Careers at Kore.ai

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report. This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business that is expanding its global team.

RESPONSIBILITIES

• Define product features and functionality, and prioritize product roadmap.
• Develop customer use cases, personas and scenarios and present solutions to clients
• Work with Engineering teams to define product specifications and requirements.
• Resolve day to day queries from development team based on knowledge of customer business
• Scope and prioritize activities based on business and customer impact
• Keep up-to-date with industry trends and advancements in various platforms that will need to be integrated with the solution.
• Collaborate with cross-functional teams, including Sales, Marketing, Engineering, and Customer Support, to deliver successful products.
• Lead product development efforts from ideation to launch.
• Ensure demonstration platforms are up to date and relevant to customer requirements
• Ensure product documentation is up-to-date and accurate.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT
• Readiness to travel for short/long durations within North America and outside

EXPERIENCE REQUIRED

• 12+ years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.
• Strong understanding of various Travel industry personas including booking, travel agents, Airport operations and Flight operations workflows and contact center agents.

MUST HAVE SKILLS

• Experience with product lifecycle management.
• Understanding of cloud based systems that support Amadeus/ Sabre APIs for booking and Flight ops tools 
• Good knowledge and understanding of software development and web technologies including JSON/XML and AI/ML, NLP
• Experience in configuring products based on customer requirements
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
• Excellent written and verbal communication skills
• Develop Go-to-market materials in partnership with product marketing teams
• Experience in conducting workshops, consulting sessions for customers
• Skilled in creating presentations and presenting to various levels within the organization and to customers
• Managing communications and expectations with customers, sales and engineering teams

OTHER SKILLS 

• Practical knowledge of agile/iterative development process preferred
• Experience of working with teams across locations and time-zones
• Knowledge of project management tools, such as Jira
• Technical background with understanding and/or hands-on experience in software development
• Experience of working with teams across locations and time-zones in global delivery model

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications
• MBA preferred

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report. This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business that is expanding its global team.

RESPONSIBILITIES

• Define product features and functionality, and prioritize product roadmap.
• Develop customer use cases, personas and scenarios and present solutions to clients
• Work with Engineering teams to define product specifications and requirements.
• Resolve day to day queries from development team based on knowledge of customer business
• Scope and prioritize activities based on business and customer impact
• Keep up-to-date with industry trends and advancements in various platforms that will need to be integrated with the solution.
• Collaborate with cross-functional teams, including Sales, Marketing, Engineering, and Customer Support, to deliver successful products.
• Lead product development efforts from ideation to launch.
• Ensure demonstration platforms are up to date and relevant to customer requirements
• Ensure product documentation is up-to-date and accurate.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT
• Readiness to travel for short/long durations within North America and outside

EXPERIENCE REQUIRED

• 12+ years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.
• Strong understanding of various retail industry personas including store associate, store operations, distribution/warehousing, e-commerce and contact center agents.

MUST HAVE SKILLS

• Experience with product lifecycle management.
• Understanding of cloud based systems that support Order, Warehouse, and Inventory systems such as Manhattan, JDA, SAP or other industry specific systems.
• Good knowledge and understanding of software development and web technologies including JSON/XML and AI/ML, NLP
• Experience in configuring products based on customer requirements
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
• Excellent written and verbal communication skills
• Experience in conducting workshops, consulting sessions for customers
• Skilled in creating presentations and presenting to various levels within the organization and to customers
• Managing communications and expectations with customers, sales and engineering teams

OTHER SKILLS 

• Practical knowledge of agile/iterative development process preferred
• Experience of working with teams across locations and time-zones
• Knowledge of project management tools, such as Jira
• Technical background with understanding and/or hands-on experience in software development
• Experience of working with teams across locations and time-zones in global delivery model

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://staging-site.kore.ai/press/

RESPONSIBILITIES

• Collaborate closely with Marketing and Product to invite partners to webinars, ensure they attend and follow up to get them into the partner program. 
• Work cross-functionally to facilitate a seamless partner on-boarding process.
• Provide on-going product updates and enablement to partners.
• Coordinate product roadmap reviews with our partners.
• Proactively reach out to Director level at partners to ensure on-going adoption and on-going success
• Work collaboratively with the Marketing team to build Partner testimonials and referrals

EXPERIENCE REQUIRED

• Overall 4+ years of experience in Partner Success

MUST HAVE SKILLS

• Ability to understand partner requirements, develop and guide them through our partner program.
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture. 
• Excellent interpersonal skills. 
• Creative thinker with the ability to troubleshoot issues quickly and effectively. 
• Excellent written and verbal communication skills. 
• Strong presentation skills. 
• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 
• Ability to grasp technical concepts and communicate to partners in a simple manner.

