proof of Completion reports based on E1 estimates, SOW Revenue, past & current billable efforts,  etc. 
  • Building financial models using historical data and providing forecasts based on various industry-related operating metrics.
  • Recommending and Implementing process for improvements to budget and prepare forecast for company.
  • Identifying the key financial and non-financial risks, recommending actions for mitigation of those risks.
  • Applying appropriate sensitivity and scenario analysis to support investment actions.
  • Capital Structure Analysis, cap table management in Carta
  • Work with legal counsel to ensure compliance on regulatory matters
  • Help prepare the company’s Annual Report
  • Board Deck Presentations.

Qualifications 

  • Minimum 5 years of FP&A accounting experience within a high-growth SaaS company required.
  • Proficiency in accounting & tax preparation software and contract management tools required.
  • High proficiency with Microsoft Excel, Google Suite, NetSuite, and Adobe Acrobat required.
  • Familiarity with Accounting regulations, ASC606 rules, and revenue recognition practices & policies required.
  • Flexibility to work extended schedules during quarter-end cycles required.
  • Strong multitasking abilities, enabling effective management of multiple tasks simultaneously while interacting with various stakeholders in a composed manner. 
  • Excellent interpersonal, verbal, and written communication skills.
  • Bachelor’s degree required.
  • Certified Public Accountant or Certified Management Accountant designation preferred.
  • Currently residing in Orlando Florida OR open to relocation to Orlando (relocation assistance available) for this in office non-remote position.

Depending on specific professional experience and geographical location of individuals,  the salary for this position ranges from $110,000 – $150,000. Additional  wage/bonus/commission and benefit details will be shared during the formal interview  process for this full-time employment opportunity.


Sales

Open positions in our sales team.

Sales Engineer
USA

We’re looking for someone motivated and experienced to join our team.

Remote
Full-time
JOB DESCRIPTION: Sales Engineer

We believe most, if not all, human-to-machine interactions can be automated for the  greater good of our customers and their employees. Most, if not all, digital experiences  today will eventually manifest as conversational interactions and truly transform the way  enterprises interact with their key stakeholders: customers, partners, and employees. We  also believe that we play a critical role in making these interactions simple, natural, and  efficient by harnessing the power of automation. 

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform,  experience delivery platforms, and vertical and horizontal industry-specific solutions. 

At Kore.ai, you will enjoy success, develop your professional skills and allow your career  to thrive within a fast-growing business that is expanding its global team. 

In this role you will be responsible for developing and managing our partners’  ecosystem of advisory, system integrators, technology partners, and the network of  resellers and ISVs. We aspire to grow revenue and build a long-term profitable business  with our most valuable partners at the strategic level. 

POSITION / TITLE: SALES ENGINEER 

Sales Engineers will work with and learn from a variety of technical leaders within  Kore.ai to ensure they fully understand how to represent our technology, answer  questions related to the competition, talk about the NLU / AI landscape and why we’re  differentiated in the marketplace. They will serve as an important conduit back into the  product management team to continue to enhance the product while documenting  frequently asked questions on how we address client objections. 

LOCATION: REMOTE US 

RESPONSIBILITIES 

  • Articulate our unique value proposition and technology differentiation. · Demonstrate Kore.ai Platform features and pre-build Solution products. · Whiteboard the solution and review architecture, performance, and scalability requirements.
  • Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform. · Facilitate and drive use case workshops with prospective customers.
  • Analyze conversational UX use cases for feasibility and value creation for the client. · Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
  • Work closely with product management to provide input and guidance for product roadmap and enhancements.
  • Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success.
  • Develop and maintain relationships with prospect and customer technical contacts. · Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.

EXPERIENCE / SKILLS REQUIRED 

MUST HAVE SKILLS 

  • Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role required.
  • Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI) required.
  • Minimum 5 years of experience participating in the sales cycle at a technology company required.
  • Technical experience preferably sales-engineering &/or web-development experience required.
  • Strong technical acumen & ability to learn new patterns, spaces and domains quickly required
  • Ability to understand our client’s challenging business problems and frame up a crisp solution required.
  • Experience with languages such as Python, Java, JavaScript, and Linux shell scripts required.
  • Excellent communication skills needed to articulate technical capabilities to business users and business requirements to technology team/s.

