Careers

Who is Kore.ai?

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future. 

ROLE – Accounts Payable Payroll Specialist 

The professional in this position will be responsible for accounts payable and payroll. The Accounts Payable/Payroll Specialist reports to the Corporate Controller, in close coordination with the Human Resources team, and is responsible for providing financial, administrative and clerical services. This includes processing and monitoring payments and expenditures and preparing and monitoring the ADP payroll system. Providing these services in an effective and efficient manner will ensure that finances are accurate and up to date, that employees are paid in a timely and appropriate manner and that vendors and suppliers are paid within established time limits. 

RESPONSIBILITY:

• Perform the day to day processing of accounts payable transactions to ensure that municipal finances are maintained in an effective, up to date and accurate manner. 
• Receive and verify invoices and requisitions for goods and services; 
• Reconciles processed work by verifying entries and comparing system reports to balances; 
• Verify that transactions comply with financial policies and procedures; 
• Pays vendors by monitoring discount opportunities; verifying federal id numbers; Verifies vendor accounts by reconciling monthly statements and related transactions; 
• Prepare batches of invoices for data entry; Data entry invoices for payment; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments; 
• Maintains accounting ledgers by verifying and posting account transactions; 
• Process backup reports after data entry; Record checks and prepare for mailing; 
• Maintain listing of accounts payable; 
• Maintain updated vendor files, file names, and W9s; Generate and administer 1099s; 
• Complete payroll functions in order to ensure staff are paid in an accurate and timely manner. Process paperwork for new employees and enter employee information into the payroll system; 
• Process forms such as W2s, W4s, insurance enrollment forms; 
• Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies; Verify pay amounts, hours of work, deductions, etc.; 
• Issue and record adjustments to pay related to previous errors or retroactive increases; 
• Data entry of payroll information; Post-payroll reporting to Accounting department and requisite vendors;
• Prepare and remit source deductions and payroll tax/state taxes; 
• Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records; 
• Provide administrative support in order to ensure effective and efficient office operations; 
• Maintain an on-line filing system for all financial documents; Ensure the confidentiality and security of all financial and employee files; 
• Maintain or destroy records according to current records retention laws; 
• Perform other related duties as required. 

EXPERIENCE REQUIRED:

• 3 – 8 years full time experience in Payroll, Accounts payable functions. 

EDUCATION QUALIFICATION:

• Graduation from a standard high school & Associates degree in accounting/bookkeeping preferred

LOCATION: Orlando

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Account Executive – Travel & Hospitality

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

RESPONSIBILITIES

• Actively identify new customers through market research, cold calling, networking and social media, that can benefit from the company’s product or service.
• Utilize consultative selling techniques to better understand customer pain points, so you are able to offer solutions to specifically address those business needs.
• Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
• Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CxOs and Engineers.
• Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
• Utilize CRM system to effectively track and report sales activity on your pipeline.
• Effectively map new prospect organizations to identify the targeted buyers and decision makers.
• Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
• Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
• Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
• Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
• Stay current on company offerings and industry trends.

LOCATION – Remote US

EXPERIENCE REQUIRED

• Minimum 10+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts in the Travel / Hospitality Space required.
• Previous experience selling Contact Center Technologies (CCAAS, IVR, ITR, etc.)

MUST HAVE SKILLS

• Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
• Strong desire to learn and succeed in tech sales.
• Strong interpersonal communication skills with the ability to negotiate.
• Excellent prospecting, presentation and networking skills across all levels within an organization.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
• Experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE

• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.

EDUCATION QUALIFICATION

• Bachelors or Masters in business-related field.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
Learn more at  https://kore.ai

ROLE / TITLE: Inside Sales Representative – High Tech & Travel/Hospitality

As an Inside Sales Representative for the company, you will be responsible for identifying viable leads, qualifying prospects and acquiring new business to meet and exceed established revenue goals. Sales experience in SaaS, cloud-based technologies and/or AI sales is desired. Kore.ai thrives on the fast-paced environment expected by a growth stage Start-up.

RESPONSIBILITIES: 

• Generate a pipeline and closed/won business for the assigned territory in the designated B2B market (<$500M revenue accounts)
• Manage the full sales cycle from inception to close by following Kore.ai’s sales methodology, achieving target ARR quota
• Provide timely follow-up on inbound sales inquiries; qualifying fully and advancing opportunities that represent a balanced value for both the prospect and Kore.ai
• Outbound prospecting into your Engaged Accounts and Target Account lists
• Manage the selling cycle virtually through a combination of phone and/or virtual meetings (e.g. Zoom)
• Identify, develop and execute upsell/cross-sell strategies in assigned customer accounts
• Provide accurate forecasting of monthly/quarterly sales expectations with thoughtful opportunity-advancement strategies
• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision makers and key influencers within prospects’ organizations.
• Utilize CRM system to effectively track and report prospecting activity on your pipeline.
• Maintain timely and accurate CRM records.
• Analyze new prospect’s business needs through research and information gathering calls.

LOCATION – Orlando, FL / Remote

EXPERIENCE REQUIRED

• Minimum 3+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts in the Travel / Hospitality Space required.
• Previous experience selling Contact Center Technologies (CCAAS, IVR, ITR, etc.)

MUST HAVE SKILLS

• A hunter mentality and is a tenacious prospector & closer.
• Self-motivated to exceed personal and team goals.
• Demonstrable track record of success.
• Exceptional time management and organization skills.
• Has a team player attitude and a strong desire to grow with the company.
• Self-motivated team player with the ability to work in a fast-paced, ever-changing environment.
• Sense of urgency and persistence.
• Has excellent written and verbal communication skills.

EDUCATION QUALIFICATION:

• Bachelors or Masters in business-related field.

Who is Kore.ai?

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future. 

ROLE – Business Development Representative

As a Business Development Representative for the company, you will be responsible for prospecting new business, qualifying them, and partnering with an external Account Executive to develop that lead into a true sales opportunity. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational skills to attract interest in Kore.ai’s product offerings. 

RESPONSIBILITY:

• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations. 
• Utilize CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline.
• Analyze new prospect’s business needs through research and information gathering calls.
• Conduct outbound prospecting to create leads through emails, calls, and social media. 
• Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
• Build pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
• Work Marketing Qualified Leads (MQLs).
• Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs). 

MUST HAVE SKILLS:

• Sales or Customer Service experience a plus.
• Excellent communication skills – outgoing, personable, and energetic.
• Ability to build a rapport with prospects over the phone, via email, or via Video.
• Must be a competitive, ambitious and self-motivated individual with a hunger to succeed.
• Receptive to feedback and coachable.
• Resilient and possess the grit and determination to power through objections.
• Ability to achieve monthly productivity goals.

EXPERIENCE REQUIRED:

• 2 years to 4 years of experience in sales and business development activities. 

EDUCATION QUALIFICATION:

• Bachelors in a business-related field, such as business, management, or marketing. 

LOCATION: Orlando / Remote

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities.

At Kore.ai you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE – Senior Content Marketing Manager

Kore.ai is looking to hire a digital marketing manager to be responsible for content strategy and content marketing deliverables. This individual will lead the content team, which includes planning, producing, and analyzing the written content we create while iteratively advancing Kore.ai’s editorial vision and mission. The ideal candidate will collaborate across functions to deliver an effective content marketing strategy and editorial plan to meet the business objectives in the most efficient manner.

RESPONSIBILITY:

• Produce high-quality articles, white papers, blogs, press releases, email marketing messages for demand gen, business development and customer success campaigns, case studies, survey reports and web copy.
• Serve as an exemplary writer, consistent with our company’s tone and mission by writing clean, concise, well-polished copy.
• Edit content produced by content writers (also product marketing and social teams) including conceptualizing the projects upfront, assigning projects and overseeing development and copy-editing prior to publishing.
• Continuously measure and improve content performance; create reports leveraging Google Analytics, HubSpot and social media analytics tools.
• Build and maintain editorial calendar and written guidelines.
• Stay up-to-date with the latest industry trends and customer challenges in order to build a more effective editorial calendar.
• Work closely with senior leaders, marketing teammates, and other departments to create effective communications strategies that articulate our product’s core benefits properly and consistently, as well as thought leadership content.
• Interact with content specialists, graphic designers and internal team members to create and review all content & ensure consistent message.
• Ensuring that site performance analysis, SEO tactics and media insights are continuously used to optimize content development on behalf of business partners.
• Push the business to adopt better content creation practices through frequent testing of new content formats and distribution channels, including championing the increased use of data visualization.
• Oversee content management of all creative resources including designers, writers, and other agency personnel.

MUST HAVE SKILLS:

• Strong communication skills.
• Ability to develop, organize, and maintain content marketing strategy.
• Ability to create, update, and maintain training documents.
• Excellent grammar, punctuation and spelling skills.
• Experience/consistent performance in deadline-oriented environment due to tight time restraints and volume of work.
• Ability to manage multiple projects and juggle priorities.
• Clear, effective communicator—verbally and in writing—with the ability to be persuasive.
• Demonstrated ability to work productively with counterparts in a cross-functional capacity.
• Must be able to respond quickly in an environment of changing priorities.
• Must be able to set relevant priorities on a daily basis as the job requires.
• An uncompromising approach to hitting deadlines.
• Results-oriented; proven ability to prioritize, drive and achieve results through self and others under time pressure.
• Ability to effectively prioritize and manage your time to address multiple responsibilities in a fast-paced, professional environment.
• Editorial mindset that seeks to understand what audiences consume and how to create it.
• Ability to analyze and present content and social performance.
• Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of traffic, leads and sales.
• Strong knowledge of content marketing strategy and channels with the ability to build and track benchmarks for measuring success and ROI.

EXPERIENCE REQUIRED:

• 5+ years of content marketing or direct copywriting experience
• Bonus skills: HTML/CSS, Adobe Creative Suite

EDUCATION QUALIFICATION:

• A Marketing/Mass Communications/Journalism degree or equivalent work experience with 5+ years of experience in marketing, communications, or writing-focused roles

LOCATION: Orlando / Remote

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai)

ROLE / TITLE: IT/Desktop Support

We are hiring a Desktop Support/IT professional for our Orlando office. Our IT professional will assist internal customers with both Windows and Mac laptops so should have a good understanding of both. 

You will be hands-on alongside our full-time team making improvements to our office environment, updating physical and virtual office tools, providing tech support across all departments, and documenting internal IT Support solutions.

Our IT professional has a can-do attitude, is a collaborative problem solver who enjoys helping people. The perfect candidate is unafraid to ask questions and is comfortable learning independently. This candidate will troubleshoot in real-time and listen attentively to the end-user. Responsiveness and follow-up will be critical to providing excellent customer service.

RESPONSIBILITY

We’re looking for a problem solver who enjoys resolving interesting challenges. You will:

• Have experience working on Windows and Apple laptops and peripherals
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure the functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Work with outside vendors to purchase parts/services as needed
• Ability to connect printers and other devices to laptops from the cloud or network

LOCATION: Orlando, FL

MUST HAVE SKILLS

• Proven experience as IT Technician, Desktop Support, or relevant position
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

ATTRIBUTES FOR THIS POSITION

• A reliable team player with a can-do attitude
• Someone who communicates clearly and respectfully with Internal Customers at all levels
• Eager to help people, and solve problems
• Comfortable working in a fast-paced environment
• Humble and unafraid to ask questions and admit mistakes
• Able to analyze and deconstruct technical problems
• Able to develop and maintain technical documentation
• Knowledgeable in networking, programming, or system administration
• Willing to take a hands-on approach to gain experience in diagnosing, troubleshooting, and resolving technical issues at the desktop, server, and network levels
• Ability to work independently as our IT team is remote.

EDUCATION

• Degree in Computer Science, Engineering, or relevant field

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai) 

ROLE / TITLE: Sales Program Manager

Sales Program Manager will be supporting our sales team. This person will work hand in hand with our GTM sales leaders in driving GTM strategy for our products. They will be responsible for understanding pipeline and operational goals for the business and creating, leading and executing sales programs to help us achieve our goals. 

RESPONSIBILITIES

Our Sales Program Manager will partner with GTM leaders to define programs and bring our go-to-market strategy to life. They will create program structure to set up these complex and high visibility programs up for success. They will build cross-functional teams across sales, marketing, enablement, partners and product to drive successful execution of company priorities. Our sales program manager will be able to identify and track key program milestones ensuring progress and accountability. They will work with stakeholders at all levels (GM, VPs, Directors, etc) to keep programs on track. They will understand and communicate program status, issues, dependencies and risks to program stakeholders. They will facilitate decision-making by identifying key stakeholders and surfacing information needed to make critical business decisions. This role requires extensive collaboration internally and externally to help our sales team maximize their effectiveness.

• An energetic, cross-functional leader with deep knowledge of enterprise technology sales in terms of product and go-to-market. 
• An expert in measuring the impact of programs on pipeline, revenue and operational targets. 
• Strong communication, writing and presentation skills
• Strong facilitation and stakeholder management skills and are comfortable and excited to work side-by-side with execs. 
• Experience in launching and developing programs to support growth at scale. 
• Ability to take the vision and develop structured plans, actions and measurable metrics to effectively execute on that vision.
• Experience in effective program management.
• Consistent overachiever in previous performance and results.

EXPERIENCE REQUIRED 

• Project management experience
• Software experience (contact center, SaaS, Ccaas, etc)
• CRM proficiency

MUST HAVE SKILLS

• Leader mentality 
• Analytical, driver, self-motivated
• Highly organized, self-motivated & results-oriented
• Able to thrive in high growth, fast-paced environment

EDUCATION QUALIFICATION

• Bachelor’s degree

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai)

ROLE / TITLE: PARTNER ACCOUNT DIRECTOR – RESELLERS

Kore.ai provides a compelling opportunity for Reseller Sales Professionals with a proven track record exceeding quota in technology sales. Our goal is to boost our velocity of sales and broaden our market reach with strategic Reseller relationships, and this requires creative and ambitious Reseller Account Directors who thrive on building technology partnerships. Their focus will be to identify and manage Resellers to transform customer and employee experiences through Conversational AI in untapped markets and accounts.  

The ideal candidate will have at least 5-8+ years experience in partnerships/business development or selling enterprise software into the Enterprise market or large Service Provider markets. The Partner Account Director will align with North America vertical and field sales, customer success, and marketing leadership to establish the requirements for Reseller partnerships. You will marry the regional and vertical industry needs with the global partner organization’s priorities. The individual must be passionate about technology trends, particularly in relation to Conversational AI platform development and the automation of customer & employee engagement, as they build and execute a market-leading strategy through indirect channel relationships.

RESPONSIBILITIES:

• Transform the North America territory while generating new revenue streams for Kore.ai together with Resellers through expanded reach of Conversational AI and ML technology
• Create an execution plan for the region to meet objectives. This includes working with sales and product leadership on a joint strategy as well as documenting business plans with key partners in the region and performing Quarterly Business Reviews
• Iterate on our Reseller partner strategy for North America. It’s up to you to do what it takes to build the ecosystem, ensure Resellers are helping drive sell-through revenue and delivering customer success
• Attract, negotiate, and onboard new fulfillment resellers in select markets
• Structure creative go to market and awareness models to maximize revenue while driving long term partner success
• Account mapping and deal coordination for collaboration with our field sales and technical enablement teams
• Achieve quarterly and annual revenue targets from sell-through and sell-with sales motions

MUST HAVE SKILLS

• Consistent overachievement of quota and revenue goals
• Strong critical thinking and problem solving skills
• Proven success in identifying and recruiting Resellers, managing joint business territory plans with partners to deliver against joint targets
• Strong network/references from VARs, VADs, and SI Resellers in the region
• Humble, honest, driven cross-functional master comfortable with change and navigating ambiguity
• Accountable with a sense of urgency and capable of leading teams by influence
• Strong bias to action and excellent time management and prioritization skills
• Strong familiarity of technology platforms, contact center, and B2B cloud marketplace go-to-market
• Exceptional verbal and written communication skills, including experience presenting technical and business value to C-level executives
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Entrepreneurial mindset with appetite to define process and build programs
• Account planning and execution, forecasting, strong time & priority management skills
• Strong tolerance for ambiguity; ability to focus and execute in a rapidly changing environment, take charge and make things happen
• Strong data driven approach to decision making
• Work cross-functionally across Partner Marketing, Partner Enablement, Product Management, and Sales teams of both Kore.ai and your partners
• Manage and report business through accurate forecasting, stakeholder updates, and quarterly business reviews
• Willingness to travel up to 30% 

OTHER SKILLS WE’D APPRECIATE

• Passion and commitment for partner success
• Enthusiasm for AI technology and its impact on human productivity
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

EXPERIENCE REQUIRED: 

• 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers. 

EDUCATION QUALIFICATION  

• Bachelor’s Degree or equivalent years of experience. MBA preferred

Kore.ai provides a compelling opportunity for ISV/OEM Sales Professionals with a proven track record exceeding quota in technology sales. Our goal is to build an organization of visionary and ambitious ISV/OEM Account Directors worldwide who are committed to transforming customer and employee experiences through technology partners who embed or integrate with Conversational AI. 

Role Description:

The ideal candidate will have at least 5-8+ years experience in partnerships/business development or selling enterprise software into the Enterprise market or large Service Provider markets. The Partner Account Director is responsible for developing a designated territory and concentrating on building and fostering ISV/OEM partnerships during the entire technology adoption journey with Kore.ai. The individual must be passionate about technology and technology trends particularly in relation to Conversational AI platform development and the automation of customer & employee engagement as they evangelize within their partner’s organization.

Your Impact:

• Achieve quarterly and annual revenue targets from sell-through and sell-with sales motions
• Accurate forecasting and territory planning
• Transform your partner’s business while generating new revenue streams for them with Conversational AI and ML technology.
•  Achieve new revenue for Kore.ai in both new and existing ISVs who showcase our capabilities in various markets, apps, industries, and use cases.
• Structure creative pricing and financial models to maximize revenue while driving long term partner success
• Account mapping and deal coordination for collaborative field sales from marketplace app listings
• Designing, executing, and closing on technical and GTM joint value partnership campaigns
• Advocating for and spearheading demand generation and awareness marketing for and with your partners to reach territory goals

MUST HAVE SKILLS

• Consistent overachievement of quota and revenue goals
• Strong critical thinking and problem solving skills
• 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers. 
• Humble, honest, driven cross-functional master comfortable with change and navigating ambiguity
• Accountable with a sense of urgency and capable of leading teams by influence
• Strong bias to action and excellent time management and prioritization skills
• Strong familiarity of technology platforms, AI and ML technology, contact center, and B2B cloud marketplace go-to-market
• Exceptional verbal and written communication skills, including experience presenting technical and business value to C-level executives
• Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Demonstrated track record of managing business forecasts and financial models 
• Entrepreneurial mindset with appetite to define process and build programs
• Excellent verbal and written communication skills (English)
• Account planning and execution, strong time & priority management skills
• Proven ability to lead and assist in business case development with partners
• Diligently manage opportunities with Kore.ai sales teams and be the go-to expert for our Partners’ business and solutions in your territory
• Work cross-functionally across Partner Marketing, Partner Enablement, Product Management, and Sales teams of both Kore.ai and your partners
• Manage and report business through accurate forecasting, stakeholder updates, and quarterly business reviews
• Willingness to travel up to 30% 

OTHER SKILLS WE’D APPRECIATE

• Passion and commitment for partner success
• Enthusiasm for AI technology and its impact on human productivity
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

EDUCATION QUALIFICATION  

• Bachelor’s Degree or equivalent years of experience. MBA preferred

Who is Kore.ai? 

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities. 

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE – Senior Engagement Leader

The Senior Engagement Leader(EL) is the primary manager for the overall definition, delivery and planning of Kore platform implementation and integration for various clients. The EL will serve as a liaison between Kore and the clients to ensure all requirements are implemented on schedule and within budget. EL will manage multiple clients and drive business value / ROI for clients from implementations.

The EL is also responsible for leading and motivating the team and is viewed by clients as the primary contact for a wide variety of issues related to their implementations and integrations. The EL will coordinate global resources, partners, support teams. EL will also need to be able to partner effectively with client and partner stakeholders, deliver under tight deadlines, have strong communication skills and have the ability to manage multiple projects at one time. EL will manage the services P&L for the region.

RESPONSIBILITY:

• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
• Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams.
• Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization.
• Responsible to set-up delivery and governance rigor and reviews delivery  and financial metrics, assess risk and drive mitigation plans, creates and review SoW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams.
• Directs team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business.
• Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
• Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
• Effectively “on-board” new client relationships.
• Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.

MUST HAVE SKILLS: 

• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
• Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.

EXPERIENCE REQUIRED:

• A minimum of 15 years of experience in a client-facing role in the IT professional services or management consulting firm.

EDUCATION QUALIFICATION: 

• Bachelor’s degree, or equivalent professional experience

LOCATION: Orlando, FL

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at https://kore.ai

ROLE / TITLE: Customer Success Director

The Customer Success Directors (CSD) is ultimately accountable for ensuring the success of the assigned portfolio of customers, responsible for driving adoption and growth of the Kore platform and turning customers into referenceable customers. The CSD will bring best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater product adoption, business value and executive alignment between Kore and the Customer. 

This role reports directly into the Customer Success Leader in the region.

Responsibilities:

• Customer Success Director owns the ultimate responsibility for both Customer Renewals and Solutions upselling. You ensure that customers derive maximum value from their investment in Kore, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.
• Act as a liaison between product management and the customer with a focus on communicating the product roadmap and how the roadmap will influence customer activities.
• Partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals with digital solutions.
• Effectively network an account in order to achieve successful execution of the customer’s Blueprint.
• Develop a comprehensive understanding of the customer’s industry business challenges and objectives to appropriately map Kore product features and associated business benefits to address their needs.
• Create and maintain a comprehensive Strategic Success Plan to be shared with your direct manager, and others as needed to ensure total customer success.
• Identify a close plan for an upcoming renewal or an upcoming upsell partnering with other internal stakeholders.
• Serve as a customer advocate in driving industry best practices and the evolution of Kore applications and platform functionality, and administrative services integral to the customer’s success.
• Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners, and Kore.
• Contribute thought leadership and best practice, both internally and externally, around digital business transformation.
• Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.

MUST HAVE SKILLS 

• A passion for customer success and laser focus on providing customer value.
• Experience dealing with large, complex accounts building relationships at the most senior IT and business levels.
• Possess strong technical acumen and should be able to demonstrate our solutions and able to understand and translate the technical aspects to the appropriate teams.
• Experience with account portfolio planning and prioritization.
• Ability to communicate Kore products and platform features and capabilities.
• Proven effectiveness at leading and facilitating executive meetings and workshops.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation.
• Working knowledge of the digital design, development, and implementation methodologies

OTHER SKILLS WE’D APPRECIATE

• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 

Location – Orlando, FL and Remote

EDUCATION QUALIFICATION:

• BS/BA in related discipline is preferred.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at https://kore.ai

ROLE / TITLE: Customer Success Manager

Customer Success Manager (CSM) will support the customer lifecycle as it relates to customer on-boarding, adoption, on-going product awareness & support, renewal, and expansion.

The CSM must have a strong understanding of our customers business objectives and the ability to identify and articulate how our solution supports achievement of the customers strategic business goals. 

RESPONSIBILITIES: 

• Collaborate closely with Sales, Professional Services, Product, and Support Teams to gain a 360-degree view of the customer to ensure adoption of our products and platform.
• Work cross-functionally to facilitate a seamless Customer on-boarding process, ensuring a smooth go live and introduction for the Customer from the outset. 

• Actively review support tickets and proactively work with customers to address any adoption issues.
• Proactively reach out 
• Support or response to any alerts, red flags, poor health. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket. 

• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe. 

• Work collaboratively with the Marketing team to build Customer testimonials and referrals. 

• Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them 
• Calculating periodic health of key accounts through continuous monitoring to avoid any last-minute surprises.
• Responsible for making sure that Kore product support team is providing timely, accurate and meaningful resolution to all customer queries
• Work collaboratively with the product & implementations teams in capturing and tracking the solution success criteria.

MUST HAVE SKILLS 

• Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success. 
• Data-driven with a commitment to process; drive / track consistent engagement process. 
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture. 
• Excellent interpersonal skills. 
• Creative thinker with the ability to troubleshoot issues quickly and effectively. 
• Excellent written and verbal communication skills. 
• Strong presentation skills. 
• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 
• Ability to grasp basic technical concepts

  OTHER SKILLS WE’D APPRECIATE

• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 
• Ability to grasp basic technical concepts

EXPERIENCE REQUIRED

• 4-5+ years experience in customer-facing roles managing software sales and/or software implementation projects

EDUCATION QUALIFICATION:

• BS/BA in related discipline is preferred.

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE: Business Development Representative

As a Business Development Representative for the company, you will be responsible for prospecting new business, qualifying them, and partnering with an external Account Executive to develop that lead into a true sales opportunity. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational skills to attract interest in Kore.ai’s product offerings. 

Our Business Development Reps earn $50k – $100k annually

RESPONSIBILITIES

• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations. 
• Utilize CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline.
• Analyze new prospect’s business needs through research and information gathering calls.
• Conduct outbound prospecting to create leads through emails, calls, and social media. 
• Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
• Build pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
• Work Marketing Qualified Leads (MQLs).
• Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs).  

EXPERIENCE REQUIRED

• 0-2 years of experience.

MUST HAVE SKILLS

• Excellent communication skills – outgoing, personable, and energetic.
• Ability to build a rapport with prospects over the phone, via email, or via Video.
• Must be a competitive, ambitious and self-motivated individual with a hunger to succeed.
• Ability to achieve monthly productivity goals.

OTHER SKILLS WE’D APPRECIATE

• Sales or Customer Service experience a plus.
• Receptive to feedback and coachable.
• Resilient and possess the grit and determination to power through objections.

EDUCATION QUALIFICATION  

• Bachelors in a business-related field, such as business, management, or marketing.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE / TITLE: Sales Operations Manager

As Sales Operations Manager, you’ll play a critical role in improving and scaling our sales operations to efficiently serve our quickly growing customer base. You will assist in approving reliability of sales forecasts and sales effectiveness. This role will report to the Chief Revenue Officer.

RESPONSIBILITIES

• Own end-to-end process of tracking the sales funnel and operational metrics.
• Define and deliver insights to management, as well as, propose techniques to improve efficiencies and funnel performance.
• Build and help to standardize sales reporting for strategic analysis in internal business review.
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment.
• Present campaign and pipeline performance leveraging reporting functions and dashboards available in sales tool suite.
• Create monthly content for executive presentations and Board reporting.
• Assist with onboarding and training of new sales talent on tools and process.
• Refine customer segmentation, assist with territory planning and management, help with compensation structures and tracking, as well as, ideate plans for enhanced renewals and upsell processes.
• Manage and admin all technical aspects of key sales systems (Salesforce, Zoom, LinkedIn Navigator, etc.)
• Create and maintain documentation on sales processes and policies.

LOCATION – USA

EXPERIENCE REQUIRED

• 5-10 years of experience in sales operations, preferably at an enterprise software or technology platforms and services company.

MUST HAVE SKILLS

• Ability to understand high level sales strategies, translate them into system and process requirements, and ensure execution and business impact.
• Innate drive to innovate and optimize use of available resources.
• Strong analytical and advanced problem solving skills.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Self-motivated team player with ability to work in a fast paced, changing environment.
• Advanced experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE

• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).

EDUCATION QUALIFICATION

• Bachelors or Masters in business-related field, such as business, management or marketing.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Accounting Professional

We are seeking a detail-oriented GL accountant to perform accounting tasks. One should demonstrate sound knowledge of best practices in general ledger accounting and experience in a similar role. A top-class GL accountant will be someone whose accounting expertise results in accurate financial planning and regulatory compliance.

RESPONSIBILITIES:

• Accounts Management: Ensuring compliance to US GAAP. Responsible for monthly/quarterly/yearly closing & finalization.
• Ensuring compliance with and adherence to the various US corporate and fiscal laws, statues, enactments, and guidelines (i.e. C Corp Tax, DTAA, Transfer pricing, indirect taxes).
• US Taxation – Form 1120 Filing, consolidated tax returns, schedule M1/M2/M3 reconciliation, 965 transition tax statement, tangible personal property tax return, county taxation, VAT/state tax returns.
• Unbilled Revenue Reporting – Review of T&M (SOW’s signed, invoicing held for want of PO’s), fixed bid (basis milestone achievement).
• Data backup for 1099 & W2 reconciliations monthly/quarterly/annually, payroll benefit expense reconciliation, FSA, 401(k), PTO calculations for final settlements.
• Travel Accounting – Concur expense report accounting, advance vs expense settlement reports, Client Pay reports, etc.
• Coordinate’s work relating to both internal and external audits in the periodic review of the company financial records. Is further responsible for the implementation of agreed upon recommendations resulting from the audit findings.
• Payroll Accounting – Ensure payroll reports shared by HR matches per payroll inputs shared for the month based on new hire and exit data.
• Sales Tax Reporting – Based on the Nexus study done periodically, ensure registrations if any required for new states are done on time, collect and file taxes accordingly.

LOCATION – Orlando, FL

MUST HAVE SKILLS

• Knowledge of ASC 606 for revenue recognition (R16a), deferred revenue schedules, tracking bookings, and ARR/MRR schedules.
• US Taxation – Form 1120 filing, consolidated tax returns, Schedule M1/M2/M3 reconciliation, 965 transition tax statement, tangible personal property tax return, county taxation, VAT/State tax returns.
• Accounts Receivable Management – Invoicing, credit memos, rebills, liaise with sales & customer success teams for collection, AR aging report with comments on collection efforts.

TOOLS WE USE:

• Quickbooks – Accounting Software
• SaaSant – Accounting automation software
• HubSpot – CRM
• Concur – Expense submission & reporting tool
• Carta – equity management solution
• Avalara – Tax Admin Console

OTHER SKILLS WE’D APPRECIATE

• Strong collaboration skills interacting with Global Finance Controller and CFO
• State apportionment of taxes & reconciliation with 941’s.

EDUCATION QUALIFICATION:

• Some college desired in accounting or business related discipline.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Account Executive – Healthcare

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

RESPONSIBILITIES

• Actively identify new customers through market research, cold calling, networking and social media, that can benefit from the company’s product or service.
• Utilize consultative selling techniques to better understand customer pain points, so you are able to offer solutions to specifically address those business needs.
• Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
• Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CxOs and Engineers.
• Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
• Utilize CRM system to effectively track and report sales activity on your pipeline.
• Effectively map new prospect organizations to identify the targeted buyers and decision makers.
• Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
• Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
• Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
• Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
• Stay current on company offerings and industry trends.

LOCATION – Remote US

EXPERIENCE REQUIRED

• Minimum 10+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts in the Healthcare Space required.
• Previous experience selling Contact Center Technologies (CCAAS, IVR, ITR, etc.)

MUST HAVE SKILLS

• Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
• Strong desire to learn and succeed in tech sales.
• Strong interpersonal communication skills with the ability to negotiate.
• Excellent prospecting, presentation and networking skills across all levels within an organization.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
• Experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE

• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.

EDUCATION QUALIFICATION

• Bachelors or Masters in business-related field.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Account Executive – Retail

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

RESPONSIBILITIES

• Actively identify new customers through market research, cold calling, networking and social media, that can benefit from the company’s product or service.
• Utilize consultative selling techniques to better understand customer pain points, so you are able to offer solutions to specifically address those business needs.
• Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
• Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CxOs and Engineers.
• Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
• Utilize CRM system to effectively track and report sales activity on your pipeline.
• Effectively map new prospect organizations to identify the targeted buyers and decision makers.
• Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
• Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
• Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
• Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
• Stay current on company offerings and industry trends.

LOCATION – Remote US

EXPERIENCE REQUIRED

• Minimum 10+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts in the Retail Space required.
• Previous experience selling Contact Center Technologies (CCAAS, IVR, ITR, etc.)

MUST HAVE SKILLS

• Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
• Strong desire to learn and succeed in tech sales.
• Strong interpersonal communication skills with the ability to negotiate.
• Excellent prospecting, presentation and networking skills across all levels within an organization.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
• Experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE

• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.

EDUCATION QUALIFICATION

• Bachelors or Masters in business-related field.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities.

At Kore.ai you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE – Content Marketing Specialist

RESPONSIBILITY:

• Write and Edit Content: Strong experience in creating content for demand gen activities, the Kore.ai website and growing a social audience. Maintain an appropriate tone in writing, adhering to the Kore.ai style guide. When editing, display an editorial mindset that seeks to understand what audiences consume and care about and how to create content that corresponds to their persona. Additionally, it will be important to check for errors in grammar, punctuation, and style.
• Conduct Research: Display an ability to constantly research to understand trends in content creation. Identify relevant topics, fact-check, and analyze sources to generate information. The candidate should be an excellent communicator and creative thinker, with an ability to use data to inform all decisions.
• Create Content Strategies: The candidate should understand Kore.ai goals, and seek to create content accordingly. Analyze and present content and social performance, target to build content for specific audiences, conduct market research or employ SEO strategies.
• Maintain Editorial Calendars: Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, eBooks, reports, case studies, webinars, infographics, etc.).
• Coordinate with Subject Matter Experts and Designers: Working with other writers, subject experts and designers, the candidate should ensure their work meets company standards. They regularly communicate with stakeholders to develop content and ensure that deadlines are met.
• Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of engagement, leads and sales.
• Experience with Microsoft Office, WordPress, Google analytics, Slideshare, and the top social channels.

EXPERIENCE REQUIRED:

• 3 – 5 years of experience

EDUCATION QUALIFICATION:

• A Marketing/Mass Communications/Journalism degree or equivalent work experience with 3 – 5 years of experience in marketing, communications, or writing-focused roles.
• Bonus skills: HTML/CSS, Adobe Creative Suite.

LOCATION: Orlando / Remote

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
You can find full press coverage at  https://kore.ai/press/

POSITION / TITLE: Sales Engineer

Sales Engineers will work with and learn from a variety of technical leaders within Kore.ai to ensure they fully understand how to represent our technology, answer questions related to the competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit back into the product management team to continue to enhance the product while documenting frequently asked questions on how we address client objections.

RESPONSIBILITIES

• Articulate our unique value proposition and technology differentiation.
• Demonstrate Kore.ai Platform features and pre-build Solution products.
• Whiteboard the solution and review architecture, performance, and scalability requirements.
• Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
• Facilitate and drive use case workshops with prospective customers.
• Analyze conversational UX use cases for feasibility and value creation for the client
• Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
• Work closely with product management to provide input and guidance for product roadmap and enhancements
• Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success
• Continue to provide technical guidance to the project and client teams as we go through solution delivery, adoption, and drive future engagements.
• Develop and maintain relationships with prospect and customer technical contacts.
• Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.

EXPERIENCE REQUIRED

5-10 years of experience.

MUST HAVE SKILLS

• 5-10 years of experience in a client-facing technical role.
• 2-5 years of experience participating in the sales cycle at a technology company.
• Technical experience preferably sales-engineering &/or web-development experience.
• Strong technical acumen & ability to learn new patterns, spaces and domains quickly.
• Ability to understand our client’s challenging business problems and frame up a crisp solution.
• Proven track record in a Sales Engineer, Presales, or Solution Architect capacity
• Experience with languages such as Python, Java, JavaScript, and Linux shell scripts.
• Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology team/s.

OTHER SKILLS WE’D APPRECIATE

• Confidence and strong presentation skills to drive large portions of long customer meetings.
• Strong customer presence, especially with senior client executives.
• Approachable and someone who loves to work a room and build relationships
• A consultant mindset to identify and frame customer solutions
• Proven track record selling enterprise deals
• Exceptional listener
• A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel (when normalized again), weekends)
• Experience with NLU technology in the industry.
• Strong verbal and written communication
• Strong analytical and problem-solving capabilities
• Highly organized, detail-oriented, and self-motivated
• Able to thrive in a high-growth, fast-paced environment

EDUCATION QUALIFICATION

• Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required; advanced degree or technical certification(s) preferred.

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai) 

POSITION / TITLE: SOFTWARE ENGINEER

Software Engineer will be a part of the developing team and will be responsible for developing web components, associated with various features of the product. He may also be required to work with the Product team, to develop quick prototypes and blueprints.

RESPONSIBILITIES

• Develop enterprise grade virtual assistants using Kore XO platform.
• Work on  developing high traffic / real-time Enterprise apps.
• Be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Working with internal and external teams to rapidly prototype and develop solutions to complex enterprise problems. 
• Work in an agile development environment.
• Decides how features should be implemented and deliver a valuable & quality product.

EXPERIENCE REQUIRED

• Minimum 2-4 years of development experience and should have good programming skills.

MUST HAVE SKILLS

• Skillset should have few of the following Node.js, python, Redis, MongoDB, Web Sockets.
• Knowledge on Linux / Unix flavours is a plus.
• Candidate must have hands-on experience in server-side programming independent of technology
• Strong knowledge of code documentation.
• Experience with the Git version control system.
• Experience in developing PaaS or SaaS products is a plus.

EDUCATION QUALIFICATION

• Undergrad degree in Engineering or Computer Applications

LOCATIONS : Orlando, FL

Kore.ai’s Partner Solutions Architect is an integral member of  the Partner Account team and serves as the strategic technical advisor to assigned partners in their territory, provides guidance to internal and external stakeholders, and ensures the highest levels of Partner satisfaction. ​The ​Partner Solution Architect’s time is split between pre and post sales activities, acting as the Kore.ai knowledge expert to our partners, and engaging other SMEs across the organization to develop, launch, and support innovative solutions that help drive partner success.

The Partner Solutions Architect position requires a balance of strategic thinking with a strong roll-up your sleeves and ‘get it done’ mentality. Candidates will work closely with developers, architects, and business leaders acting as their trusted technical advisor during the entire technology adoption journey with Kore.ai. The individual must be passionate about technology and trends particularly in relation to Conversational AI platform development, machine learning, and the automation of customer & employee engagement.

RESPONSIBILITIES

• Develop & maintain trusted advisor relationships with prospective and existing partners, including ISVs, Resellers, and Systems Integrators.
• Conduct sales meetings and deliver product demonstrations with prospective partners of Kore.ai products, either online or in person with Partner Account Director and Partner Account Manager.
• Effectively articulate Kore.ai platform features & differentiators to partners and help them understand the technical value and benefits of the solution.
• Clearly articulate the value of Kore.ai offerings to audiences ranging from CxOs to Engineers.
• Provide hands-on deep technical product walk-through of product features for various technical audiences, address development or integration questions, and overcome barriers of adoption.
• Help partners define an evaluation criteria & demonstrate how Kore.ai meets it.
• Prepare and deliver targeted PowerPoint presentations product demonstration for prospects.
• Setup and/or build product demo environments and assets.
• Assist in delivering proof of concept / pilot projects that demonstrate Kore.ai value.
• Create proposals and responses to RFI/RFP documents.
• Conduct solutions workshops to define business requirements and processes.
• Assist marketing with trade shows, case studies, creating demo scripts, demo videos and white papers.
• Travel to partner meetings or events may vary, expected to average 25-40% 
• Develop and maintain a broad knowledge of the technology industry especially enterprise bots and messaging platforms to stay aware of trends, issues and competition.

EXPERIENCE REQUIRED

• At least 5 years of experience in pre-sales or software development working with enterprise software systems.
• Ability to build trusting relationships among the partner developer community and evangelize Kore.ai’s products
• Experience leading engagements with both business and technical partners
• Good coaching skills with ability to understand key business requirements, and strong communication in articulating a solution design 
• Comfortable running live technical discovery, demo sessions, technical architecture whiteboarding, and solution integration flow documentation. 
• Background in messaging/telephony solutions, contact center technology, or prior experience using Kore.ai’s platform would be a significant advantage

MUST HAVE SKILLS 

• Mobility / wireless solutions experience (device manufacturers; network providers; mobile network standards; on device applications; mobile web browser applications; SMS applications).
• Functional enterprise software integration experience using standard integration protocols such as Webhooks, REST APIs, Web Services, and RSS.
• Ability to understand enterprise security, encryption and single sign-on capabilities.
• Proficient with Microsoft Word, Excel, PowerPoint, MS Project and Visio.
• Excellent verbal and written communications skills, especially with solution integration diagram mapping.
• Exceptional time management and organization skills.
• Experience communicating with CxO executives, Marketing and other line of business owners, and technical audiences is desired.
• Proficient with Smart Phones: iPhone, Android, Windows Mobile, and Blackberry.
• Proficient with MacOs, Windows 7 or 8, and Linux.

OTHER SKILLS WE’D APPRECIATE

• Industry vertical experience in financial services, healthcare, travel and hospitality, mobile ecommerce or social networking is a nice to have.
• A desire to be curious, collaborative, and humble

EDUCATION QUALIFICATION  

• Bachelors in Engineering or Masters in Computer Applications Business Information Systems (BIS) is a plus

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai)

ROLE / TITLE:  Lead Conversation Architect

A conversation architect designs powerful, strategic conversations. They determine the questions to trigger the conversations and design the processes to convene and host them.

RESPONSIBILITIES

• Consultative design strategists who are the standard bearers for rigorous, data-driven, user-centric conversational design internally and with clients and prospects.
• Evangelize and advocate for conversational user experience design. Develop metrics to prove the value of UX in delivering better outcomes for clients.
• Create and document best-in-class conversational UX design practice. Build internal knowledgebase of guidelines, heuristics, and processes to support Kore employees, partners, and clients. Develop reusable design patterns to increase design efficiency.
• Design compelling vision clips, prototypes, and demos to immediately demonstrate excellence in conversational UX.
• Work with sales engineering on high-value prospects to identify and scope opportunities for new projects. Bolster existing requirements-gathering with a focus on end user needs, expectations, and contexts of use.
• Work with account managers to optimize outcomes for existing clients through user research and user-centric analysis of metrics and seek opportunities to grow ARR by adding new functionality and capabilities to existing applications.
• Identify strategic opportunities to enhance Kore technology and tools to better enable excellent experiences. Work with the product team to incorporate these recommendations.
• Actively contribute to the Kore.ai blog, white papers, and case studies. Represent Kore at industry conferences.
• Produce and deliver training through Kore.ai Academy on all aspects of conversation design and UX.

EXPERIENCE REQUIRED

• 10 or more years’ experience in conversation design

MUST HAVE SKILLS 

• Superior spoken and written communication skills
• Excellent judgment. Ability to make smart trade-offs to achieve goals within overall project constraints
• Must be able to work independently and maintain alignment with the mission and vision of the team
• Proven ability to advocate for strong user-centric design principles with clients and project teams; ability to serve as the voice of the user in all project communications
• Ability to identify opportunities for user research, and to plan, execute, and analyze studies; use research results to drive strategic optimizations to products and applications

OTHER SKILLS WE’D APPRECIATE

• Experience as a mentor to junior practitioners
• A desire to be curious, collaborative, and humble

Who is Kore.ai? 

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity. 

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team. 

ROLE / TITLE: Partner Marketing Program Manager

As a partner marketing manager is responsible for planning and managing marketing-initiated activities within the allocated budgetary guidelines and deadlines. They work with partners to grow joint marketing plans based on current market trends and competitors.

In this role, you will maintain positive and productive relationship with our partners, support partner events and development of partner marketing strategies and campaigns, as well as, manage partner marketing communications with the ultimate goal of achieving partner program revenue goals. 

RESPONSIBILITIES: 

• Evaluate the marketing performance of partners and recommend improvements.
• Develop partner marketing tools and ensure that partner programs meet marketing objectives.
• Provide support in developing partner marketing strategies and campaigns.
• Manage global partner program to achieve revenue goals.
• Support partner events and manage partner marketing communications.
• Identify and qualify potential partners for lead generation.
• Develop partner presentations and provide product training to partners.
• Work with partners to develop joint marketing plans based on market trends and competitors.
• Plan and manage marketing activities within budgetary guidelines and deadlines.
• Manage agency partners to develop target print media, sampling programs, POS, merchandising. 
• Use CRM to execute and measure campaigns, manage opportunities and generate reports for executive team.
• Develop and manage marketing programs and partner integration for industry marketing in across multiple industry segments.
• Establish KPI’s for program and report on progress to key stakeholders.

MUST HAVE SKILLS 

• Prior event experience in a high growth company in the AI or SaaS space, is highly preferred.
• Highly organized & detail oriented individual.
• Analytically inclined, exceptional organizational skills, with rigorous attention to detail.
• Proven track record of operational excellence in fast-moving environments.
• Must be comfortable with reporting and communicating event efforts and impact across the organization.
• Analytically inclined, exceptional organizational skills, with rigorous attention to detail.
• Proven track record of operational excellence in fast-moving environments.
• Outstanding project management skills to orchestrate event logistics and coordination in both virtual as well as in-person environments.
• Energetic, go-getter, and self-starter attitude with a passion for building delightful event experiences.
• Excellent written and stellar presentation skills.

OTHER SKILLS WE’D APPRECIATE

• Confident and understands how to work with and influence executives both internally and externally.
• Creative, self-motivated and excited to be a part of a high-performance team.
• Ability to see the big picture, build a team-oriented approach to problem solving and analyze the marketplace to ensure the company remains competitive

EDUCATION QUALIFICATION: 

• Bachelors or Masters in business-related field, such as business, management or marketing. 
• MBA highly preferred

EXPERIENCE REQUIRED – 

• At least 7 years of marketing programs experience, with a minimum of 2 years proven experience in B2B Partner Marketing capacity (AI, enterprise software, SaaS).

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Growth Hacker

A Growth Hacker is a tech savvy professional with a deep understanding of digital channels, design principles and love testing new approaches. You have a strong customer-centric point of view, especially when it comes to the buyer’s journey. Your approach is growth & optimization focused; you’re familiar with A/B testing best practices, know how to attract prospects as well as other conversion rate optimization tactics such as growth hacking strategies and other related fields.

RESPONSIBILITIES:

A Growth Marketer is part of the marketing department and will run marketing campaigns but his/her role will go much further than that. They bridge the gap between different departments (Marketing – Product Development – Data Analysis – Sales). Growth hackers have a cross-functional role where they work closely with the marketing team, the sales team, and the product management team.

• Choosing in accordance with the other departments which metrics/KPIs (Key Performance Indicators) to focus on and how to capture existing demand.
• Bringing traditional and creative ideas how to grow those KPIs.
• A/B testing those ideas.
• Analyzing the data and users’ feedback.
• Exchanging ideas/data/feedback with other departments (Product, marketing, top management) in order to present results and make the product more user-centric.
• Driving traffic to your website, landing pages, social media, apps and other distribution channels.
• Understanding conversion rate optimization (CRO) principles and hacks and being able to apply CRO hacks to any businesses.
• Working on a lean startup process.
• Working with the AARRR Sales Metrics Diagram (Acquisition – Activation – Retention – Referral – Revenue)
• Prioritizing growth channels and understanding how to convert leads into users or customers.
• Optimizing distribution channels in order to always improve the performance of ones business.
• A growth hacker is not a consultant. He has hands on experience about scaling and automating the growth processes.
• Knowledgeable about referral marketing and being able to create viral growth.

MUST HAVE SKILLS

• Being data-driven and kind of a data-geek: clear understanding of data, analytics, metrics and statistics.
• Being social and understanding users’ behavior. Having great customer relations skills and being focus on customer experience
• A/B Testing and Data Analytics experience
• Editing and copywriting skills
• Knowledge about both inbound and outbound marketing
• Programming knowledge (recommended).
• Being performance and results-oriented
• Having experience with growth hackings tools such as Optimizely for A/B Testing, MailChimp for email marketing campaigns, HubSpot for CRM, sales and marketing purposes, Zapier to automate workflows.

OTHER SKILLS WE’D APPRECIATE

• Willing to learn.
• Having a startup mindset.
• Not being scared of pivoting
• Being curious and creative
• Being relentless in pursuit of growth

LOCATION: New York or Orlando, FL.

EDUCATION QUALIFICATION

• BS/BA in Marketing, Sales, business related discipline is preferred.

EXPERIENCE REQUIRED

• 2-4 years of experience

Who is Kore.ai?
Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE / TITLE: Business Value Consultant

Business Value Consulting is a critical, client-facing role where the consultant will work closely with the Kore.ai Sales team, playing a key role in closing multi-million-dollar licensing deals. Business Value Consultants engage with clients to understand their business needs and evaluate the potential business value that our solutions can provide. You will work across all industries, evaluating the business benefits and financial value to companies around the world.
*This role will be based remotely primarily working with clients in North America.

RESPONSIBILITIES: 

• Support the sales organization on both tactical and strategic opportunities via the client-centric lens.
• Develop Business Value Consulting collateral for internal and external use for both new and existing products where industry-specific depth is required.
• Engage with clients using a value assessment approach to build a compelling narrative that covers the current state, desired future state, value in closing the gap, and a delivery plan to achieve their business goals.
• Conduct business, technical, and financial analyses to understand the current state capabilities and define the future state capabilities for our clients.
• Create and present the business case and the forecasted business and financial benefits by adopting Kore solutions.
• Translate technical concepts and recommendations into business benefits for management and executives.
• Work with Professional Services and Customer Success teams to transition from pre-sales/discovery to implementation/support.
• Travel is required whenever onsite meetings with clients are needed.

MUST HAVE SKILLS

• Proven experience as a business value or management consultant in a technology setting
• Enterprise business and financial modeling experience, familiarity with key financial metrics: ROI, NPV, IRR, TCO.
• Strong technical understanding of enterprise infrastructure, technology stack, software development methodologies (SDLC, Agile, DevOps). AI is a plus.
• Experience conducting interview sessions with client roles, both business and technical stakeholders

OTHER SKILLS WE’D APPRECIATE

• Experience working with executive and senior level stakeholders
• Good presentation and interpersonal skills.

LOCATION – USA

EDUCATION

• B.A. / B.S.; preference for Computer Science, Economics, Finance.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
Learn more at  https://kore.ai

ROLE / TITLE: Solution Architect

RESPONSIBILITIES

• Work closely with the client teams to define and architect the solution for our clients. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client’s expectations delivering tangible business value to our clients.
• The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks.
• Builds high level chatbot architecture with back end integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding.
• Should have exposure in multiple Conversational AI platform and experience in evaluating different Conversational AI platforms against customer requirement.
• Review and integrate the technical architecture requirements.
• Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution.
• Provide input into final decisions regarding hardware, network products, system software and security.
• Experience to various backend systems like ServiceNow, Salesforce, IVR, ASR/TTS systems is a plus.

MUST HAVE SKILLS

• Overall 7-10 years of IT experience and a thorough understanding of Conversational AI SaaS landscape.
• Working experience in conversational AI platforms.
• Should have excellent communication and presentation skills.
• Should have good amount of thought leadership in AI.
• Work autonomously and be comfortable building projects from start to finish.
• Work and delivery programs in a global delivery model.
• Skill – NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API’s.

OTHER SKILLS WE’D APPRECIATE

• Lead, collaborate and work efficiently amongst a team of developers and designers.
• Willing to travel as required.
• Knowledge and expertise in Kore.AI will be an added advantage.

LOCATION – USA

EXPERIENCE REQUIRED

• Overall exp: 8-12 Years
• Relevant skill exp: 4-6 Years

EDUCATION QUALIFICATION:

• BS in Engineering or Computer Science

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Senior NLP Analyst

RESPONSIBILITIES:

• Work with product management teams to determine business requirements for the design, configuration, and deployment of conversational UI initiatives
• Tune and refine the chatbot natural language processing (NLP) engine, workflows and intents, as well as publish new workflows
• Design, configure, and test reusable components such as intent models and machine learning models to promote configuration-based solutions, under the guidance of the product team
• Provide input to help the product team understand how conversational experiences will enhance customer engagement
• Perform regular analysis of trends in chatbot conversations to proactively suggest topics and unanswered questions with the biggest opportunity to automate
• Use rapid prototyping and testing of various conversational flows to help the product team assess the outcome of different approaches
• Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
• Expertise in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript

EXPERIENCE REQUIRED

• 5+ years of hands on experience
• Experience with Natural Language Processing

LOCATION – USA

MUST HAVE SKILLS

• Application of machine learning algorithms and techniques for natural language processing
• Experience with supervised and unsupervised machine learning techniques
• Owning module development as individual contributor
• Sound knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
• Experience in Word prediction algorithms
• 3-5 years’ experience purely in applied linguistics & NLP, related product development
• Experience in Information extraction and retrieval techniques
• Familiarity with chatbots, voice enabled devices, or other conversational channels
• Good to have skills with big data management tools, Node.js and scripting
• Good knowledge on content categorization algorithms
• Research, design and development of natural language processing algorithms

EDUCATION QUALIFICATION

• Bachelors or Master’s Degree in Engineering OR Computer Applications

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Financial Planning and Analysis Professional

The Financial Planning & Analysis (FP&A) role requires extensive data reconciliation & consolidation, as well as variance analysis. Additionally, coupling the use of scenario and sensitivity analysis to forecast possible outcomes and using this theoretical information to create key metrics for monitoring.

RESPONSIBILITIES: 

• Achievement-driven professional with a strong record of contributions in streamlining finance operations, invigorating businesses, heightening productivity, improving systems & procedures.
• Preparation of standalone Financials as per US GAAP & ratio analysis (Revenue, cost, common size), restatement of intercompany accounts & recording intercompany eliminations.
• Evaluating performance through preparation of comprehensive variance report comparing Actuals vs. budget vs Latest Estimates for line items. Budget allocation to spend report, opportunity costs.
• Global Head Count (HC) Report – Report to include current additions, campus hires, exits, relocation, internal transfers, resigned & serving notice. Comparison of actual & current recruitment pipeline vs. budget HC. Details for additional demand analysis by dept. & approval from functional heads. Projected HC vs. Budgeted HC (count & payroll cost).
• Cash flows – Presentation to top management weekly under direct method. Includes entity wise preparation of BRS, native & functional currency cash flows, forex restatement, payroll projections based on joining pipeline, capex and opex projections based on PO pipeline from procurement team.
• Customer contracts Summary – New contracts captured with number of sessions and license revenue, used in preparing deferred revenue & Billability of expenses schedule contract wise, maintaining PLG tracker.
• Capex Forecast – Entity wise, location wise capex actuals, projections (procurement pipeline) are compared with budget numbers & latest estimates.
• Revenue Projections & Project wise profitability – Forecast basis service orders, T&M vs Fixed Bid, Cost Allocation basis allocable hours (Offshore non-billable hrs., bench cost, regional & central OH allocation, commissions, cost curves, etc.), Travel cost allocation, project wise Gross Margin.
• Tracking Exceptional approved projects to identify unrecognized revenue & publish it to top management enabling them to direct PM’s & execute CR’s.
• Annual Operating Plans, Rate Cards for new projects, Resource Utilization reports, Resource Allocation Project wise, Proof of Completion reports based on E1 estimates, SOW Revenue, past & current billable efforts, etc.

LOCATION – Orlando, FL

MUST HAVE SKILLS

• KPI Dashboards showing metrics for revenue, cost, profitability.
• Preparation of revenue, employee, expense budget schedules, monthly spend analysis, variance analysis, quarterly budget review, quarterly rolling budget
• Product vs. Services cost analysis – Analysis of platform vs. delivery verticals cost after allocation of support cost.
• Revenue Projections

OTHER SKILLS WE’D APPRECIATE

• Working on Power BI’s, tableau & VBA (Macro) at operational level would be an added advantage.
• Creating budget models for Board, investors, top management as per requirements.

EDUCATION QUALIFICATION:

• Bachelor’s in Accounting/Finance related field.

Kore.ai, a pioneer in conversational AI technology helps global 2000 companies in their customer and employee experience journey. Globally recognized as a leader in the Conversational AI technology space, Kore’s enterprise grade ‘no-code’ Virtual Assistant Platform and various “ai-first” solutions help automate business interactions with customers, employees and partners.
Read more about Kore https://kore.ai/about-us/

POSITION / TITLE: Senior Product Marketing Manager

JOB DESCRIPTION

Kore.ai is looking for a Product Marketing Manager to lead its product marketing activities for various products. The candidate will be responsible for presenting Kore and its product lines in ways that will strengthen our brand and boost sales.

For this role, the candidate should be a creative and quantitative thinker. The candidate should be familiar with various inbound and outbound product marketing techniques and use them as required.

• The candidate should be able to understand business and technical aspects of the product offerings, define product positioning and use various strategies and tactics to market it
• The candidate has to collaborate with multiple teams, often including the sales and marketing department, engineering, product management, senior executives, and customers.
• Extremely strong technical understanding and communication skills: Both written and verbal communication is KEY. The candidate will have to constantly stay in touch with product teams to understand product updates and present product offerings with compelling & engaging copy, and create relevant collaterals such as product brochure, website content, explainer video, solution brief, competitive doc, blogs, etc.
• A crucial part of being a product marketing manager is gaining insight into customer needs and experiences. Analysis of data, surveys and customer interviews will be part of this mix and the candidate needs to be well acquainted with these techniques.
• Build on product messaging that sets Kore.ai Platform and its various other solution offerings apart from others in the market to give them a unique selling point
• Communicate the vision and value of Kore.ai Platform and solution offerings to the sales team and develop sales tools that facilitate the selling process
• Plan and participate in the launch of new products which involve several different departments
• Research competitor offerings and articulate our differentiators
• Engage with internal and external influencers to onboard as speakers for events, etc
  Recruit and nurture teams of product users, developers and promote developer evangelism

EXPERIENCE REQUIRED

• 6-9 years of product marketing experience
• Experience of working/marketing B2B SaaS product company is preferred
  Note: Sales or Business Development experience will NOT be considered

EDUCATION QUALIFICATION

• Graduation in Computers, IT, or E&TC
  An MBA from a leading B-School with B.Tech/B.E. background is preferred

Who is Kore.ai? 

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities. 

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE – Customer Engagement Lead/ Project Management

The Customer Engagement Lead/ Project Management is for the overall definition, delivery and planning of Kore platform implementation and integration for various clients. He will serve as a liaison between Kore and the clients to ensure all requirements are implemented on schedule and within budget. He will manage multiple clients and drive business value / ROI for clients from implementations.

He is also responsible for leading and motivating the team and is viewed by clients as the primary contact for a wide variety of issues related to their implementations and integrations. He will coordinate global resources, partners, support teams. He will also need to be able to partner effectively with client and partner stakeholders, deliver under tight deadlines, have strong communication skills and have the ability to manage multiple projects at one time. EL will manage the services P&L for the region.

RESPONSIBILITY:

• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
• Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams.
• Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization.
• Responsible to set-up delivery and governance rigor and reviews delivery  and financial metrics, assess risk and drive mitigation plans, creates and review SoW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams.
• Directs team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business.
• Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
• Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
• Effectively “on-board” new client relationships.
• Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.

MUST HAVE SKILLS: 

• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
• Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.

EXPERIENCE REQUIRED:

• A minimum of 5 years of experience in a client-facing role in the IT professional services or management consulting firm.

EDUCATION QUALIFICATION: 

• Bachelor’s degree, or equivalent professional experience

LOCATION: UK

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai)

POSITION / TITLE: Sales Engineer

Sales Engineers will work with and learn from a variety of technical leaders within Kore.ai to ensure they fully understand how to represent our technology, answer questions related to the competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit back into the product management team to continue to enhance the product while documenting frequently asked questions on how we address client objections.

RESPONSIBILITIES

• Articulate our unique value proposition and technology differentiation.
• Demonstrate Kore.ai Platform features and pre-build Solution products.
• Whiteboard the solution and review architecture, performance, and scalability requirements.
• Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
• Facilitate and drive use case workshops with prospective customers.
• Analyze conversational UX use cases for feasibility and value creation for the client.
• Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
• Work closely with product management to provide input and guidance for product roadmap and enhancements. 
• Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success. 
• Continue to provide technical guidance to the project and client teams as we go through solution delivery, adoption, and drive future engagements.
• Develop and maintain relationships with prospect and customer technical contacts.
• Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.  

EXPERIENCE REQUIRED

• Minimum 5 years of pre sales, customer support, SC or sales engineering experience. 

MUST HAVE SKILLS  

• Minimum 5 years of experience in a client-facing technical role.
• Minimum 2 years of experience participating in the sales cycle at a technology company.
• Technical experience preferably sales-engineering &/or web-development experience. 
• Strong technical acumen & ability to learn new patterns, spaces and domains quickly. 
• Ability to understand our client’s challenging business problems and frame up a crisp solution. 
• Proven track record in a Sales Engineer, Presales, or Solution Architect capacity. 
• Experience with languages such as Python, Java, JavaScript, and Linux shell scripts.
• Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology team/s.

OTHER SKILLS WE’D APPRECIATE

• Confidence and strong presentation skills to drive large portions of long customer meetings. 
• Strong customer presence, especially with senior client executives. 
• Approachable and someone who loves to work a room and build relationships. 
• A consultant mindset to identify and frame customer solutions 
• Proven track record selling enterprise deals. 
• Exceptional listener. 
• A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel (when normalized again), weekends). 
• Experience with NLU technology in the industry preferred. 
• Strong verbal and written communication. 
• Strong analytical and problem-solving capabilities.
• Highly organized, detail-oriented, and self-motivated.
• Able to thrive in a high-growth, fast-paced environment.

EDUCATION QUALIFICATION  

• Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required; advanced degree or technical certification(s) preferred.

Who is Kore.ai?

We believe most, if not all, human-to-machine (we prefer to call them virtual assistants or VA) interactions can be automated for the greater good of our customers and their employees.

Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees

We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

This is how we simplify and speed up business to delight customers and employees

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team. 

Are you a high-energy-driven person looking for a career in High Tech/AI?
If so, then Kore.ai may be a great place to energize your career. 

ROLE / TITLE: Regional Sales Executive Middle East 

Are you a high-energy and self-starting, disciplined enterprise SaaS (software as a service) sales professional? Join our Middle East team to grow and develop a world-leading Conversational AI technology market! We are looking for a team player who can identify and strategically engage with customers on our Kore.ai value proposition and product opportunities. You will lead the generation of net new business and maintain and grow relationships with existing accounts. You will work hand in hand with our Partners Sales, Technical Presales, and Customer Success teams to develop and execute a Go-To-Market strategy. You have broad responsibility for the overall health and sales performance of a growing territory of defined accounts based on an allocated software quota sales plan (ARR). 

RESPONSIBILITIES: 

• Develop, and manage the implementation of sales plans to meet the company sales targets (software licenses) 
• Coordinate the efforts with Business Development Representatives to research, identify and contact the targeted customer prospects 
• Key accounts relations management 
• Accountable for personal sales quotas based on corporate revenue objectives
• Work with marketing teams to establish Kore.ai brand, build the market position, increase market share
• Represent Kore.ai in the marketing events, conferences, hackathons, and webinars
• End-to-end ownership of the commercial opportunities Own the opportunities Lead the proposal scoping and submission 
• Negotiate and close contracts with customers
• Report accurate forecasts and deals status through the company CRM and present in the weekly leadership calls 
• Develop and improve regional sales and business development process 

LOCATION – Dubai

EXPERIENCE REQUIRED

• 10+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts.

MUST HAVE SKILLS 

• Experience in selling enterprise software (SaaS) or cloud solutions
• Experience with new technologies like AI platforms, Conversational AI 
• Consistent high performance against sales quotas driven by relationships at crucial customer contact
• Experience using a consultative or advisory based sales approach in a complex enterprise sales environment
• Innovative and creative thinker who can work independently and leverage resources wisely to meet objectives
• Exceptional presentation, communication, negotiation, and interpersonal skills
• Experience working with banking, financial services, telecom sectors, and/or call centers.
• Partners / Systems Integrator management skills
• Driven to assist customers in making the right decisions that will drive the optimal outcomes.

OTHER SKILLS WE’D APPRECIATE

• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at https://kore.ai

ROLE / TITLE: Customer Success Manager

Customer Success Manager (CSM) will support the customer lifecycle as it relates to customer on-boarding, adoption, on-going product awareness & support, renewal, and expansion.

The CSM must have a strong understanding of our customers business objectives and the ability to identify and articulate how our solution supports achievement of the customers strategic business goals. 

RESPONSIBILITIES: 

• Collaborate closely with Sales, Professional Services, Product, and Support Teams to gain a 360-degree view of the customer to ensure adoption of our products and platform.
• Work cross-functionally to facilitate a seamless Customer on-boarding process, ensuring a smooth go live and introduction for the Customer from the outset. 

• Actively review support tickets and proactively work with customers to address any adoption issues.
• Proactively reach out 
• Support or response to any alerts, red flags, poor health. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket. 

• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe. 

• Work collaboratively with the Marketing team to build Customer testimonials and referrals. 

• Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them 
• Calculating periodic health of key accounts through continuous monitoring to avoid any last-minute surprises.
• Responsible for making sure that Kore product support team is providing timely, accurate and meaningful resolution to all customer queries
• Work collaboratively with the product & implementations teams in capturing and tracking the solution success criteria.

MUST HAVE SKILLS 

• Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success. 
• Data-driven with a commitment to process; drive / track consistent engagement process. 
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture. 
• Excellent interpersonal skills. 
• Creative thinker with the ability to troubleshoot issues quickly and effectively. 
• Excellent written and verbal communication skills. 
• Strong presentation skills. 
• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 
• Ability to grasp basic technical concepts

  OTHER SKILLS WE’D APPRECIATE

• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 
• Ability to grasp basic technical concepts

EXPERIENCE REQUIRED

• 4-5+ years experience in customer-facing roles managing software sales and/or software implementation projects

EDUCATION QUALIFICATION:

• BS/BA in related discipline is preferred.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Senior NLP Analyst

RESPONSIBILITIES:

• Work with product management teams to determine business requirements for the design, configuration, and deployment of conversational UI initiatives
• Tune and refine the chatbot natural language processing (NLP) engine, workflows and intents, as well as publish new workflows
• Design, configure, and test reusable components such as intent models and machine learning models to promote configuration-based solutions, under the guidance of the product team
• Provide input to help the product team understand how conversational experiences will enhance customer engagement
• Perform regular analysis of trends in chatbot conversations to proactively suggest topics and unanswered questions with the biggest opportunity to automate
• Use rapid prototyping and testing of various conversational flows to help the product team assess the outcome of different approaches
• Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
• Expertise in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript

EXPERIENCE REQUIRED

• 5+ years of hands on experience
• Experience with Natural Language Processing

LOCATION – UK

MUST HAVE SKILLS

• Application of machine learning algorithms and techniques for natural language processing
• Experience with supervised and unsupervised machine learning techniques
• Owning module development as individual contributor
• Sound knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
• Experience in Word prediction algorithms
• 3-5 years’ experience purely in applied linguistics & NLP, related product development
• Experience in Information extraction and retrieval techniques
• Familiarity with chatbots, voice enabled devices, or other conversational channels
• Good to have skills with big data management tools, Node.js and scripting
• Good knowledge on content categorization algorithms
• Research, design and development of natural language processing algorithms

EDUCATION QUALIFICATION

• Bachelors or Master’s Degree in Engineering OR Computer Applications

Are you a high-energy-driven person looking for a career in High Tech/AI?
If so, then Kore.ai may be a great place to energize your career. 

We believe most, if not all, human-to-machine (we prefer to call them virtual assistants or VA) interactions can be automated for the greater good of our customers and their employees.

Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees

We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

This is how we simplify and speed up business to delight customers and employees

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team. 

ROLE / TITLE:  EMEA Partners Manager

As a part of the EMEA Partners Team, the role is responsible for developing and managing our EU partners’ ecosystem of advisory, system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow revenue and build a long-term profitable business with our most valuable partners at the strategic level. 

This role requires close engagement with sales, product, and technical enablement teams. The candidate will need deep experience influencing strategic relationships within a partnership to achieve sales results at an EU level. The ideal candidate deeply understands our technology and can assess new opportunities and establish innovative and breakthrough approaches to translate that opportunity into revenue.

RESPONSIBILITIES

The EMEA role is acquiring, onboarding, and enabling our partners (resellers, referrals, advisory, system integrators, and technology partners).

• Identify new targeted reseller and referral partners in the region (acquisition plan) 
• Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
• Engage and follow up with new and existing partners to sign-up to the partnership program, support onboarding and execute the sales through the channel partners ecosystem 
• Drive a consistent growth in sales capacity through the partners’ ecosystem
• Coordinate effective communication channel with Partners: including training sessions, webinars, partner program updates, demo videos, product updates together with the marketing and business development team 
• Help to improve Kore.ai partnership program 
• Execute MBR/QBR cadence with the top productive partners 
• Report on partners’ acquisition status.
• Aggregate pipeline and forecasting engagements to the leadership 
• Create top accounts blueprints and deals closing plans

MUST HAVE SKILLS

• Experience in sales through the partners’ ecosystem
• Business development, alliance management in the technology/software industry are a plus
• French is required and other European language is an advantage.

OTHER SKILLS WE’D APPRECIATE

• The ability to influence and impact executives in partner organizations.
• Strong executive presence, including communication and presentation skills with a high degree of comfort to large and small audiences.
• Strong teamwork skills are also required to work in a highly matrixed environment successfully.
• Inclusive and collaborative – driving teamwork and cross-team alignment.

EXPERIENCE REQUIRED 

• 5+ years partner management, sales, business development, or partners program development in the enterprise software industry

EDUCATION QUALIFICATION 

• Bachelor’s Degree in Management, Marketing, Business Operations, Engineering or related field 

LOCATION – France (Part of EMEA Team)

Are you a high-energy-driven person looking for a career in High Tech/AI?
If so, then Kore.ai may be a great place to energize your career. 

We believe most, if not all, human-to-machine (we prefer to call them virtual assistants or VA) interactions can be automated for the greater good of our customers and their employees.

Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees

We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

This is how we simplify and speed up business to delight customers and employees

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team. 

ROLE / TITLE:  EMEA Partners Manager

As a part of the EMEA Partners Team, the role is responsible for developing and managing our EU partners’ ecosystem of advisory, system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow revenue and build a long-term profitable business with our most valuable partners at the strategic level. 

This role requires close engagement with sales, product, and technical enablement teams. The candidate will need deep experience influencing strategic relationships within a partnership to achieve sales results at an EU level. The ideal candidate deeply understands our technology and can assess new opportunities and establish innovative and breakthrough approaches to translate that opportunity into revenue.

RESPONSIBILITIES

The EMEA role is acquiring, onboarding, and enabling our partners (resellers, referrals, advisory, system integrators, and technology partners).

• Identify new targeted reseller and referral partners in the region (acquisition plan) 
• Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
• Engage and follow up with new and existing partners to sign-up to the partnership program, support onboarding and execute the sales through the channel partners ecosystem 
• Drive a consistent growth in sales capacity through the partners’ ecosystem
• Coordinate effective communication channel with Partners: including training sessions, webinars, partner program updates, demo videos, product updates together with the marketing and business development team 
• Help to improve Kore.ai partnership program 
• Execute MBR/QBR cadence with the top productive partners 
• Report on partners’ acquisition status.
• Aggregate pipeline and forecasting engagements to the leadership 
• Create top accounts blueprints and deals closing plans

MUST HAVE SKILLS

• Experience in sales through the partners’ ecosystem
• Business development, alliance management in the technology/software industry are a plus
• German is required and other European language is an advantage.

OTHER SKILLS WE’D APPRECIATE

• The ability to influence and impact executives in partner organizations.
• Strong executive presence, including communication and presentation skills with a high degree of comfort to large and small audiences.
• Strong teamwork skills are also required to work in a highly matrixed environment successfully.
• Inclusive and collaborative – driving teamwork and cross-team alignment.

EXPERIENCE REQUIRED 

• 5+ years partner management, sales, business development, or partners program development in the enterprise software industry

EDUCATION QUALIFICATION 

• Bachelor’s Degree in Management, Marketing, Business Operations, Engineering or related field 

LOCATION – Germany (Part of EMEA Team)

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE: Business Development Representative

As a Business Development Representative for the company, you will be responsible for prospecting new business, qualifying them, and partnering with an external Account Executive to develop that lead into a true sales opportunity. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational skills to attract interest in Kore.ai’s product offerings. 

Our Business Development Reps earn $50k – $100k annually

RESPONSIBILITIES

• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations. 
• Utilize CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline.
• Analyze new prospect’s business needs through research and information gathering calls.
• Conduct outbound prospecting to create leads through emails, calls, and social media. 
• Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
• Build pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
• Work Marketing Qualified Leads (MQLs).
• Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs).  

EXPERIENCE REQUIRED

• 0-2 years of experience.

MUST HAVE SKILLS

• Excellent communication skills – outgoing, personable, and energetic.
• Ability to build a rapport with prospects over the phone, via email, or via Video.
• Must be a competitive, ambitious and self-motivated individual with a hunger to succeed.
• Ability to achieve monthly productivity goals.

OTHER SKILLS WE’D APPRECIATE

• Sales or Customer Service experience a plus.
• Receptive to feedback and coachable.
• Resilient and possess the grit and determination to power through objections.

LOCATION – UK and Southern Europe

EDUCATION QUALIFICATION  

• Bachelors in a business-related field, such as business, management, or marketing.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
Learn more at  https://kore.ai

ROLE / TITLE: Solution Architect

RESPONSIBILITIES

• Work closely with the client teams to define and architect the solution for our clients. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client’s expectations delivering tangible business value to our clients.
• The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks.
• Builds high level chatbot architecture with back end integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding.
• Should have exposure in multiple Conversational AI platform and experience in evaluating different Conversational AI platforms against customer requirement.
• Review and integrate the technical architecture requirements.
• Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution.
• Provide input into final decisions regarding hardware, network products, system software and security.
• Experience to various backend systems like ServiceNow, Salesforce, IVR, ASR/TTS systems is a plus.

MUST HAVE SKILLS

• Overall 7-10 years of IT experience and a thorough understanding of Conversational AI SaaS landscape.
• Working experience in conversational AI platforms.
• Should have excellent communication and presentation skills.
• Should have good amount of thought leadership in AI.
• Work autonomously and be comfortable building projects from start to finish.
• Work and delivery programs in a global delivery model.
• Skill – NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API’s.

OTHER SKILLS WE’D APPRECIATE

• Lead, collaborate and work efficiently amongst a team of developers and designers.
• Willing to travel as required.
• Knowledge and expertise in Kore.AI will be an added advantage.

LOCATION – UK

EXPERIENCE REQUIRED

• Overall exp: 8-12 Years
• Relevant skill exp: 4-6 Years

EDUCATION QUALIFICATION:

• BS in Engineering or Computer Science

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE: Partner Sales Engineer

Partner Sales Engineers will work with our Partners and learn from a variety of technical leaders within Kore.ai to ensure Partners fully understand how to represent our technology, answer questions related to the competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit between Partners and Kore.ai back into the product management team to continue to enhance the product while documenting frequently asked questions on how we and Partners jointly address client objections.

RESPONSIBILITIES

• Enable Partners to articulate our unique value proposition and technology differentiation.
• Teach and support Partners to demonstrate Kore.ai Platform features and pre-build Solution products.
• Teach and support Partners to Whiteboard the solution and review architecture, performance, and scalability requirements.
• Collaborate with Partners and technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
• Serve as facilitator between Partner and Customer and drive use case workshops with prospective customers.
• Analyze conversational UX use cases for feasibility and value creation for Partner to explain to client
• Help Partners to prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
• Work closely with Partners and product management to provide input and guidance for product roadmap and enhancements
• Work closely with Partners and the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success
• Continue to provide technical guidance to the project and Partner teams as we go through solution delivery, adoption, and drive future engagements.
• Develop and maintain relationships with Partner and customer technical contacts.
• Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.

LOCATION: BRAZIL OR MEXICO

EXPERIENCE REQUIRED

5-10 years of experience.

MUST HAVE SKILLS

• 5-10 years of experience in a client-facing technical role.
• 2-5 years of experience participating in the sales cycle at a technology company.
• Technical experience preferably sales-engineering &/or web-development experience.
• Fluent in English and Spanish or Portuguese (ideally all three languages)
• Ability to understand our client’s challenging business problems and frame up a crisp solution.
• Proven track record in a Sales Engineer, Presales, or Solution Architect capacity
• Experience with languages such as Python, Java, JavaScript, and Linux shell scripts.
• Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology team/s.

OTHER SKILLS WE’D APPRECIATE

• Confidence and strong presentation skills to drive large portions of long customer meetings.
• Strong customer presence, especially with senior client executives.
• Approachable and someone who loves to work a room and build relationships
• A consultant mindset to identify and frame customer solutions
• Proven track record selling enterprise deals
• Exceptional listener
• A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel (when normalized again), weekends)
• Experience with NLU technology in the industry.
• Strong verbal and written communication
• Strong analytical and problem-solving capabilities
• Highly organized, detail-oriented, and self-motivated
• Able to thrive in a high-growth, fast-paced environment

EDUCATION QUALIFICATION

• Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required; advanced degree or technical certification(s) preferred

Kore is a market-leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore partners with top ISVs and global system integrators for helping companies meet their digital transformation needs.

Kore has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others.

Please visit us at www.kore.ai to learn more.

POSITION / TITLE: Partner Sales Manager

The Partner Sales Manager is responsible for the end-to-end recruitment & development of Kore’s partnership strategy. This includes working closely with our product and sales teams to execute strategy, scoping, recruiting & enabling potential partnerships, engaging and developing deep relationships with external parties, and executing the deployment and ongoing growth of these partnerships across a cross-functional team within Kore. The successful candidate will have experience recruiting & developing partnerships, managing external relationships and driving cross-functional internal teams, be comfortable dealing with uncertainty in a fast-paced environment, and be able to put structure to nebulous, unstructured problems.

LOCATION: BRAZIL OR MEXICO

RESPONSIBILITIES

• Identify, recruit and enable Partners to build a broad, complete and healthy Partner Ecosystem in the region 
• Deliver partnerships that drive the company to achieve and surpass sales, profitability, cash flow, and business goals/objectives
• Own Partner relationship end-to-end, from initial scoping, to negotiations, and launch including travel to meet in person
• Working with Partner Director & VP to develop joint business plans for each partner
• Develop partner sourced opportunity pipelines to meet business plan goals
• Manage the day to day activities with Kore’s most strategic partners
• Build and maintain deep relationships with key stakeholders in each of the strategic partners
• Create a Partner Enablement Roadmap and help ensure that new partners are engaged in activities outlined in the roadmap
• Work closely with partners and product marketing teams to strategically deliver product training, assets, and collateral during product releases and updates
• Report status of strategic relationships to C-level executives
• Operate with little oversight, be an executor, and be able to drive excitement and consensus across variety of teams across Kore and prospective partners

MUST HAVE SKILLS 

• Minimum 3+ years experience in a high tech industry (preferably enterprise software) in the following roles: Partner or channel development, Partner enablement or Business Development
• Experience structuring, negotiating and closing revenue focused deals with partners
• Strong product knowledge of Kore’s products and services
• Strategic and analytical thinker who is able to blend technology and business strategy to develop compelling vision and strategy for partner success
• Strong executive presence with proven ability to present in formal and informal settings
• Proven track record in performing well in a fast pace environment and organizational skills to effectively manage multiple projects and work collaboratively with internal and external cross-functional teams to drive programs and/or products
• Excellent interpersonal skills with the ability to think and communicate creatively, thoughtfully, and on your feet with diverse technical and non-technical groups, spanning all organizational levels
• Proven ability to develop relationships, negotiate, and problem solve with external partners
• Ideally a pre-existing network of contacts at ISVs, vendors, system integrators, solution providers and/or BPO firms.
• Strong ability to network, hunt for, initiate and manage senior executive relationships

OTHER SKILLS WE’D APPRECIATE

• Experience in Software as a Service, Artificial Intelligence, Customer Experience, mobile ecommerce or social networking
• Prior experience at a fast-paced startup and able to work well in unstructured environments

EDUCATION QUALIFICATION

• BSc or BA in communication or business-related field, such as marketing or advertising