   EDUCATION QUALIFICATION  

• Bachelors Degree

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://staging-site.kore.ai/press/

Customer Success Manager is a professional who drives our customers’ overall value realization and orchestrates its delivery through an efficient team, products, and project management approach. Value realization includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of Kore.ai software to drive ROI.

Customer Success Manager will develop long-term relationships with our key customer stakeholders in the region, connecting with key business executives, IT stakeholders, product managers, and users to understand their business requirements and goals, use cases, and how Kore.ai products can help in their business. Internally, this role will work closely with the Sales, Partnership, and Product Team to ensure the growth of the customer portfolio and customer satisfaction while ensuring that the team effort is fully executed. Customer Success Manager must be an active and passionate project, people, and customer manager.

RESPONSIBILITIES

• Lead discussions with the customers to understand their business objectives, use cases, value generation as well as company culture to support the software adoption.
• Own the end-to-end customer success, relationship, and software adoption – from the client onboarding, through the entire business cycle.
• Develop and document customer success plans.
• Lead discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers.
• Orchestrate an internal team of solution architects, business analysts, professional services, and partners to deliver customer success plans and commercial success.
• Drive the value-based upsell and cross-sell activities across the customer base
• Maintain relationships with key customer stakeholders at various levels (CX, IT, EX, HR other functions).
• Monitor and ensure timely software renewals.
• Manage customers at risk (red accounts) with a structured, and methodical approach.

EXPERIENCE REQUIRED

• Overall 12+ years’ experience in customer-facing roles managing software sales and/or software implementation projects. Experience with analytical tools and presentation tools

MUST HAVE SKILLS

• Relevant work experience in advisory, solution architecture, systems integration, digital transformation projects management, or customer success roles with enterprise software companies.
• Familiarity with customer success methodologies and practices like segmentation, customer journey, customer health scoring, etc.
• Strong interpersonal skills, able to navigate complex organizational structures and relationships, comfortable engaging with C-level sponsors.
• Problem-solving oriented (what do we need to get things done).
• Excellent communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders and with senior levels.
• Complex opportunity and/or project coordination skills with the ability to negotiate and communicate across all levels of an organization.
• Experience in working with conversational AI platforms and Call Centers is an advantage.
• Excellent presentation skills.
• Enjoy challenges and ambitious goals within a fast-growing global AI tech company.

OTHER SKILLS WE’D APPRECIATE

• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm and commitment

   EDUCATION QUALIFICATION  

• BS/BA or Master in a Business, Economics, IT

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.com/press/

POSITION / TITLE: Lead Instructional Designer

RESPONSIBILITIES

• Research, analyze, design, develop and customize course/curriculums for both e-learning, multimedia products (video, graphic, audio) and instructor-led training
• Use different instructional models, theories, tools, and technologies to bring in the right learning experience for our users
• Design curriculum considering the blended learning approach and multi-channel delivery approach 
• Liaise with cross functional teams to design curriculums and focus on smooth execution
• Collaborate with Subject Matter Experts and develop deep knowledge of the products to serve as a trusted consultant for creating/revising curriculums
• Collaborate with other IDs for deliverables and perform instructional and quality reviews
• Collaborate with graphic design team and ensure the visual assets are designed as per brand guidelines
• Design templates and define processes to ensure consistency in learning deliverables 
• Work closely with the project manager to create the project plans and ensure it is followed to set the project for success
• Mentor and coach ID’s

EXPERIENCE REQUIRED

• 10+ years of experience in instructional design and technical content development

MUST HAVE SKILLS   

• Proficient in courseware development tools such as Articulate Studio, Adobe Captivate, Articulate Presenter, Vyond, Captivate and Camtasia
• Exceptional communication and interpersonal skills with proven experience of working with various teams in the learning development lifecycle
• Exceptional skills in designing advanced-level technical and non-technical courses
• Ability to understand the learning needs and prepare the project specification document
• Ability to identify the risks and escalate on time
• Ability to create, review and revise storyboards of various delivery formats ILT/WBT/blended learning/Videos/ Gamification
• Proficient with the latest trends, tools, and technologies in the learning industry
• Strong in stakeholder management
• Ability to demonstrate agile mindset to adapt to evolving requirements and make progress despite ambiguity
• Expert knowledge in adult learning theory

OTHER SKILLS WE’D APPRECIATE

• Degree or certification in Instructional Design
• Project management skills
• Experience working in a scrum-based development cycle
• Vendor management
• Knowledge of graphic design 