OTHER SKILLS: 

  • Confidence and strong presentation skills to drive large portions of long customer meetings.
  • Strong customer presence, especially with senior client executives. · Approachable and someone who loves to work a room and build relationships. · A consultant mindset to identify and frame customer solutions.
  • Proven track record selling enterprise deals.
  • Exceptional listener.
  • A whatever it takes attitude, willing to put in the extra effort when needed. · Experience with NLU technology in the industry.
  • Strong verbal and written communication.
  • Strong analytical and problem-solving capabilities.
  • Highly organized, detail-oriented, and self-motivated.
  • Able to thrive in a high-growth, fast-paced environment.
  • Travel up to 50%-60%.

EDUCATION QUALIFICATION 

  • Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required. 

Depending on specific professional experience and geographical location of individuals,  the salary for this position ranges from $130,000 – $150,000 maximum. Additional  wage/bonus/commission and benefit details will be shared during the formal interview  process for this full-time employment opportunity. 

Please note – no external placement agencies or recruiting firms will be utilized for this position.


Legal Operation

Open positions in our legal operation team.

Administrative Assistant
Orlando, FL

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Administrative Assistant

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and  digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual  assistants for their customers and workforce. Kore.ai turns advancements in natural language processing,  machine learning, and artificial intelligence into enterprise opportunities.  

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a  fast-growing business. 

POSITION / TITLE: Administrative Assistant 

The Administrative Assistant will primarily support the Legal Director and be responsible for a broad  range of administrative and coordinator duties. This in-office, non-remote position is an exciting  opportunity to build processes and practices for this new role at Kore, ai. 

Responsibilities 

Our Administrative Assistant will have strong initiative and good judgment. Responsibilities include but  are not limited to: 

Responsibilities include but are not limited to: 

  • Maintain schedules for follow-up to ensure responses and follow-through (internal/external) are  prompt and accurate 
  • Build repeatable processes for administrative tasks to ensure efficiency 
  • Submitting, processing & maintaining electronic files for easy record retrieval
  • Incorporate creative approaches to various projects by taking initiative, being resourceful, and  working independently 
  • Prepare documents, which may include data collection, coordination, final copy preparation,  distribution, etc. 
  • Become familiar with all department functions in order to communicate with them effectively
  • Other duties as assigned 

Qualifications 

MUST HAVE SKILLS  

  • 3+ years administrative experience required, preferred supporting executives in Legal and  Finance functions 
  • Proficiency in MS Office Suite, Google, Docusign required 
  • Strong organizational & coordination skills  
  • Excellent attention to detail, follow up and follow through skills
  • Creative and analytical problem-solving skills 
  • Ability to manage multiple and changing priorities 
  • Ability to work flexible schedule for end of month, end of quarter and end of quarter
  • Strong business acumen 
  • Excellent communication/listening skills to interact with customers, partners, internal/external  parties.  
  • Strong customer service attitude  
  • Approachable and someone who build relationships with internal and external partners
  • A ‘can do’ attitude, willing to put in the extra effort when needed  
  • Strong verbal and written communication 
  • Highly organized, detail-oriented, and self-motivated 
  • Able to thrive in a high-growth, fast-paced environment 

EDUCATION QUALIFICATION  

  • A bachelor’s degree required 

Depending on specific professional experience, the hourly salary for this position ranges from  $30.00/hour – $34.00/hour. Additional wage/bonus/commission and benefit details will be shared during  the formal interview process for this full-time employment opportunity.


We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

Sales

Open positions in our slaes team.

Senior Sales Engineer - UK
London, UK

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Senior Sales Engineer (UK)

We believe most, if not all, human-to-machine interactions can be automated for the  greater good of our customers and their employees. Most, if not all, digital experiences  today will eventually manifest as conversational interactions and truly transform the way  enterprises interact with their key stakeholders: customers, partners, and employees. We  also believe that we play a critical role in making these interactions simple, natural, and  efficient by harnessing the power of automation. 

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform,  experience delivery platforms, and vertical and horizontal industry-specific solutions. 

At Kore.ai, you will enjoy success, develop your professional skills and allow your career  to thrive within a fast-growing business that is expanding its global team. 

In this role you will be responsible for developing and managing our partners’  ecosystem of advisory, system integrators, technology partners, and the network of  resellers and ISVs. We aspire to grow revenue and build a long-term profitable business  with our most valuable partners at the strategic level. 

POSITION / TITLE: SENIOR SALES ENGINEER 

Senior Sales Engineers will work with and learn from a variety of technical leaders within  Kore.ai to ensure they fully understand how to represent our technology, answer  questions related to the competition, talk about the NLU / AI landscape and why we’re  differentiated in the marketplace. They will serve as an important conduit back into the  product management team to continue to enhance the product while documenting  frequently asked questions on how we address client objections. 

LOCATION: London, UK 

RESPONSIBILITIES 

  • Articulate our unique value proposition and technology differentiation.
  • Demonstrate Kore.ai Platform features and pre-build Solution products.
  • Whiteboard the solution and review architecture, performance, and scalability requirements.
  • Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
  • Facilitate and drive use case workshops with prospective customers.
  • Analyze conversational UX use cases for feasibility and value creation for the client.
  • Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
  • Work closely with product management to provide input and guidance for product roadmap and enhancements
  • Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success
  • Develop and maintain relationships with prospect and customer technical contacts.
  • Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.

EXPERIENCE / SKILLS REQUIRED 

MUST HAVE SKILLS 

  • Minimum 5 years of experience in a client-facing sales

engineer/presales/solution architect technical role required 

  • Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI) required
  • Minimum 5 years of experience participating in the sales cycle at a technology company required
  • Technical experience preferably sales-engineering &/or web-development experience required
  • Strong technical acumen & ability to learn new patterns, spaces and domains quickly required
  • Ability to understand our client’s challenging business problems and frame up a crisp solution required
  • Experience with languages such as Python, Java, JavaScript, and Linux shell scripts required
  • Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology team/s

OTHER SKILLS: 

  • Confidence and strong presentation skills to drive large portions of long customer meetings.
  • Strong customer presence, especially with senior client executives.
  • Approachable and someone who loves to work a room and build relationships.
  • A consultant mindset to identify and frame customer solutions
  • Proven track record selling enterprise deals.
  • Exceptional listener.
  • A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel (when normalized again), weekends).
  • Experience with NLU technology in the industry.
  • Strong verbal and written communication.
  • Strong analytical and problem-solving capabilities.
  • Highly organized, detail-oriented, and self-motivated.
  • Able to thrive in a high-growth, fast-paced environment.

EDUCATION QUALIFICATION 

  • Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required.

Please note – no external placement agencies or recruiting firms will be utilized for this position.

Junior Sales Engineer - EMEA
DACH

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Junior Sales Engineer EMEA

We believe most, if not all, human-to-machine interactions can be automated for the greater good of  our customers and their employees. Most, if not all, digital experiences today will eventually manifest as  conversational interactions and truly transform the way enterprises interact with their key stakeholders:  customers, partners, and employees. We also believe that we play a critical role in making these  interactions simple, natural, and efficient by harnessing the power of automation. 

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver  the next generation virtual assistant creation platform, experience delivery platforms, and vertical and  horizontal industry-specific solutions. 

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within  a fast-growing business that is expanding its global team. 

POSITION / TITLE: JUNIOR SALES ENGINEER / SOLUTIONS CONSULTANT 

Our Solutions Engineers will work with and learn from a variety of technical leaders within Kore.ai to  ensure they fully understand how to represent our technology, answer questions related to the  competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They  will serve as an important conduit back into the product management team to continue to enhance the  product while documenting frequently asked questions on how we address client objections. 

LOCATION:ONSITE – London, UK 

RESPONSIBILITIES 

  • Articulate our unique value proposition and technology differentiation 
  • Demonstrate Kore.ai Platform features and pre-build Solution products 
  • Whiteboard the solution and review architecture, performance, and scalability requirements Collaborate with technical architects, data scientists and NLU analysts at prospective customers  to explain how we deliver our solutions, products, and platform 
  • Facilitate and drive use case workshops with prospective customers 
  • Analyze conversational UX use cases for feasibility and value creation for the client Prepare a high-level estimate of effort involved and skills needed from a machine learning  perspective for a specific customer engagement 
  • Work closely with product management to provide input and guidance for product roadmap and  enhancements 
  • Work closely with the delivery teams to seamlessly transition from sales to delivery activities  and ensure customer success 
  • Develop and maintain relationships with prospect and customer technical contacts Work closely with Sales team as a technical resource & solutions consultant to pursue business  opportunities 

PROFESSIONAL EXPERIENCE / SKILLS REQUIRED 

MUST HAVE SKILLS

  • Minimum 1 year of experience in a client-facing sales engineer/presales/solution architect  technical role required 
  • Minimum 1 year of experience participating in the sales cycle at a technology company required Basic experience with languages such as Python, Java, JavaScript, and Linux shell scripts required Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational  AI) preferred 
  • Technical experience preferably sales-engineering &/or web-development experience preferred Strong technical acumen & ability to learn new patterns, spaces and domains quickly required Ability to understand our client’s challenging business problems and frame up a crisp solution  required 
  • Excellent communication skills need to articulate technical capabilities to business users and  business requirements to technology team/s 
  • Must be currently residing in London, UK 
  • Must be willing to work in-office minimum 3 days/week 

OTHER SKILLS: 

  • Strong customer presence, especially with senior client executives 
  • Approachable and someone who loves to work a room and build relationships A consultant mindset to identify and frame customer solutions 
  • Exceptional listener 
  • A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel,  weekends) 
  • Strong verbal and written communication 
  • Strong analytical and problem-solving capabilities 
  • Highly organized, detail-oriented, and self-motivated 
  • Able to thrive in a high-growth, fast-paced environment 

EDUCATION QUALIFICATION 

Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required


Partners

Open positions in our partners team.

Partner Sales Director - France
France

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Partner Sales Director - France

We believe most, if not all, human-to-machine interactions can be automated for the greater good of  our customers and their employees. Most, if not all, digital experiences today will eventually manifest as  conversational interactions and truly transform the way enterprises interact with their key stakeholders:  customers, partners, and employees. We also believe that we play a critical role in making these  interactions simple, natural, and efficient by harnessing the power of automation. 

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to  deliver the next generation virtual assistant creation platform, experience delivery platforms, and  vertical and horizontal industry-specific solutions. 

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within  a fast-growing business that is expanding its global team. 

In this role you will be responsible for developing and managing our partners’ ecosystem of advisory,  system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow  revenue and build a long-term profitable business with our most valuable partners at the strategic level. 

This role requires close engagement with sales, product, and technical enablement teams. The  candidate will need deep experience influencing strategic relationships within a partnershipto achieve  sales results at an EU level. The ideal candidate deeply understands our technology and can assess new  opportunities and establish innovative and breakthrough approaches to translate that opportunity into  revenue. 

LOCATION: France 

RESPONSIBILITIES 

Key responsibilities in this role are acquiring, onboarding, and enabling new partners (resellers, referrals,  advisory, system integrators, and technology partners) and managing relationships with existing  partners 

  • Identify new targeted reseller and referral partners in the region (acquisition plan)
  • Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
  • Engage and follow up with new and existing partners to sign-up to the partnershipprogram, support onboarding and execute the sales through the channel partners ecosystem
  • Drive a consistent growth in sales capacity through the partners’ ecosystemCoordinate effective communication channel with Partners: including training sessions, webinars, partner  program updates, demo videos, product updates together with the marketing and business  development team 
  • Execute Monthly and Quarterly Business Reviews with key partners
  • Report on partners’ acquisition and business status
  • Responsible for managing the overall day-to-day relationship in region with the partner
  • Responsible for business development across managed partners 
  • Responsible for opportunity mining with partners and driving generation qualified pipeline from set of managed partners.
  • Responsible for owning the annual business plan for partners

OTHER SKILLS WE’D APPRECIATE 

  • Strong executive presence, including communication and presentation skills witha high degree of comfort to large and small audiences
  • Strong teamwork skills are also required to work in a highly matrixed environment successfully
  • Inclusive and collaborative – driving teamwork and cross-team alignment

EXPERIENCE REQUIRED 

  • Minimum 5+ years of partner management, sales, business development, or partners program development in the enterprise software and contact center technologies (CCAAS, IVR, ITR,  Chatbots, Conversational ai, etc) required 
  • Experience in sales through the partners’ ecosystem required 
  • Experience with enterprise software (SaaS) or cloud solutions required 
  • Experience in the development or execution through the partners’ program required
  • Business development, alliance management in the technology/software industry required Candidate must currently reside in the France region 
  • Candidates must be bilingual in both French and English 

EDUCATION QUALIFICATION 

  • Bachelor’s Degree in Management, Marketing, Business Operations, Engineering, or related field preferred 

**Please note – no external placement agencies or recruiting firms will be utilized for this position**

Partner Sales Director
DACH

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Partner Sales Director - DACH

We believe most, if not all, human-to-machine interactions can be automated for the greater good of  our customers and their employees. Most, if not all, digital experiences today will eventually manifest as  conversational interactions and truly transform the way enterprises interact with their key stakeholders:  customers, partners, and employees. We also believe that we play a critical role in making these  interactions simple, natural, and efficient by harnessing the power of automation. 

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to  deliver the next-generation virtual assistant creation platform, experience delivery platforms, and  vertical and horizontal industry-specific solutions. 

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within  a fast-growing business that is expanding its global team. 

In this role you will be responsible for developing and managing our partners’ ecosystem of advisory,  system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow  revenue and build a long-term profitable business with our most valuable partners at the strategic level. 

This role requires close engagement with sales, product, and technical enablement teams. The  candidate will need deep experience influencing strategic relationships within a partnership to achieve  sales results at an EU level. The ideal candidate deeply understands our technology and can assess new  opportunities and establish innovative and breakthrough approaches to translate that opportunity into revenue. 

LOCATION: DACH  

RESPONSIBILITIES 

Key responsibilities in this role are acquiring, onboarding, and enabling new partners (resellers, referrals,  advisory, system integrators, and technology partners) and managing relationships with existing  partners 

  • Identify new targeted reseller and referral partners in the region (acquisition plan)
  • Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
  • Engage and follow up with new and existing partners to sign-up to the partnership program, support onboarding and execute the sales through the channel partners ecosystem Drive a consistent growth in sales capacity through the partners’ ecosystem
  • Coordinate effective communication channel with Partners: including training sessions, webinars, partner  program updates, demo videos, product updates together with the marketing and business  development team 
  • Execute Monthly and Quarterly Business Reviews with key partners
  • Report on partners’ acquisition and business status
  • Responsible for managing the overall day-to-day relationship in region with the partner
  • Responsible for business development across managed partners 
  • Responsible for opportunity mining with partners and driving generation qualified pipeline from set of managed partners.
  • Responsible for owning the annual business plan for partners

OTHER SKILLS WE’D APPRECIATE 

  • Strong executive presence, including communication and presentation skills witha high degree of comfort to large and small audiences
  • Strong teamwork skills are also required to work in a highly matrixed environment successfully
  • Inclusive and collaborative – driving teamwork and cross-team alignment

EXPERIENCE REQUIRED 

  • Minimum 5+ years of partner management, sales, business development, or partners program development in the enterprise software and contact center technologies (CCAAS, IVR, ITR,  Chatbots, Conversational ai, etc) required 
  • Experience in sales through the partners’ ecosystem required 
  • Experience with enterprise software (SaaS) or cloud solutions required 
  • Experience in the development or execution through the partners’ program required
  • Business development, alliance management in the technology/software industry required
  • Candidate must currently reside in the DACH region 
  • Candidates must be bilingual in both German and English 

EDUCATION QUALIFICATION 

  • Bachelor’s Degree in Management, Marketing, Business Operations, Engineering, or related field preferred 

**Please note – no external placement agencies or recruiting firms will be utilized for this position**


We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

Partners

Open positions in our partners team.

Partner Sales Director - Mexico
Mexico

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Partner Sales Director - Mexico

We believe most, if not all, human-to-machine interactions can be automated for the greater good of  our customers and their employees. Most, if not all, digital experiences today will eventually manifest as  conversational interactions and truly transform the way enterprisesinteract with their key stakeholders:  customers, partners, and employees. We also believe that we play a critical role in making these  interactions simple, natural, and efficient by harnessing the power of automation. 

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to  deliver the next generation virtual assistant creation platform, experience delivery platforms, and  vertical and horizontal industry-specific solutions. 

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within  a fast-growing business that is expanding its global team. 

In this role you will be responsible for developing and managing our partners’ ecosystem of advisory,  system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow  revenue and build a long-term profitable business with our most valuable partners at the strategic level. 

This role requires close engagement with sales, product, and technical enablement teams. The  candidate will need deep experience influencing strategic relationships within a partnershipto achieve  sales results at an LATAM level. The ideal candidate deeply understands our technology and can assess  new opportunities and establish innovative and breakthrough approaches to translate that opportunity  into revenue. 

LOCATION: Mexico 

RESPONSIBILITIES 

Key responsibilities in this role are acquiring, onboarding, and enabling new partners (resellers, referrals,  advisory, system integrators, and technology partners) and managing relationships with existing  partners 

  • Identify new targeted reseller and referral partners in the region (acquisition plan)
  • Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
  • Engage and follow up with new and existing partners to sign-up to the partnershipprogram, support onboarding and execute the sales through the channel partners ecosystem
  • Drive a consistent growth in sales capacity through the partners’ ecosystem
  • Coordinate effective communication channel with Partners: including training sessions, webinars, partner program updates, demo videos, product updates together with the marketing  and business development team 
  • Execute Monthly and Quarterly Business Reviews with key partners
  • Report on partners’ acquisition and business status
  • Responsible for managing the overall day-to-day relationship in region with the partner
  • Responsible for business development across managed partners 
  • Responsible for opportunity mining with partners and driving generation qualified pipeline from set of managed partners.
  • Responsible for owning the annual business plan for partners

OTHER SKILLS WE’D APPRECIATE 

  • Strong executive presence, including communication and presentation skills witha high degree of comfort to large and small audiences
  • Strong teamwork skills are also required to work in a highly matrixed environment successfully
  • Inclusive and collaborative – driving teamwork and cross-team alignment

EXPERIENCE REQUIRED 

  • Minimum 5+ years of partner management, sales, business development, or partners program development in the enterprise software and contact center technologies (CCAAS, IVR, ITR,  Chatbots, Conversational ai, etc) required 
  • Experience in sales through the partners’ ecosystem required 
  • Experience with enterprise software (SaaS) or cloud solutions required 
  • Experience in the development or execution through the partners’ program required
  • Business development, alliance management in the technology/software industry required
  • Candidate must currently reside in the Mexico region 
  • Candidates must be bilingual in both Spanish and English 

EDUCATION QUALIFICATION 

  • Bachelor’s Degree in Management, Marketing, Business Operations, Engineering, or related field preferred 

**Please note – no external placement agencies or recruiting firms will be utilized for this position**

Partner Sales Director - Brazil
Brazil

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Partner Sales Director - Brazil

We believe most, if not all, human-to-machine interactions can be automated for the greater good of  our customers and their employees. Most, if not all, digital experiences today will eventually manifest as  conversational interactions and truly transform the way enterprisesinteract with their key stakeholders:  customers, partners, and employees. We also believe that we play a critical role in making these  interactions simple, natural, and efficient by harnessing the power of automation. 

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to  deliver the next generation virtual assistant creation platform, experience delivery platforms, and  vertical and horizontal industry-specific solutions. 

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within  a fast-growing business that is expanding its global team. 

In this role you will be responsible for developing and managing our partners’ ecosystem of advisory,  system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow  revenue and build a long-term profitable business with our most valuable partners at the strategic level. 

This role requires close engagement with sales, product, and technical enablement teams. The  candidate will need deep experience influencing strategic relationships within a partnershipto achieve  sales results at an LATAM level. The ideal candidate deeply understands our technology and can assess  new opportunities and establish innovative and breakthrough approaches to translate that opportunity  into revenue. 

LOCATION: Brazil 

RESPONSIBILITIES 

Key responsibilities in this role are acquiring, onboarding, and enabling new partners (resellers, referrals,  advisory, system integrators, and technology partners) and managing relationships with existing  partners 

  • Identify new targeted reseller and referral partners in the region (acquisition plan)
  • Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
  • Engage and follow up with new and existing partners to sign-up to the partnershipprogram, support onboarding and execute the sales through the channel partners ecosystem
  • Drive a consistent growth in sales capacity through the partners’ ecosystem
  • Coordinate effective communication channel with Partners: including training sessions, webinars, partner program updates, demo videos, product updates together with the marketing  and business development team 
  • Execute Monthly and Quarterly Business Reviews with key partners
  • Report on partners’ acquisition and business status
  • Responsible for managing the overall day-to-day relationship in region with the partner
  • Responsible for business development across managed partners 
  • Responsible for opportunity mining with partners and driving generation qualified pipeline from set of managed partners.
  • Responsible for owning the annual business plan for partners

OTHER SKILLS WE’D APPRECIATE 

  • Strong executive presence, including communication and presentation skills witha high degree of comfort to large and small audiences
  • Strong teamwork skills are also required to work in a highly matrixed environment successfully
  • Inclusive and collaborative – driving teamwork and cross-team alignment

EXPERIENCE REQUIRED 

  • Minimum 5+ years of partner management, sales, business development, or partners program development in the enterprise software and contact center technologies (CCAAS, IVR, ITR,  Chatbots, Conversational ai, etc) required 
  • Experience in sales through the partners’ ecosystem required 
  • Experience with enterprise software (SaaS) or cloud solutions required 
  • Experience in the development or execution through the partners’ program required
  • Business development, alliance management in the technology/software industry required Candidate must currently reside in the Brazil region 
  • Candidates must be bilingual in both Spanish and English 

EDUCATION QUALIFICATION 

  • Bachelor’s Degree in Management, Marketing, Business Operations, Engineering, or related field preferred 

**Please note – no external placement agencies or recruiting firms will be utilized for this position**

Partner Account Executive
Columbia

We’re looking for someone motivated and experienced to join our team.

Remote Columbia
Full-time
JOB DESCRIPTION: Partner Account Executive (LATAM)

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report. This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business that is expanding its global team.

ROLE / TITLE: Partner Account Executive 

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers, and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs. 

LOCATION: Columbia, South America 

RESPONSIBILITIES 

  • Drive sales for opportunities being sourced via partners like systems integrators resellers, VADs and other channel partners
  • Utilize consultative selling techniques to better understand customer pain points, so you can offer solutions to specifically address those business needs. 
  • Maintain a partner-sourced pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals by working closely with Partner Alliance directors and the top partners managed by the partner alliance team
  • Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CXOs and Engineers. 
  • Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships. 
  • Utilize CRM system to effectively track and report sales activity on your pipeline. 
  • Effectively map new prospect organizations to identify the targeted buyers and decision makers.
  • Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies. 
  • Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
  • Create proposals and collaborate with RFx Team for responses to RFI/RFP documents. 
  • Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
  • Create top accounts, blueprints and deals closing plans 
  • Stay current on company offerings and industry trends. 

EDUCATION QUALIFICATION 

  • Bachelors or Masters in business-related field preferred.

SKILLS & TRAITS REQUIRED 

  • Minimum 5 years of experience selling enterprise software, contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational ai, etc) into Fortune 500 accounts required.
  • Minimum 5 years of selling experience in the Columbia market required. 
  • Must be currently residing and based out of Columbia required.
  • Must be bilingual in Spanish & English required.
  • Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
  • Strong desire to learn and succeed in tech sales.
  • Strong interpersonal communication skills with the ability to negotiate.
  • Excellent prospecting, presentation, and networking skills across all levels within an organization.
  • Excellent verbal and written communications skills.
  • Exceptional time management and organization skills.
  • Self-motivated team player with ability to work in a fast paced, changing environment.
  • Sense of urgency and persistence.
  • Energy, enthusiasm, and commitment.
  • Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx). 
  • Experience using CRM tools to track prospects and deals, as well as produce reports.

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai
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Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms