Travel | Kore.ai

Create pleasant experiences at every interaction

Kore.ai’s Intelligent Virtual Assistants let you stay in touch with your customers 24x7x365. Give them a virtual concierge and deliver a memorable interaction experience that includes – finding information, making bookings, placing orders, do inquiries, getting assistance, or simply providing feedback. It frees up internal staff from routine stuff and empowers them to seize upsell and cross-sell opportunities.

Supporting wide industries and use cases

Hotels

Resorts

Restaurants

Cruise

Amusement Park

From our customer

Company

Top 10 Pizza restaurant chain in North America

Challenge

Loss of business to competition as the staff unable to cater to phone orders
Staff burnout leading to mistakes due to multitasking

Solution

Voice and SMS based intelligent order taking and fulfillment assistant

Benefits

90% phone/SMS order containment
Improved revenue
Improved customer and staff satisfaction.

Potential Business Gain

Improved customer experience

Reduced operational costs

Increased employee productivity

Greater revenues with more sell

The Kore.ai Difference

Here is what drives the customers to deploy Kore.ai solution:

Cloud contact center with conversational and intelligent deflection to variety of channels replacing traditional DTMF

Omnichannel & multilingual support enabling you to interact with customers on their preferred channel and language

Pre-built solutions for faster time-to-market and to elevate both customer and employee experiences

No-code capabilities with a drag-n-drop interface – convenient for non-developers and business users

Plug-and-play API integrations with billing, ticketing and booking software for quick deployment

Multi-pronged NLP/NLU engines delivers superior intent recognition rate with minimal training

The Kore.ai virtual assistant platform caters to all the enterprise requirements, including scalability, and extensibility.

Enhance experiences for your customers’

Order placing assistance
Virtual assistants can infer from ordering patterns and customer behavior, allowing you to create more engaging experiences for frequent visitors.

24/7 customer support
Offer 24×7 instant assistance to your customers to get answers to their queries or make reservations, or do transactions with intelligent virtual assistants powered with superior NLP capabilities.

Multilingual Support
Improve the customer experience by serving your global customers in their local languages. The Kore.ai virtual assistants interact with users in 100+ languages.

Notifications & SMS
Attract and engage your customers by sending them timely personalized notifications, messages, SMS and offers.

Staff Augmentation
As virtual assistants can handle a significant load of incoming orders or requests, the overall operational efficiency is increased, freeing up staff to optimize the guest experience.

More selling opportunities
The assistants allow you to build stronger relationships with customers by providing seamless and personalized engagements across all online channels, to deliver highly targeted offers.