PREFERED EDUCATION QUALIFICATION  

• Bachelors in Engineering or Masters in Computer Applications
• Graduate degree in learning design, educational psychology, or similar field

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.com/press/

POSITION / TITLE: Sr. Instructional Designer

RESPONSIBILITIES

• Create course outlines and design documents based on the requirement
• Create storyboards and design specifications for various course/curriculum development
• Collaborate with Subject Matter Experts to seek information and for reviews
• Collaborate with other IDs for deliverables and perform instructional and quality reviews
• Collaborate with graphic design team for graphic or visual support
• Use common tools and templates, design and develop learning deliverables in line with the project scope
• Work closely with the project manager to create the project plans and ensure it is followed to set the project for success

EXPERIENCE REQUIRED

• 6-10 years of experience in instructional design and technical content development

MUST HAVE SKILLS   

• Proficient in courseware development tools such as Articulate Storyline, Adobe Captivate, Articulate Presenter, and Camtasia
• Exceptional communication and interpersonal skills with proven experience working with various teams in the learning development lifecycle
• Exceptional skills in designing advanced-level technical and non-technical courses.
• Ability to understand the learning needs and project specifications
• Ability to create, review and revise storyboards of various delivery formats ILT/WBT/blended learning/Videos/ Gamification

OTHER SKILLS WE’D APPRECIATE

• Degree or certification in Instructional Design
• Project management skills
• Vendor management
• Knowledge of graphic design 

PREFERED EDUCATION QUALIFICATION  

• Bachelors in Engineering or Masters in Computer Applications
• Graduate degree in learning design, educational psychology, or similar field

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.com/press/

POSITION / TITLE: Graphic Designer 

RESPONSIBILITIES

• Design clear engaging graphic communications for print, website, social media.
• Basic knowledge of layouts, typography, composition, color, and other fundamentals in graphic design.
• Prepare images to coincide with social media and blog posts.
• Collaborate with the Manager to develop design concepts and receive feedback and make necessary changes.
• Good skills in website design and presentation.

MUST HAVE SKILLS   

• Must be proficient in Adobe Illustrator, Photoshop, Indesign, MS Office Powerpoint, and other common design applications

EDUCATION QUALIFICATION

• Course in Graphic design.

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: Product Trainer

The Product Trainer will be responsible for delivering top class product training on the Kore.ai Chatbot Platform to customers, employees and partners. The training should enable the participants to meet their business requirements and derive full value from the application. Training can be delivered through multiple modes like onsite, classroom, online and e – learning.

LOCATION: Hyderabad

EXPERIENCE REQUIRED

• 3+yrs in Software Product Training

RESPONSIBILITIES

• Deliver training on Kore.ai Chatbot Platform for employees, clients and partners.
• Create and develop training guides, decks, videos and other training content.
• Regular curriculum enhancement with product enhancements.
• Keep up with product developments by interacting with various product development teams.
• Utilize effective presentation and facilitation skills.

EXPERIENCE REQUIRED

• 3+ Years of experience as a trainer in software product training.

EDUCATION QUALIFICATION AND SKILLS

• Bachelor’s Degree
• Excellent English Communication skills – oral, written, and listening
• Interaction – facilitation, teamwork, and collaboration
• Self – organized and ability to work with minimal direction

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.com/press/

POSITION / TITLE: Graphic Designer

RESPONSIBILITIES

• Creating graphic assets, backgrounds, sketches, infographics, icons in compliance to defined standards for course creations
• Developing visually appealing graphic layouts, page designs, assets and screens, GUI designs to enhance the learning experience
• Analyzing the requirements, ability to visualize and create the desired output
• Developing a repository for graphic assets for the team to use
• Adjusting the designs based on the review, quality, accuracy, and relevance of defined standards

EXPERIENCE REQUIRED

• 3-5 years of experience in graphic design or related field

MUST HAVE SKILLS   

• Strong technical skills and proven ability to use a variety of Adobe Software Suite (Photoshop, Illustrator, After Effects & Premiere Pro).
• Strong aesthetic and conceptual skills.
• Ability to work methodically and meet deadlines.

OTHER SKILLS WE’D APPRECIATE

• Diploma in Design/Multimedia

PREFERED EDUCATION QUALIFICATION  

• Graduate (Any)

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: Conversational Designer

LOCATION: Hyderabad

RESPONSIBILITIES:

• Designs Conversation Scripts, Bot Responses and user journey to create consumerfacing Chatbots with personality, character and human user interactions.
• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
• Creative thinking of user’s conversational journey with a bot.
• Thinking of different ways in which a user can speak with a Human or Bot agent.
• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
• Develops mockups, flows, redlining and other creative prototyping related items.
• Operates with a ‘customer first’ mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.

EXPERIENCE REQUIRED

• Excellent communication and writing skills.
• Exceptional creative thinking, writing and persona building skills
• 2+ years’ experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles.
• Innovative thinker with the ability to come up with creative solutions.
• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.

OTHER SKILLS WE’D APPRECIATE

• Familiarity with chatbots, voice enabled devices, or other conversational channels.
• Ability to understand and write JavaScript.
• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.
• Storyteller and editorial mindset with an ability to predict audience preferences.

EDUCATION QUALIFICATION

• MA Literature/Bachelor’s or Master’s in Mass Communication

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at  https://kore.com/press/

POSITION / TITLE: SALES ENGINEER

He/She will be responsible for the technical relationships with prospects and will work internally with sales and product development to identify and communicate solutions to meet customer business needs. The Solutions Engineer is a resource for the sales division.

RESPONSIBILITIES

• Conduct sales meetings and deliver sales presentations that demonstrate Kore product either online or in person with qualified prospects with the Account Manager.
• Effectively articulate Kore platform features & differentiators to prospects and help them understand the technical value and benefits of the solution.
• Clearly articulate value of Kore offerings to audiences ranging from CxOs to Engineers.
• Provide hands-on deep technical product walk-through of product features for various technical audiences and address technical questions and overcome barriers of adoption.
• Help client define an evaluation criteria & demonstrate how Kore meets it.
• Participate in consultations and/or product capability assessments with prospects.
• Prepare and deliver targeted PowerPoint presentations product demonstration for prospects.
• Setup and/or build product demo environments and assets.
• Assist in delivering proof of concept / pilot projects that demonstrate Kore value.
• Create proposals and responses to RFI/RFP documents.
• Conduct solutions workshops with prospects to define business requirements and processes.
• Be a subject matter expert in the field of messaging, mobile, and cloud to become a trusted partner to the prospect.
• Develop & maintain relationships with prospects, existing customers, and channel partners.
• Assist marketing with trade shows, case studies, creating demo scripts, demo videos and white papers.
• Travel to customer and prospect meetings is expected. The amount of travel may vary each week. We expect the overall 25-50% nights spent on the road.
• Develop and maintain a broad knowledge of the technology industry especially enterprise bots and messaging platforms to stay aware of trends, issues and competition.

EXPERIENCE REQURIED

• At least 5 years of experience in pre-sales or software development or a technical role working with enterprise software systems.

MUST HAVE SKILLS 

• Mobility / wireless solutions experience (device manufacturers; network providers; mobile network standards; on device applications; mobile web browser applications; SMS applications).
• Functional enterprise software integration experience using standard integration protocols such as Webhooks, REST APIs, Web Services, and RSS.
• Software application development experience – mobile application development experience is a nice to have.
• Ability to understand enterprise security, encryption and single sign-on capabilities.
• Proficient with Microsoft Word, Excel, PowerPoint, MS Project and Visio.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Experience communicating with CxO executives, Marketing and other line of business owners, and technical audiences is desired.
• Proficient with online presentation and training services (RingCentral, GoToMeeting, WebEx, etc).
• Experience with Salesforce.com or equivalent sales force automation tool.
• Proficient with Smart Phones: iPhone, Android, Windows Mobile, and Blackberry.
• Proficient with MacOs, Windows 7 or 8, and Linux.

OTHER SKILLS WE’D APPRECIATE

• Industry vertical experience in financial services, healthcare, travel and hospitality, mobile ecommerce or social networking is a nice to have.

EDUCATION QUALIFICATION  

• Bachelors in Engineering or Masters in Computer Applications Business Information Systems (BIS) is a plus

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: Product Designer

LOCATION: Hyderabad

RESPONSIBILITIES

• You’ll take complete ownership of the UX and UI. Which includes research, wireframe, high fidelity screens, Prototyping and validating the solution, developer handoff, and testing.
• You will be the voice of the users and you should also be comfortable with conducting any user research to validate the ideas.
• You’ll be working directly with the management and product teams right from the conceptualization stage.
• You have to ensure that you follow a structured thought process for designing the product and also be ready to market your ideas.
• You’ll be creating clickable prototype whenever needed using InVision or Principle.
• Creating and managing icon and illustration library.

EXPERIENCE REQUIRED

• Overall 3-12 years of experience in Product designing (UX & Interaction Design). 

MUST HAVE SKILLS

• Excellent communication, presentation, and storytelling skills. Expert skill level with standard tools like Sketch, Zeplin, Invision, google Suite, etc..
• Detail-oriented, strategic-thinker, decision-maker, creative thinker.
• Great at illustrations and iconography
• Who can create and manage design system.
• Experience with designing the products is a huge plus.
• Who has a strong knowledge of design principles.

OTHER SKILLS WE’D APPRECIATE

• Believe in thorough research before starting the design process.
• Detail-oriented, strategic-thinker, decision-maker, creative thinker.
• Quick and strong problem-solver.
• Drive early-stage usability testing and expert review.
• Experience with designing the products is a huge plus.
• Who has empathy on end-users, business, and also technology.

EDUCATION QUALIFICATION

• Bachelors in Design or Masters in Design

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: Lead/Architect

This role requires the Developer to understand the requirement and come up with best possible solutions. You will be working with User Experience team to drive best in class, easy to use apps with user centric design. Should be able to work independently in a lean and agile development environment. Will be a part of core developing team and will be responsible for developing iOS application, associated with various features of the product. You may also be required to work with the Product team to develop quick prototypes and blueprints.

LOCATION: Hyderabad

RESPONSIBILITIES

• End to end ownership of the mobile products you work on including but not limited to design, development, testing and delivery
• Maintenance and sustenance of the products across Mobile OS versions
• Responsibility of lifecycle management of the product on various delivery platforms and app stores
• Strong cross-functional contribution in defining and delivering the roadmap for products on mobile and other devices

EXPERIENCE REQUIRED

• 3+ years building complex iOS applications for the iPhone or iPad using React Native, ObjectiveC/C++ with Cocoa and other frameworks

MUST HAVE SKILLS

• Thorough understanding of object-oriented programming concepts, data structures and algorithms
• Understanding of Objective C memory management techniques
• UIKit, SQLite, Core Animation, Core Graphics
• Network & socket programming
• Understanding and experience working with SOAP and/or REST APIs
• Concurrency and multi-threading with operation queues, GCD
• Experience in iOS SDK performance tools and optimization techniques
• Experience in writing unit tests and testable code
• Experience with git version control system

OTHER SKILLS WE’D APPRECIATE                                

• Open source contributions
• Experience with Core data
• Completed or production-ready iPhone and iPad applications available on the Apple App Store or through enterprise distribution
• Knowledge of the latest iOS features and general technology trends
• Strong understanding of interactive application development paradigms, memory management,file I/O

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: Application Support

LOCATION: Hyderabad

RESPONSIBILITIES

As a Service and Support Specialist at Kore, you will ensure that our customers are delighted with our customer service and ensure they are successfully using Kore. You will play a key role in the company keeping Kore’s customers happy. In order to function effectively in this role, you will also spend enough time with Kore’s Product Management, Application Development and Quality Assurance teams to understand and test the product we offer our customers. You will also be using our product on a day-today basis, so you experience what our customers are experiencing.

Customer experience with our support process is taken seriously at Kore and we look to you to help us deliver exceptional customer service to our customers. You will be championing our customers and ensuring that support incidents are handled with expertise, courtesy and skill. You will be in-charge of performing preliminary root cause analysis on the issues and escalating them to the appropriate teams based on the requirement. Besides fielding incoming support requests – problems/inquiries – you may also be required to contact customers via email (primarily) and chat or phone when necessary in order to respond to problems/inquiries. We expect to deal with a spectrum of customers ranging from individual users to teams of users from companies to small businesses and large corporations. Our goal is to provide the same attention to all and provide a customer experience that delights our customers

EXPERIENCE REQURIED:

• 3 -7 years’ experience.

MUST HAVE SKILLS 

• Must have excellent spoken and written communication skills.
• Must possess previous experience in supporting web or mobile based applications/products and have demonstrable subject matter expertise on the application/product you supported.
• Should have expertise in troubleshooting customer queries and performing root cause analysis on the issues which are being raised.
• Should possess the initiative to scale up and develop sufficient expertise on our products with the internal training provided.
• You are expected to be technically savvy with the technologies in play and to the extent that you are able to provide solutions for customers; answer inquiries from customers.
• Demonstrable expertise in handling customer problems, inquiries via email, chat and phone
• You will also possess sufficient technical skills in understanding the problems / questions reported from the field and be able to explain that to other internal parties involved in resolving these problems / questions, when necessary.
• Ability to document knowledge base articles when necessary
• Should be able to contribute towards proactive measures in assuring our customer support process improves in productivity and promotes self-service solutions – such as Knowledge Base, Users Forum
• Have a genuine passion for and believe in customer support and its role in the success of a product for a company
• Must have good understanding on REST APIs, Java Script and JSON

Good to Have Skills

• Previous work experience on any bot development
• Exposure to NLP & ML
• Knowledge on various Auth process, Node JS is an added advantage

EDUCATION QUALIFICATION

• Bachelor’s in engineering or master’s in computer applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE:  DEVOPS ENGINEER 

This role will require you to work closely with the Engineering team to design, build, and maintain systems.  This includes setting up monitoring solutions, configuring and adding new servers/services periodically and maintain existing and future custom application code and configuration.

You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to existing architecture. You will also participate in regular deployments of code updates.

LOCATION: Hyderabad

RESPONSIBILITIES

• Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development and Agile best practices, processes, and tools
• Design, implement and migration of build and release management processes to support development processes
• Perform system build and release when assistance is required – this is key to identifying areas for improvement
• Ensure the uptime, availability and proper performance of all components
• Some after-hours work will be required from time to time

EXPERIENCE REQUIRED

• 1+ years’ experience in a 24×7 high-availability production environment
• 1 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring
• Unix/Linux operating system (including Shell, Perl or Python or Ruby scripting)
• Previous experience in release engineering and/or configuration management
• Excellent organizational skills, and oral and written communication skills
• Good Analytical Skills / Trouble shooting skills

MUST HAVE SKILLS      

• Knowledge (and interest) of open source build automation, continuous integration and code analysis and monitoring tools
• Knowledge of automated deployment scripting, tools and techniques
• Unix/Linux operating system (including Shell, Perl or Python or Ruby scripting)

OTHER SKILLS WE’D APPRECIATE

• Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins
• Experience in configuration and  monitoring software like  Icinga2

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: Product Marketing Manager

LOCATION: Hyderabad

RESPONSIBILITIES

• Preparing the detailed design documents and design approaches using the various tools
• Translating the business requirements to technical specifications that can be used by the teams to develop.
• Define implementation approaches, algorithms and code structure to meet the requirements
• This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to take a cross-team leadership role.
• Leads in the analysis, design, and implementation planning of the technical/business solution
• Willing to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
• Architect experience and responsibility includes defining, prototyping and recommending the technology solutions, detailing the implementation design and identifying interfaces with other products for integration
• Abreast of latest technologies & tools and ability to evaluate and select appropriate tools and technologies as per the requirement.
• Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
• Experience with scaling and performance of large systems and web applications.
• Very good experience in OOPS and Multi-Threading
• Very Good Experience in Node JS, Java Script, Jquery, HTML 5, CSS3.
• Very good experience in defining/creating SOAP & RESTful web services.
• Experience in employee-facing business applications
• Experience in Reporting & Analytics as well as Systems Integration Experience in product development, preferably Mobile and SaaS.

EXPERIENCE REQUIRED

• 9+ yrs

MUST HAVE SKILLS

C, C++,Data structures, Algorithms, UML, Design Patterns, OOPS, Multi-Threading, Experience in handling of Scalability, Performance, security  of large applications

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: Bot Developer

Candidate is expected be hands on in web services, server-side experience. You will be analyzing business requirements, interact with different business teams and will be a part of the solution design process. You will be working on Javascript and NOSQL etc. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

• Will work in high traffic / real-time Enterprise apps
• Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Will gain experience in scaling applications and database infrastructure
• Will work in a very innovative and creative environment

EXPERIENCE REQUIRED

1+ years of solid development experience

MUST HAVE SKILLS

• Skillset should have few of the following Javascript and/or related technologies, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets
• Knowledge on Linux / Unix flavours
• Strong knowledge of code documentation and handover

OTHER SKILLS WE’D APPRECIATE

• Experience with git version control system
• Experience in chatbot development

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: Technical Project Manager

Candidate is expected to be hands on in web services, server-side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process.  Manage execution against project plans and delivery commitments. Planning the releases, working closely with product managers, partners’ teams and engineers. Help ensuring quality and encourage innovation at all levels.

LOCATION: Hyderabad

RESPONSIBILITIES

• Coordinate project including developing and coordinating realistic project estimates, plans and metrics
• Ensure all releases are delivered as per the commitment, meet defined release criteria
• Collaborate with Product owners and application specialists to groom the product backlog
• Tracks team progress toward milestones/sprints, using key performance metrics to objectively identify if the team is on track or not
• Provides both high level and detailed project status and health
• Serves as a central point of contact for project questions
• Champion release management practices within the Agile delivery teams such as TDD, BDD, refactoring, value stream mapping, continuous delivery methodologies etc
• Drive cross-functional team activities and deliverables

EXPERIENCE REQUIRED 

• 10 – 15 years of experience in program management of software releases in an agile SW development environment with experience as a Technical Manager

MUST HAVE SKILLS

• 10+ years of total software engineering experience with a thorough understanding of software product development.
• 3+ years of experience in a software engineering leadership position managing a team of 10-15.
• Strong application development experience ideally with any of the following: Java, Java Script, Node.Js, Python, .NET etc.
• Knowledge of AI, NLP, ML, Chat bots will be added advantage.
• Experience in WebServices using REST, SOAP.
• Track record of successful collaboration with cross-functional and distributed teams.
• Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels.
• Experience running projects using agile development principles, with knowledge of industry standard tools and best practices.
• Demonstrated ability to interface and liaise between technical and non-technical audiences, as well as presenting to executive management.
• Monitor and report out project progress to all stakeholders periodically. Set the processes for project execution, as appropriate.
• Excellent organizational abilities and a proven ability in risk management and mitigation.

OTHER SKILLS WE’D APPRECIATE

• This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical
• More than 3 years of experience as a technical lead
• Good hands on experience in Java/Javascript programming
• Exposure/experience at Architect level

EDUCATION QUALIFICATION 

• Graduate in Engineering OR Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: SENIOR SOFTWARE ENGINEER

Candidate is expected be hands on in web services, server side experience.

You will be analyzing business requirements, interact with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

• Will work in high traffic / real-time Enterprise apps
• Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Will gain experience in scaling applications and database infrastructure
• Will work in a very innovative and creative environment

EXPERIENCE REQUIRED

• Minimum 2-5 plus years of solid development experience and should have worked on open source platforms

MUST HAVE SKILLS

• Skillset should have few of the following Node.js, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets
• Knowledge on Linux / Unix flavours
• Candidate must have hands on experience in server side programming independent of technology
• Strong knowledge of code documentation and handover

OTHER SKILLS WE’D APPRECIATE

• Experience with git version control system
• Experience on open source contribution

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

• Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
• Work with the engineering teams to build and deploy solutions with optimal resources.
• Resolve day to day queries from development team based on knowledge of customer business
• Scope and prioritize activities based on business and customer impact.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
• Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

• 6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

• Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
• Good knowledge and understanding of software development and web technologies
• Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
• Worked as BA / PM or similar role in a product company (Preferred) or a services company
• Having exposure to developer tools
• Having some coding/engineering/design experience is a plus.
• Prototyping and UI skills.
• Proficient in using tools like Postman or similar
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
• Excellent written and verbal communication skills
• Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

• Practical knowledge of agile/iterative development process
• Technical background with understanding and/or hands-on experience in software development
• Experience of working with teams across locations and time-zones.
• Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/ PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

• Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
• Work with the engineering teams to build and deploy solutions with optimal resources.
• Resolve day to day queries from development team based on knowledge of customer business
• Scope and prioritize activities based on business and customer impact.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
• Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

• 6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

• Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
• Good knowledge and understanding of software development and web technologies
• Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
• Worked as BA / PM or similar role in a product company (Preferred) or a services company
• Having exposure to developer tools
• Having some coding/engineering/design experience is a plus.
• Prototyping and UI skills.
• Proficient in using tools like Postman or similar
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
• Excellent written and verbal communication skills
• Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

• Practical knowledge of agile/iterative development process
• Technical background with understanding and/or hands-on experience in software development
• Experience of working with teams across locations and time-zones.
• Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/ PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

• Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
• Work with the engineering teams to build and deploy solutions with optimal resources.
• Resolve day to day queries from development team based on knowledge of customer business
• Scope and prioritize activities based on business and customer impact.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
• Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

• 6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

• Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
• Good knowledge and understanding of software development and web technologies
• Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
• Worked as BA / PM or similar role in a product company (Preferred) or a services company
• Having exposure to developer tools
• Having some coding/engineering/design experience is a plus.
• Prototyping and UI skills.
• Proficient in using tools like Postman or similar
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
• Excellent written and verbal communication skills
• Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

• Practical knowledge of agile/iterative development process
• Technical background with understanding and/or hands-on experience in software development
• Experience of working with teams across locations and time-zones.
• Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: TECHNICAL LEAD

Candidate is expected be hands on in web services, server-side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

• Will work in high traffic / real-time Enterprise apps
• Will be a part of Agile Methodologies, Design Patterns and Software Revision Control Systems
• Will gain experience in scaling applications and database infrastructure
• Able to lead the team from technical, managerial leadership perspective
• Inspire & motivate team-mates and be a cross-functional go-to-person
• Implementing proofs of concept, prototypes and production-grade software
• This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical

EXPERIENCE REQUIRED

• Minimum 7+ years of solid product development experience and should have worked on open source platforms

MUST HAVE SKILLS

• Must have strong expertise in either Java or Python, Node.js
• Skillset should have the following JSON, Redis / MongoDB, Web Sockets
• Knowledge of AI, NLP, ML, Chatbots will be added advantage
• Knowledge on Linux / Unix flavours
• Experience in Web Services using REST, SOAP
• Knowledge of different authentication and authorization techniques
• Candidate must have hands on experience in server-side programming independent of technology
• Strong knowledge of code documentation and handover
• Experience building scalable, high-available mission-critical platforms
• Exposure to any of the cloud platforms like AWS/GCP/Azure
• UI-side development experience in any one of the technologies Java Script /Angular.JS / React.JS/Vue.JS
• Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels

OTHER SKILLS WE’D APPRECIATE

• Experience with git version control system
• Experience on open source contribution
• Excellent Coding Standards
• Any chatbot development experience

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE: Sr. NLP Analyst / NLP Analyst

LOCATION: Hyderabad

RESPONSIBILITIES:

• • Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.
  • Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot’s capabilities.
  • Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.
  • Understand how Natural Language Processing and Machine Learning are integral to chatbot development.
  • Analyze chat history and optimize intents.
  • Experiment with different content formats and styles to deliver unique user experiences.
  • Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.
  • Create conversational flows to suit the requirements.

Train the chatbot accordingly to understand the linguistic variations of diverse types of users.

EXPERIENCE REQUIRED

• 1+ years of hands on experience in Machine Learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
• Experience in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript

MUST HAVE SKILLS

• Application of machine learning algorithms and techniques for natural language processing.
• Experience with supervised and unsupervised machine learning techniques.
• Sound knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
• Experience in applied linguistics & NLP
• Expert in English language (vocabulary & sentence formation)

OTHER SKILLS WE’D APPRECIATE

• Data analytics (text mining and understanding the data clusters), Node.js and scripting.
• Good knowledge on content categorization algorithms
• Research, design and development of natural language processing algorithms

EDUCATION QUALIFICATION

• Graduate in Engineering OR Master’s in Computer Applications
• Having Machine Learning or AI certifications would be an added advantage

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://staging-site.kore.ai/press

POSITION / TITLE : SE / SSE

Will be a part of core developing team and will be responsible for developing web components, associated with various features of the product. He may also be required to work with the Product team, to develop quick prototypes and blueprints

LOCATION: Hyderabad

RESPONSIBILITIES

• Builds software applications – Follows coding standards, builds appropriate unit tests, integration tests and deployment scripts.
• Assists in defining software architectures – Collaborates with leads to explore existing systems, determines areas of complexity, potential risks to successful implementation, learns the applications capabilities.
• Communicates continually with the project teams – Explains progress on the development effort

EXPERIENCE REQUIRED

• 3+ years’ experience in Front End Development

MUST HAVE SKILLS

• Strong expertise in using HTML5 data api, jQuery Data api
• Hands on experience in using Handlebars template engine (or equivalent wiz. Mustache, angularjs)
• Strong expertise in defining / using custom HTML attributes, custom HTML directives
• Strong expertise in JQuery Event API – Trigger Event, Create custom event, trigger event handlers
• Event Bubbling, Event propagation, Event delegation, Event cancellation concepts
• OOCSS and LESS / SASS
• Capable of providing one-line/ efficient solution for solving the tasks involving expensive DOM querying / DOM manipulation, by using CSS and JS.
• JavaScript Object manipulation
• Strong analytical and problem solving skills
• Expertise in Single page applications

OTHER SKILLS WE’D APPRECIATE

• Design patterns
• OOJS – Inheritance, Closures, Object Scope, Prototype
• Expertise in creating styles and efficient event binding techniques in Single page applications
• Strong skills in using various CSS selectors, CSS psudo classes
• Expertise in Bootstrap 3 CSS framework, Flat UI (good to have)
• Expertise in HTML Form Serialization techniques to avoid overhead in creating HTTP request payload
• Understanding on HTTP Request payload, HTTP query strings, HTTP query parameter names , HTTP Response Headers
• Good to have understanding on GRUNT JS – create task, execute task, JSHint, CSS Comb, minification

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications